ServeCo

Reviews

• SR

  Sarah Roth

  2 days ago
  5.0
  Purchased a cloud chair at Sam's Club. Needed more hardware to build a safe chair was able to get it through this service company. My $500 purchase was saved. Thank you!
• AK

  Ace Kuklin

  3 days ago
  1.0
  My wife and I have been customers of Kane’s for several years and have purchased both office and home furniture from the Port Charlotte location. After our experience, I would strongly advise others to think twice before doing business with this company. We purchased two expensive mechanical couches over the years for our living and entertainment rooms and spent thousands of dollars. Because these were complex pieces with moving parts, we also purchased warranties to protect ourselves. That turned out to be a mistake. Kane’s uses ServeCo to handle warranty repairs, and the process has been nothing short of unacceptable. Our first couch took more than a year to repair. Our second couch had an even more serious issue: the USB-C port caught fire while no one was even using it. Fortunately, our cleaners were home at the time, because this could have easily turned into a much worse situation. Kane’s removed the damaged console and left the couch with exposed wood. More than five months later, it still has not been repaired, and we are still being bounced back and forth between Kane’s and ServeCo. ServeCo says to call Kane’s, and Kane’s says to call ServeCo. No accountability, no urgency, and no resolution. For a company that presents itself as selling quality furniture, this has been a very disappointing experience. In our case, even the more expensive couches began failing within 12 to 24 months, and the warranty service has been a frustrating waste of time. I would be very cautious about purchasing from Kane’s, especially if you expect the company to stand behind its products after the sale.
• TT

  Tone

  Mar 20, 2026
  1.0
  Paid close to $1K for a plan that covers everything on a Sofa & loveseat combo from Lazy-Boy for 5 years. In year 4 we had to fight tooth and nail for someone to even look at the problem, then get a message saying its not covered because of (spin the wheel of excuses). Avoid company at all costs!!!
• AS

  Alexander Maxwell Sebba

  Mar 19, 2026
  1.0
  Any claim or issue with your product you will have to pay additionally, starting at 50 dollars for a claim admin fee then 150 dollars for a tech to review your claim. Also any parts you will have to pay for yourself. Do not recommend this company stay away.
• MT

  Maria Thurmond

  Mar 10, 2026
  1.0
  At least I didn’t pay for a warranty, but I still will say company is shady! After the first company that LazyBoy sent out for a repair actually broke my couch more, i was promised a repair through this company. The technician was a no call/ no show on the day of visit. I called in and was hing up on 5 times before EMMA lied to me and said she would make sure i received an email relating to a different appointment date and time. This company is just more customer NO SERVICE!