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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Austell, GA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,991 reviews
5 stars
1,082
4 stars
451
3 stars
159
2 stars
61
1 star
238
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Product Availability
Customers frequently mentioned issues with product availability and stock discrepancies.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, many reviews highlighted a lack of staff training and product knowledge.
Delivery Issues
Numerous complaints were made regarding delivery problems, including delays and damaged items.
Store Cleanliness
Some customers appreciated the cleanliness of the store and the organization of the aisles.
- SRStephanie ReedDec 30, 20251.0This store needs a 0 star! I placed an order on 12/14/25. I was unable to pick up the order. On 12/19/25 I received a final reminder email stating the product would be held until 12/21/25. I left the country on 12/23/25. Lowes claims that my order was picked up 12/24/25 and I was charged for the items. Better check those cameras to see which employee took the items out of the locker! I was told I had to call the store so I have been trying the store for 2 hours. The AI assistant keeps claiming someone at customer service will answer - NOT!!!!!
- CCClarita CuffDec 28, 20255.0I'm doing an end of the year house cleaning and they had everything I needed. The store was clean. The cashier was very friendly and personable. I had a great experience.
- 3J365 JewelryDec 19, 20255.0Another favorite in this same plaza...
- BLb c LAwDec 10, 20255.0I loaded up on the poinsettias @ $1.00 each
- JRjiovonni robinsonDec 8, 20251.0I returned two full boxes of tile to this store yesterday (12/7/25) and the associate processed my refund incorrectly. She insisted that the tile I purchased was priced $12.99 per box (in what world?!) and not $12.99 per piece so she only gave me a refund for $27.54. I pulled the item number for my tile and looked at the price online, and I also called the flooring department who confirmed that the tile is priced per piece, not per box. I then called the store back and spoke to the same associate who processed my return and reiterated to her that the tile was priced per piece, not per box. She insisted that it was not and that the return was processed correctly. I’ve emailed corporate and have not yet received a response, and I also attempted to call the store to speak with the manager to sort this out, but have been put on hold endlessly.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Austell, GA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers various installation services such as appliances, blinds, cabinets, countertops, decking, doors, HVAC, flooring, lighting, smart home installation, and more. They also provide free delivery, free haul away, easy returns, and easy exchanges.
What are the store hours for Lowe's Home Improvement in Austell, GA?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with some days closed or shorter hours.
Can I order products online and pick them up at the Austell Lowe's store?
Yes, Lowe's offers in-store pickup for online orders. You will receive an email when your order is ready to pick up. Bring your order confirmation and photo ID to the designated pickup area during store hours.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I apply for a tax-exempt account at Lowe's?
You can apply for a tax-exempt account by visiting the customer service desk in store.
What should I do if my order has multiple charges?
Multiple charges usually indicate authorization holds during your order's lifecycle. Charges will not exceed your order amount. If you see multiple pending authorizations, contact your financial institution.
What nearby places can I visit when shopping at Lowe's in Austell?
Nearby you can visit East West Commons shopping center for furniture shopping, enjoy a meal at Panera Bread café, or pick up keys at minuteKEY locksmith services. These places complement your Lowe's visit by providing additional shopping and dining options.
Are there convenience services near Lowe's for customers in Austell?
Yes, nearby you will find Goodwill for discount shopping, Blue Rhino Propane Exchange for propane needs, and several dining options including Moe’s Southwest Grill and Chipotle Mexican Grill for quick meals.
What fitness and personal care options are near Lowe's Home Improvement in Austell?
Close to Lowe's, you can visit GOLD'S GYM for workouts, Stanton Optical for eye care, Pro Nails for nail salon services, and Great Clips for haircuts and styling.