Brown's Pools and Spas

4.3
314 reviews
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Business Details

3472 Georgia 5, Douglasville, GA
30135, United States
(770) 942-0118
https://www.brownspools.com/
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About

Swimming Pool Supply Store
Brown's Pools and Spas in Douglasville, GA is your go-to destination for all your swimming pool supply needs. As a trusted Swimming Pool Supply Store, we offer a wide range of high-quality products to help you maintain and enjoy your pool or spa to the fullest. From chemicals and cleaning equipment to accessories and expert advice, our friendly team is dedicated to providing top-notch service tailored to meet your specific requirements. Visit us at Brown's Pools and Spas in Douglasville, GA for all your swimming pool essentials. Let us help you create the perfect oasis right in your backyard with our extensive selection of supplies and equipment. Trust in our expertise and commitment to customer satisfaction as we strive to exceed your expectations every step of the way. Dive into an exceptional pool experience with Brown's Pools and Spas today!

Location

Brown's Pools and Spas
3472 Georgia 5, Douglasville, GA
30135, United States

Hours

Reviews

4.3
314 reviews
5 stars
231
4 stars
25
3 stars
10
2 stars
4
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff like Harold and Lane, others reported poor communication and unresponsiveness.

Installation Quality

Many customers expressed satisfaction with the quality of pool installations and renovations, highlighting the professionalism and expertise of the installation teams.

Communication Issues

Several reviews noted significant communication problems, especially after contracts were signed, leading to frustration among customers regarding project updates and service scheduling.

Service Reliability

While some customers reported excellent service and timely responses, others experienced delays and lack of follow-up, particularly in service appointments and maintenance.

Overall Satisfaction

Overall, customer satisfaction varies widely; while many are pleased with their pools and the installation process, a notable number of reviews reflect dissatisfaction with service and support.
  • LC
    Leisa Cantrell
    5 days ago
    5.0
    Brown’s pool did a beautiful job on my inground pool. Vince and his crew were always friendly and very helpful with any concerns or questions we had. I would definitely recommend for anyone looking to have an inground pool talk to Vince at Brown’s Pool first.
  • MF
    Michelle Ferringo
    Nov 3, 2025
    5.0
    We had our pool done by Browns, which started the process end of February 2025 and couldn't be any happier with how well it turned out. Tim was our go to guy out of the Dallas office and he was AMAZING. The crew worked hard day in and day out. Respectful and always came with a smile. We even hired one to place our sod after. We went with a salt water system and it did NOT disappoint over the summer. Well worth the extra upfront cost. We hardly had to add any products all summer. 5 stars and more for Browns and the crew.....
  • JJ
    Jeanette Johnson
    Oct 20, 2025
    5.0
    As first-time pool owners, we were excited to see the process from beginning to end. Vince, our project manager, was great with the planning process by giving us advice and options on what to look for in a pool. He was patient and very knowledgeable in what would work with our particular landscape. Vince definitely helped in seeing what we could only imagine! The crew, Fernando and his team, were great each day they worked. If I had a question, they answered. Once they were finished for each workday, they cleaned up and discarded any debris or trash. I truly recommend Brown's Pool in Douglasville. Ask for Vince!
  • DL
    Dave Lazzaroni
    Oct 7, 2025
    5.0
    This is my second go around having a pool built and I’m so glad I chose Brown’s this time. These folks are fantastic! From Vince leading the project, Dale making sure the deck is right, John running electrical, Priscilla running the office, and Anthony at Dallas location giving you guidance on pool chemistry, it’s a class act. All good humans and great work product on our new pool. From start to punch out, the communication was great and the work product was perfection. Look, when a project requires digging a giant hole in your back yard, issues are going to come up. Vince and his team were in constant communication and made me feel at ease as they got the job done. If you want an average pool build, then use someone else. If you want the best, choose Brown’s.
  • BJ
    brian jones
    Aug 31, 2025
    5.0
    Did a great job on the liner replacement and Fran was easy to work with getting everything scheduled around other projects and the weather.
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Frequently Asked Questions About Brown's Pools and Spas

What types of products does Brown's Pools and Spas offer?

Brown's Pools and Spas offers a wide range of swimming pool supplies including chemicals, cleaning equipment, and accessories to help you maintain and enjoy your pool or spa.

Where is Brown's Pools and Spas located?

Brown's Pools and Spas is located at 3472 Georgia 5, Douglasville, GA 30135, USA.