Rented 900 cubic feet of space, a 10x10x9 climate controlled unit. What I was assigned was clearly not that. It was closer to about 600 cubic feet of space in an L shape.
I get it, mistakes happen. Because this was an online reservation, I called the number listed on the website.
The person I spoke with, Bene, told me the owner would not reduce the rate for the unit, knows it is smaller, and sells it as a larger unit anyway.
First off, I could not care less about the price and never asked for a reduction. I wanted the 900 cubic feet of space I agreed to. A mistake is one thing, but knowingly doing this and continuing it is fraud.
Bene then tried to make it right by offering another unit, A89, located right beside the one I was assigned. When I opened that unit, it was already occupied by several items, which Bene knew were in there.
Unfortunately, this was the only solution offered. When I explained that this was not acceptable and that I was not going to remove other people’s property to get the unit I agreed to and paid for, I was told the only option was a refund.
At best, it feels like they wanted free labor to clear out a unit. At worst, they are hoping someone rents this space and does not question what they receive. Either way, it feels sketchy.
Pictures included of the listed unit A87 and the receipt showing the unit size.
MP
Modesto Pereira
Sep 22, 2025
5.0
Clean place professionally run.
I rented a unit and was very satisfied great people
NT
Neesmith Tamey
Mar 8, 2022
5.0
Very clean. super nice lady. Love the new Blue .
BJ
Ben Johnson
Sep 1, 2021
5.0
Nice, well kept, and clean facility. Rented online on a Friday night right from my phone. Manager followed up with a friendly email welcoming me to the area. Very pleased with the whole process!
BH
Bob Pendley (In and Around My Head)
Aug 26, 2021
5.0
I have been storing my "extra" items in Darien Self Storage for some time now. Everyone that works at Darien is so nice and helpful. The prices are very fair and the place is kept clean and secure. I would highly recommend Darien storage.
Frequently Asked Questions About Darien Self Storage
What are the operating hours of Darien Self Storage during weekdays?
Darien Self Storage is open from 9:00 AM to 1:00 PM, Monday through Friday.
Is Darien Self Storage open on weekends?
Darien Self Storage is closed on Saturdays and Sundays; however, Saturday visits can be arranged by appointment and gates are available 24/7.
Where is Darien Self Storage located?
Darien Self Storage is located at 1087 Blount Crossing Road SE, Darien, GA 31305, United States.
Does Darien Self Storage have wheelchair accessible parking and entrances?
Yes, Darien Self Storage has both wheelchair accessible parking and entrances, but does not have wheelchair accessible seating or restrooms.
What payment methods does Darien Self Storage accept?
Darien Self Storage accepts both credit and debit card payments.
How can I contact Darien Self Storage?
You can contact Darien Self Storage by phone at +1 912-405-9352 or by email at jhillis707@yahoo.com.
Is there on-site parking available at Darien Self Storage?
Yes, Darien Self Storage offers on-site parking for customers.
What nearby automotive repair services are available close to Darien Self Storage?
Nearby automotive repair services include Todd's Truck & Tire Repair, Darien Tire & Lube, and Ponsell's Tire and Auto, which are convenient options if you need vehicle maintenance while accessing storage.
Are there any local churches near Darien Self Storage where visitors might attend services?
Yes, Darien Self Storage is near Darien Church of God, Northside Baptist Church, and Sams Memorial Church of God in Christ, offering options for worship or community events before or after your visit.
What local amenities are nearby that customers might want to visit before or after using Darien Self Storage?
Nearby amenities include Soapy Suds Pet Grooming for pet care, Cypress Lounge Bar for socializing, and Haven of Grace thrift store for shopping. These provide useful options for errands or leisure around your storage visit.