Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a East Point, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3625 North Commerce Drive, East Point, GA
30344, United States
Hours
Reviews
3.8
2,809 reviews
5 stars
1,295
4 stars
630
3 stars
297
2 stars
140
1 star
447
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with employees being unhelpful, unresponsive, or rude. Instances of long wait times for assistance were common.
Staffing Issues
Numerous reviews highlighted a lack of staff availability, leading to difficulties in receiving help and long wait times in various departments.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and excellent service, indicating that experiences can vary significantly.
Store Cleanliness
Several reviews noted that the store was clean and well-organized, contributing positively to the shopping experience.
Product Availability
Customers expressed frustration over product availability and issues with online orders, including items being out of stock despite being listed as available.
- RHrohullah hakimi4 days ago1.0Very bad customer service only They just waste time. I never go again
- EKEric Klima5 days ago5.0Staff knows where things are without the the constant need of the smartphone device thing. Shelves are always stocked Staff is always happy and efficient I only wish edgewood location was half as great as this location. Message to regional manager and/or corporate store managers: Please Fix edgewood location Good work to... Employees Assist Management GMs DMs
- JWjustin williams5 days ago5.0I had a great experience the sales associate Gabrielle J. was great. She assisted me when I was not able to find a light bulb socket. I am grateful she was available to help me.
- ALAaron Levi6 days ago1.0I rented a carpet cleaner from the Lowe’s on Camp Creek Parkway. It was a complete disaster. The machine didn’t work. Instead, it leaked on my carpet, leaving a huge stain that wasn’t there before. When I went back to sort it out, I walked in hopeful that we would find an equitable solution. Rather, I was met with rude, unprofessional attitudes from store employees and managers alike with zero accountability. They refused to issue a refund, even though the equipment clearly failed. In the end, I ended up with a bigger mess than if I’d never gone there at all. Very disappointing experience. ***UPDATE - I called that number Monday. I was told I would receive a call back. I never did.
- VBVickie BeeneNov 12, 20255.0After learning that we were going to have a cold snap only two nights before, I knew my online order wasn't going to be here in time despite them saying it would be, I searched elsewhere. I'm so glad Lowe's had the fabric cloth onsite when I entered. I wasn't prepared for the sticker shock of $40 but the SOP for garden, a Mr. Cleo decided to give myself and future consumers a 25% for the day. Thank you, sir! You have singlehandedly saved my fall garden.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement offer at the East Point, GA store?
Lowe's offers products like appliances, paint, tools, flooring, plumbing, lawn and garden equipment, and more from brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and others.
What are the operating hours for Lowe's Home Improvement in East Point, GA?
Lowe's is open Monday through Saturday from 6 AM to 9 PM, and Sunday from 8 AM to 8 PM. Holiday hours vary, with closures on Thanksgiving and Christmas days.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services at the East Point location.
How can I check the status of my order placed with Lowe's?
You can check your order status online by logging into your MyLowe’s account or entering your order number. Email updates are sent for status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can start a return via Order History, and in-store returns require proof of purchase at the customer service desk.
What types of installation services does Lowe's Home Improvement provide?
Lowe's offers installation for appliances, flooring, blinds, cabinets, countertops, decking, doors, HVAC, lighting, roofing, and more.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there nearby places where customers can grab a meal or snack when visiting Lowe's in East Point?
Yes, nearby eateries include American Deli, China 1 for Chinese cuisine, Blu Cantina Camp Creek for Mexican food, Planet Smoothie for smoothies, and CamiCakes Cupcakes & Creamery for desserts.
Is there a UPS Access Point close to Lowe's Home Improvement for convenient package pickup or drop-off?
Yes, there is a UPS Access Point location nearby, allowing customers to easily handle package shipments when shopping at Lowe's.
What other retail stores are near Lowe's that customers might visit for complementary shopping?
Nearby retail options include Verizon and Victra for mobile phones, American Signature Furniture for home furnishings, Burlington for clothing, and Hibbett Sports for sporting goods.