Brand Certified
Lowe's Home Improvement
4.0(1938 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
7001 Douglas Boulevard, Douglasville, GA
30135, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(770) 920-9022
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/GA-Douglasville/0730
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Douglasville, GA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,938 reviews
5 stars
1,030
4 stars
413
3 stars
155
2 stars
92
1 star
248
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues with returns and exchanges.
Product Availability
Customers frequently reported issues with stock levels, including items being out of stock or inventory discrepancies between online and in-store availability.
Delivery Issues
Many customers expressed dissatisfaction with the delivery service, citing problems with damaged items, missed deliveries, and poor communication regarding delivery schedules.
Store Condition
Some reviews mentioned the store's cleanliness and organization positively, while others criticized the state of the store and the quality of products, particularly in the garden section.
Checkout Experience
Several customers complained about the lack of cashiers and reliance on self-checkout, which they found inconvenient, especially during busy times.
- ZRZac RileyFeb 24, 20263.0Out of alot of stuff
- LGLana GrayFeb 21, 20261.0Do not come here for carpet, they won’t cut it to length. Absolutely lazy employees
- LBL BFeb 15, 20261.0Terrible customer service!! Girl in customer service need retraining. How can you not take something back that is not working that was just bought?? Never will step in a Lowe’s again.
- NHNicole HammJan 27, 20261.0My husband tried to return an online order at the Douglasville location that I payed for via PayPal. He was there 45 minutes with no resolve and was told that he needed a physical or digital card to return. He also was told he needed to call PP and talk to customer service. They manager and associate made him feel like a criminal! They wouldn't honor the digital receipt. I returned a couple of days later to try again and the return system was down. We went to the Lowe's on Dallas Hwy and the guy pulled my name up in the system and just refunded the payment that was in the system...Paypal! I am very disappointed in the service at the Douglasville location.
- CCCamille CaldwellJan 22, 20261.0The delivery department is HORRIBLE! They use some type of third party company (or companies) that are lazy, they don’t complete installation orders. We ordered a fridge delivery & install & they were supposed to take the old fridge with. The first installers dropped the fridge off but did not take the old fridge bc they “didn’t have room in their truck”, today they came to complete the install but bc the pickup of the old fridge wasnt “on their order” & now they have to come out a third time. Completely ridiculous if you ask me
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Douglasville, GA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Douglasville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe’s Douglasville offer order pickup and delivery services?
Yes, Lowe’s offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe’s Home Improvement in Douglasville?
Lowe’s accepts major payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items purchased at Lowe’s?
Most items can be returned within 90 days. Returns can be started online for Lowes.com purchases or in-store with proof of purchase at the customer service desk.
What installation services does Lowe’s Douglasville provide?
Lowe’s offers numerous installation services including appliances, cabinets, flooring, deck, doors, garage doors, HVAC, plumbing fixtures, roofing, and more.
Are there any nearby restaurants where I can eat before or after shopping at Lowe’s?
Yes, nearby restaurants include Golden Corral Buffet & Grill, Wendy’s, Applebee’s Grill + Bar, Douglasville Wasabi (Japanese/Sushi), and Waffle House for breakfast and casual dining options.
Are there nearby automotive services close to Lowe’s Douglasville?
Nearby automotive-related services include Sound Proof Audio Video Tinting / Sound Proof Car Stereo, Douglasville Garage Door, and U-Haul Moving & Storage of Douglasville for vehicle rentals.
What nearby places can help me with key or locksmith services near Lowe’s?
Nearby locksmiths include Minute Key, minuteKEY, and Honda Key Replacement Douglasville, which are convenient for any key or lock service needs near Lowe’s.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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