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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Cartersville, GA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
301 Market Place Boulevard, Cartersville, GA
30120, United States
Hours
Reviews
4.2
700 reviews
5 stars
414
4 stars
148
3 stars
53
2 stars
26
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some employees provided excellent service while others were unhelpful or rude.
Product Availability
Generally well-stocked with a variety of products, but some customers reported issues with specific items being out of stock.
Delivery Issues
Numerous complaints about delivery services, including incorrect deliveries and poor communication regarding delivery status.
Store Cleanliness
Reports of cleanliness issues, particularly in restrooms, but some customers noted the store was generally clean.
Checkout Experience
Frustration with self-checkout and long wait times at registers, with some customers suggesting a need for more cashiers.
- BRBlake Reid5 days ago5.0I ordered an unassembled grill while on my way to the store, and Randy went above and beyond. The moment he walked up to me, he stopped what he was doing to help. He got my grill, offered an assembled option instead, and even loaded it onto my truck and strapped it in securely. Thanks to Randy, I was out of the store much faster than I expected, and he made the entire experience effortless. Customer service like this is rare, and he truly made me feel valued. Super awesome experience. Thank you, Randy!
- DRDenise RogersJan 5, 20265.0I prefer over HD. Much more organized.
- ABAlli BrockDec 3, 20255.0I really want to give a shoutout to Dylan (sorry if the name is misspelled) He went above and beyond to help me find the Christmas tree I wanted and even helped me load it into the car. He was super sweet and professional the whole time and even went and looked for the same thing twice! He really checked all of the boxes! Keep it up, kindness really does go a long way. Thank you so much!
- MMMarvinMDec 3, 20251.0Had issues with smoker purchase front desk supervisor took my order and messed it up. He was not friendly or helpful to fix his own mistake. When they loaded my smoker no one was certified to use the lift and was wanting me to load. Then got a second associate to finally come help. It was not a good experience.
- SSSteveNov 29, 20251.0You can’t even shop without the gutter sales people swarming you like flies. Every time I come to the Cartersville location, one of them wants to talk gutters. Todays trip, one came up before I had a chance to pick up an outdoor camera. He left, the within 60 seconds another one came up. I hate being rude to them, but I’m trying to shop and read descriptions. Leave people alone. I came to Lowe’s, not a used car dealership. Put a sign up to advertise, but the floor sales people are going to annoy people out of your stores.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services can I find at Lowe's Home Improvement in Cartersville, GA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing, outdoor and gardening equipment, and more. They also provide installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Cartersville, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary and the store may be closed on specific holidays.
Does Lowe's Home Improvement in Cartersville offer delivery and pickup services?
Yes, they offer in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
What are the options for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Returns for online purchases can be started online, while in-store returns require proof of purchase at the customer service desk.
Are there nearby places where I can get keys made when visiting Lowe's in Cartersville?
Yes, minuteKEY and Minute Key locksmith services are located nearby, which can help you with key making or lock services during your visit to Lowe's.
What dining options are available near Lowe's Home Improvement in Cartersville?
Near Lowe's, you can find Sidelines Grille, a sports bar and American restaurant, and Hong Kong Restaurant, offering Chinese and buffet-style dining, perfect for a meal before or after shopping.
Are there any beauty or wellness services near Lowe's Cartersville store?
Yes, Palazzo Nail Spa and Cartersville Electrolysis, offering nail salon and hair removal services, are located close to Lowe's for your convenience.
How can I contact Lowe's Home Improvement customer service?
You can reach Lowe's customer care by email at customercare@lowes.com or by phone at +1 770-382-9500 for any inquiries or support.