Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Buford, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,675 reviews
5 stars
925
4 stars
322
3 stars
136
2 stars
67
1 star
225
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were reported as rude or unhelpful.
Delivery Issues
Numerous reviews highlight problems with delivery, including damaged items, missed appointments, and poor communication regarding delivery status.
Employee Conduct
Several customers reported negative experiences with specific employees, citing instances of perceived racism and unprofessional behavior.
Product Availability
Customers expressed frustration over items being out of stock or misrepresented in inventory, leading to wasted time and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided exceptional service and assistance.
- RXRey Xan3 days ago1.0Went to Lowe’s with my mom and it was an awful experience with customer service. Was trying to order an item and was getting one word answers from the rep (Lori). It kinda felt like she didn’t want to help “us”. Ended working with a Jamaican rep, I cannot remember her name but she was a great help.
- MBMASTER BUILDERNov 11, 20255.0EZ IN AND OUT. GOOD EMPLOYEES/ATTITUDES. ®
- JCJ CNov 9, 20251.0Worst online order pick up experience here. This store has some incompetent employees working at online pick up dept. Giving me an OPEN item(seal broken) or telling me that they have to "complete" the order in order for them to cancel the order if they are out of stock. I received "it's ready to pick up" email but when I went there I was told(by an obviously inexperienced employee who as yapping on the phone) that they canceled the order. Is lowes going to pay for my time and gas? How bout you lose a customer(contractor) who easily spends $10k a month?
- DGDana GNov 3, 20251.0I have never left a bad review anywhere before but this was a ridiculous experience. I ordered Halloween outdoor decorations online and used the delivery option. I received the notification stating delivery was made. However the picture was not of my house, it was of the front of City Hall of the next town over! My husband and I drove over but the package was nowhere to be found. Now Lowes is sold out of my items and are no longer available. They acted very uninterested in my issue and finally days later sent a refund. Extremely disappointed and will not be using Lowes again.
- EBEmily BOct 27, 20251.0Asked an employee named “Regan” for help unlocking a cabinet for me and he made a passive aggressive comment by implicitly stating “people like me steal, that’s why the drills are locked up.” Keep in mind, I am a 5 foot small, petite Caribbean woman. The assistant store manager Brittany told me she would handle it and apologize on his behalf… we will see about that. UPDATE: A friend came back to this store the next day and Regan WAS STILL WORKING THERE. My friend made small talk with a black employee there and mentioned the incident I had with Regan the night prior. The black employee stated that he also had a RACIST encounter with Regan and management doesn’t care and is racist too. DO NOT COME HERE IF YOU ARE A MINORITY.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Buford, GA?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, and outdoor equipment from top brands like GE, Whirlpool, Samsung, Craftsman, and more.
What are the store hours for Lowe's Home Improvement in Buford, GA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers in-store pickup and delivery services to make your shopping experience convenient.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, doors, windows, HVAC, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there recycling services available at Lowe's Home Improvement?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries.
Which nearby restaurant can I visit before or after shopping at Lowe's?
You can visit China Hall, a local Chinese and Asian restaurant near Lowe's for a convenient meal before or after your shopping trip.
Where can I rent tools or equipment near Lowe's Home Improvement?
Lowes Rental is a nearby rental service where you can rent tools and equipment to complement your purchase at Lowe's.
If I'm visiting Lowe's in Buford, which nearby mobile phone store can I stop by?
Batteries Plus Bulbs and Boost Mobile are nearby mobile phone stores where you can shop for phone accessories or service.