ServeCo

Reviews

• SJ

  Samantha Jackson

  2 days ago
  1.0
  If I could leave zero stars, I would. We purchased this warranty to protect my father, who has severe mobility limitations and relies on his chair every single day. He has now been without it for over a month. The process has been beyond frustrating. I was first asked to send photos and essentially self diagnose the problem. When I could not diagnose it myself, the email was forwarded to a supervisor and then… nothing. I had to call multiple times before I finally reached a very kind representative who helped move the ticket to the right place. It should not take repeated phone calls just to get a repair request routed correctly. After finally getting someone out to look at it, we are now being told it will take another three to four weeks for parts. On top of that, I received an email suggesting that we can either install the parts ourselves or schedule someone after they arrive. We did not purchase a warranty so that we could troubleshoot and repair equipment on our own. We purchased it so trained professionals would handle issues quickly and properly. This entire experience has been disorganized, delayed, and completely lacking urgency.
• AS

  Alan Socha

  3 days ago
  1.0
  We purchased two pieces of furniture with 5-year ServeCo protection plans that cover pet damage. Our pets recently damaged the furniture, so we filed two claims on 1/9/2026. ServeCo denied both. Their protection plans are crap--they sell piece of mind and nothing more. We've tried numerous times to get them to honor their plan. The best they've offered is to cancel the protection plans and give us a prorated refund, which is a joke considering they're offering peanuts for for a plan that it doesn't seem like they ever intended to cover, and given that it would mean that we waive our rights to pursue other avenues to get this covered. We decline their offer. Do NOT purchase any type of plan from ServeCo, especially if you are a pet owner--they will take your money and when you need them you will get nothing in return. I'm attaching a couple of pictures so you can see the type of thing they aren't covering.
• SS

  Susanna

  3 days ago
  1.0
  I have been working with ServeCo for the past three months regarding a chaise replacement, and the experience has been extremely frustrating. I have provided all requested documentation in a timely manner, yet communication has been inconsistent and lacking transparency. Despite multiple emails and phone calls, I continue to be given little to no information about the status of my claim, including when the replacement will occur or how much longer the process will take. I have been repeatedly redirected without clear answers. Additionally, the professionalism of this experience has been concerning. On more than one occasion, it has seemed as though calls are being handled in an unprofessional setting, which further undermines confidence in the process. While I understand that delays can happen, the lack of communication and clarity is unacceptable. At this point, I have lost confidence in ServeCo’s ability to handle claims effectively. I will not be purchasing third-party coverage like this again and will be sharing my experience with others.
• JJ

  John James

  Feb 19, 2026
  5.0
  Probably the best customer service I have had in some time. An actual person answered the phone! I had a problem with my power recliner that was two and a half years old. My details were taken and the replacement part was sent fedex and arrived the next day. I was going to attempt to replace the part myself but proved a little more tricky then first thought, ServeCo followed up asking if I needed help and booked a technician. My chair was repaired and is now working fine. I was very impressed with this company and would highly recommend them!
• SC

  Sarah Conroy

  Feb 12, 2026
  5.0
  I see there is a lot of negative feedback, so I wanted to share my experience. The company has been very responsive to my emails. Sometimes it takes a few days, but I do get a response which is nice. It does take a long time to get replacement parts, but thats not on ServeCo. The tech that came to my house multiple times was very courteous, trustworthy and knowledgeable about my specific sectional. The claim process and install have been pretty smooth, and we even had a small hiccup. The wrong part was sent by the manufacturer. So, after waiting around 14wks, I now must wait another 14 weeks to have the completed repair. Even with that said, the company has still been decent.