Brand Certified
Lowe's Home Improvement
4.0(1806 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1955 Buford Mill Drive, Buford, GA
30519, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(770) 831-9229
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/GA-Buford/0662
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Buford, GA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,806 reviews
5 stars
999
4 stars
337
3 stars
140
2 stars
79
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unhelpful staff.
Product Availability
Customers frequently encountered issues with product availability, including items being out of stock or incorrect inventory listings.
Delivery Issues
Numerous complaints were made regarding delivery services, including damaged items, failure to haul away old appliances, and poor communication about delivery schedules.
Store Organization
Several reviews mentioned disorganization within the store, with blocked aisles and difficulty finding assistance contributing to a frustrating shopping experience.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided excellent service and assistance.
- RKRohan KapoorFeb 14, 20265.0I bought a set of appliances today from Lowe’s in Stone Mountain. I checked Lowe’s cumming Lowe’s Buford and this was the only location that worked with me to price match item prices, warranties, and delivery/installation to Lowe’s.com. Huge shout out to manager Jason, and team members Elvis and Christian for all helping in this process. Great customer service guys!
- CGCorey GrantFeb 3, 20265.0Good customer service everytime I come to shop.
- JEJerri EmoryJan 26, 20261.0I purchased an generator for my 80 year old mother so she would have a way to stay warm if she lost power in the winter storm. I tried to return it in the 48 hr windows as soon as the roads were ok to drive on. Because I was 40 mins outside of the window they would not accept it. I had no idea they held you to the exact hr you purchased. I will definitely not use lowes in the future. Worst customer service ever!!
- OGOrlando GuilarteJan 23, 20265.0The new,Braselton Lowes is the best! Never too busy and always have what I need to get the job done. Very friendly staff also
- MAmohamed AbdiJan 22, 20262.0Lowes have a lot of things that i like and need, although the common thing that lowes stores have is the lack of customer service. It deter me from shopping there, its hard to find someone to assist and when they do they dont go all the way, my helper was eating at the customer service register when i walked in, i asked him about an item he pointed it out for me, after not finding it he gave me the lane number, still couldn't find it.i walked out not bothered to get anything and went to home depot where i found the help i needed. This is my second time having such service. It's unfortunate ( Buford location)
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website