Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbus, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
3,330 reviews
5 stars
1,714
4 stars
780
3 stars
322
2 stars
138
1 star
376
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful, leading to frustration among customers.
Delivery Issues
Numerous customers experienced significant problems with delivery, including missed deliveries, delays, and poor communication regarding their orders.
Product Availability
Customers appreciated the wide selection of products available, but there were complaints about the quality of certain items and issues with stock management.
Store Cleanliness
The store was generally described as clean and organized, although some customers noted areas that needed improvement.
Curbside Pickup
Curbside pickup was criticized for being inefficient, with multiple customers reporting that they had to go inside to retrieve their orders.
- DTDestini Thornton1 day ago5.0I want to give a huge shout-out to Shanice Green for her outstanding help with my grout and tile. She was incredibly kind, patient, and knowledgeable—exactly what I needed during a really difficult time. My house had just flooded, and I was stressed and frustrated, but Shanice made the entire process so much easier. She took the time to explain everything clearly, helped me find the right materials, and never made me feel rushed. Her understanding and supportive attitude truly meant a lot. Thank you, Shanice, for going above and beyond. Lowe’s is lucky to have you, and I’m truly grateful for your help!
- JNJ N1 day ago1.03workers standing there talking and told me to get some else we could see at the other end of the store .and very rude!!!
- HWHonesti Williams2 days ago1.0The delivery service here is not efficient! Do not recommend delivery services here. Very very disappointing.
- KYKatelyn YanoschikNov 14, 20255.0My husband & I recently made a purchase, here, at this location for a garage door. We had the pleasure of meeting & briefly working with Zeke (Esequiel Ramirez). We were so impressed with his customer service that we felt it deserved a review. These days, you don't find too many people who are friendly, willing to help, efficient & concise, as well as honest with a good sense of humor. We appreciated his time & he helped make what would normally be a mundane experience a nicer one. Thanks, Zeke! My husband & I also purchased new locks & keys during this time. Jayce accompanied us through this. We appreciated the time he took with us --- patient in answering all of our questions, thorough & very knowledgeable in the products we were considering & meticulous -- making sure everything was done efficiently but correctly. Thank you, Jayce! This kind of customer service stands out in days like today & deserves to be recognized & acknowledged -- we hope you'll do so for these two employees. :)
- PGPatricia GranthamNov 11, 20255.0I recently had the pleasure of experiencing outstanding customer service at Lowe’s in Columbus, GA. From the moment I arrived in the Flooring Department Shanice Green was warm, welcoming, and incredibly attentive to my needs. She went above and beyond to ensure that every question, concern & detail was addressed, showcasing not just professionalism but genuine care. I left feeling valued and appreciated, which is a rare find. I highly recommend Shanice Green to anyone looking for assistance in the flooring department for top-tier service. She truly set the standard for excellence!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Columbus, GA?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, and more.
What are the store hours for Lowe's Home Improvement in Columbus, GA?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours on specific dates.
Does Lowe's in Columbus offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What payment methods are accepted at this Lowe's location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's in Columbus?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, lighting, HVAC, roofing, and more.
What languages are supported at Lowe's in Columbus, GA?
English and Spanish are supported, with in-store translation services available for other languages to assist customers.
Which nearby places of interest can I visit when shopping at Lowe's?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY and Minute Key for key and locksmith services, and various dining options like Dave's Hot Chicken and Panda Express, making it convenient to shop and run errands in the area.
Is there a place nearby where I can get key and locksmith services while visiting Lowe's?
Yes, both minuteKEY and Minute Key are nearby locksmith services you can access while visiting Lowe's Columbus.
Are there any nearby restaurants near Lowe's in Columbus for a meal before or after shopping?
Yes, nearby restaurants include Nancy's Pizza, Willy's Mexicana Grill, Chipotle Mexican Grill, and Yummy Villa ice cream shop, offering a variety of meal options close to Lowe's.