Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Douglas, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,227 reviews
5 stars
698
4 stars
291
3 stars
92
2 stars
31
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unresponsive or unhelpful.
Product Availability
Customers frequently report issues with product availability, including discrepancies between online stock and in-store inventory.
Store Organization
The store is generally described as organized and clean, but some customers have difficulty finding items or receiving assistance.
Employee Attitude
While many reviews highlight friendly and helpful staff, there are numerous complaints about employees being inattentive or dismissive.
Checkout Experience
Customers express frustration with the checkout process, particularly with self-checkout options and long wait times for assistance.
- BSBrandon Singleton4 days ago3.0Helpful
- JSJames SandersNov 16, 20255.0Friendly Staff
- VPV POct 16, 20255.0This Lowes has the best, most helpful people. Starting with the manager, Al. He will actually walk the floor and help folks with whatever questions they have. I have never even met a manager at any other Lowes, Home Depot or Home Base. The paint manager, Colby , is awesome and eager to make the customer happy. Cody in millworks is even more helpful in every department, not just windows and doors. Andrew is everywhere at once and if he can't answer my questions, he goes and looks for someone who can. I could keep going but I need to move on. Long story short, Lowes in the Dougie has a great team!
- WSWilliam SmithOct 5, 20251.0traveled to Lowes to purchase washing machine. one machine on display was about $450. i said i will take this one. not available anywhere in lowes. next machine was about $540. give me this one. not available anywhere in lowes. And we cannot sell display models. next machine was $680. yes we can get that one. something is not right
- LBLance BrowningSep 18, 20255.0Great place for delivery good people nice and friendly
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Douglas, GA offer?
Lowe's Home Improvement offers a wide range of products including appliances, tools, hardware, paint, flooring, plumbing supplies, lawn and garden equipment, and home décor. They also provide installation services for cabinets, countertops, flooring, and more.
What are the store hours for Lowe's Home Improvement in Douglas, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some closures.
Does Lowe's offer in-store pickup and delivery?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided for any changes.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For items bought online, start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can exchange propane while shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, providing a convenient location for propane exchange when visiting Lowe's.
If I need locksmith services near Lowe's in Douglas, GA, where can I go?
Minute Key, a nearby key and locksmith service, is close to Lowe's and can assist with locksmith needs.
What dining options are available near Lowe's Home Improvement in Douglas, GA?
Nearby, you can enjoy meals at Carter's Restaurant, known for American and chicken dishes, and Kuntry Krabz Seafood for seafood enthusiasts.
Does Lowe's in Douglas, GA offer services for professional or beginner DIY projects?
Yes, Lowe's caters to both beginners and professionals with expert advice, a large product selection, and a variety of services to support DIY projects.