Extra Space Storage

Reviews

• AR

  Aaron Rippy

  5 days ago
  5.0
  The store manager Kim is extremely thorough, helpful and polite with my move in experience. I highly recommend all my contacts to get space here at this location. Thank you
• AA

  Arrey-Takor Ayuk-Arrey

  Feb 20, 2026
  5.0
  Called the store today and spoke with the manager Kim, who was very kind and professional. She helped me resolve a billing issue I had and was very patient with me on the phone
• JL

  Jonique Lynch

  Feb 20, 2026
  5.0
  I came to get 3 storage units and the manager Kim helped me and she was absolutely amazing! She was extremely helpful and attentive to what we needed. I’d 100% recommend getting a unit here and working with her!
• PP

  Paul

  Feb 16, 2026
  1.0
  Kim is not amazing. She is actually not respectful. Let me explain why. She is extremely unprofessional and rude. I was using the bathroom today at the facility and I have not been to my unit in at least a week. So why I was TARGETED as if she had a issue with me involving the bathroom or my unit by her or wrongfully JUDGED by her is disheartening. I have a disability and I been disabled according to the doctor's I seen and also was just recently injured, so I'm in a lot of pain and what use to take me five minutes to do now takes me ten minutes normal things like using the bathroom. Did she care about that, no. She banged on the restroom door and said hey you can't hold up the rest room when she should have politely and respectfully said hello are you okay in there I was just checking on you cause I noticed someone else needed to use the restroom. Please this type of arrogant communication with a customer not a guest of customer is totally unacceptable and to top it off. I asked her for corporate number and she gave me the wrong number. She should be held accountable immediately for her actions that can make anyone's day worse as she just did to me. I'm requesting someone from corporate or her supervisor to give me a call asap behind this matter. I'm looking forward to extra space handling this to satisfy me who choose not to get this type of service. Thankyou
• EE

  Elle Effie

  Feb 13, 2026
  5.0
  I had an exceptional experience thanks to Kim, the manager at ExtraSpace Storage on Peachtree Blvd in Chamblee, GA. Each time I speak with her, she demonstrates professionalism, kindness, and a true commitment to helping. When I encountered an issue with making a payment, Kim stepped in immediately and handled the situation with patience, clarity, and genuine care. She walked me through the process, resolved the issue quickly, and made sure I felt supported the entire time. Her customer service is truly remarkable—she listens, offers solutions, and goes above and beyond to ensure every interaction is smooth and stress‑free. It’s VERY RARE to find someone so dedicated to creating a positive experience, and Kim’s helpfulness made all the difference. If you’re looking for a storage facility where you’ll be treated with respect, understanding, and exceptional service, Kim sets the standard. I’m grateful for her assistance and highly recommend this location because of her outstanding leadership and customer care.

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