Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Douglasville, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,755 reviews
5 stars
931
4 stars
394
3 stars
135
2 stars
78
1 star
217
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were numerous complaints about poor service, long wait times, and unhelpful employees.
Product Availability
Customers appreciated the wide selection of products and the store's organization, but there were complaints about inventory issues and the inability to find specific items.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including damaged items, poor communication, and unresolved claims.
Checkout Experience
Many customers expressed frustration with the self-checkout system and the lack of available cashiers, leading to longer wait times.
Store Cleanliness
The store was generally noted for being clean and well-organized, contributing positively to the shopping experience.
- ABAshlee Berto1 day ago1.0I try my best to avoid the Douglasville store as much as possible because this store is really ran down and the staff is not nice or helpful. Today I had to go there to make a return for one item and there are two return people working but one was helping people from a make shift line and skipping people in the actual line. When I said something she was rude and saying I was wrong and they were in line when they were not in the return line. I just left and will take it to another store later. They lost my business. I needed to return one item worth $30 and lost my business for the day.
- EIelequias iturbideNov 8, 20253.0Algo le falta a estas tiendas. Podría ser la atención a los clientes. Pero no se. Ellos sabrán sus asuntos.
- JJJFNov 5, 20251.0Veterans beware, if you show here and are looking for your veteran discount, this never works at the registers, even when I type my phone # in, it still does not recognize my account. Even when making online purchases, some items get discounted and some do not. The orange store applies veteran discount to all my purchases with no hassle. Bye bye LOWES
- AOAmy O’ShieldsOct 23, 20255.0Great garden center!
- SSSheina SmallwoodOct 12, 20255.0The staff were helpful and the store was organized.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Douglasville, GA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Douglasville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe’s Douglasville offer order pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe’s Home Improvement in Douglasville?
Lowe’s accepts major payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items purchased at Lowe’s?
Most items can be returned within 90 days. Returns can be started online for Lowes.com purchases or in-store with proof of purchase at the customer service desk.
What installation services does Lowe’s Douglasville provide?
Lowe’s offers numerous installation services including appliances, cabinets, flooring, deck, doors, garage doors, HVAC, plumbing fixtures, roofing, and more.
Are there any nearby restaurants where I can eat before or after shopping at Lowe’s?
Yes, nearby restaurants include Golden Corral Buffet & Grill, Wendy’s, Applebee’s Grill + Bar, Douglasville Wasabi (Japanese/Sushi), and Waffle House for breakfast and casual dining options.
Are there nearby automotive services close to Lowe’s Douglasville?
Nearby automotive-related services include Sound Proof Audio Video Tinting / Sound Proof Car Stereo, Douglasville Garage Door, and U-Haul Moving & Storage of Douglasville for vehicle rentals.
What nearby places can help me with key or locksmith services near Lowe’s?
Nearby locksmiths include Minute Key, minuteKEY, and Honda Key Replacement Douglasville, which are convenient for any key or lock service needs near Lowe’s.