Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Austell, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,981 reviews
5 stars
1,075
4 stars
451
3 stars
157
2 stars
61
1 star
237
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Installation Issues
Numerous reviews highlighted significant delays and problems with installation services, leading to customer frustration.
Product Availability
While some customers found the store well-stocked, others experienced issues with product availability and misleading pricing.
Staff Knowledge
Some employees received praise for their helpfulness and product knowledge, but this was inconsistent across the store.
Store Management
Customers expressed dissatisfaction with management's responsiveness and accountability regarding service failures.
- RMRachael Malcom4 days ago3.0Customer service is bad I waited 45 minutes before I could get some assistance to buy a door
- IGIsrael G.6 days ago1.0They don't have enough staff for the pro desk, Linda wastes a lot of time chatting and leaves us waiting to pay.
- LMLena MooreNov 16, 20255.0I was seeking for blinds at the East West connector location and Kelly was awesome. Even though she worked in the garden center she help me with locating blinds
- SBSeth BruceNov 7, 20255.0Taj was very helpful. Went out of his way to make sure I got the help that was needed. Taj deserves everything the company has to offer.
- AAAJOct 19, 20251.0If I could give them 0 I would. Started a process of replacing my laundry room door 3 months ago. Peter was my sales associate, paid for the door and the measure, was told it would be a few weeks since it had to be ordered, that was fine. Got a text message for an install for September 10, confirmed appointment and had someone be at the house for it.....no call, no show! Had to go back up to the store to hear an excuse oh the door was no to scale blah blah blah but someone could have called ahead of time and rescheduled my appointment, right? Lowe's had to reorder the door again, charge my card again and reschedule another time...fine, things happen right?! 2nd appointment, got a text again to confirm my time and date for October 14th, again I havr to get someone to be home.....and AGAIN No call, no show for the SECOND TIME! go to the store AGAIN, request to speak to store manager, Talley. Instead of showing empathy and ACKNOWLEDGING their mistake, he questions me if I even cofirmed my appointment....sir, if I didn't I wouldn't have had a specific install date and time, pathetic! He is trying to blame the install company and everyone besides Lowe's, I as a customer don't care who is to blame...I came to Lowe's with a project, Lowe's agreed that they can do it, I paid Lowe's.....I don't care to what happened behind the scenes...Lowe's is my point of contact. He did get on the phone with someone and did set me up with an appointment the very next day, October 15 between noon and 2pm....well guess what?? NO ONE SHOWED UP AGAIN! contractor calls me at 2pm stating the doors are to high...at 2pm, so he is already late. You would think the store manager, Talley, would have the decency and leadership skills to reach out that same day to apologize and try to rectify the mistake...nope! I went to the store to speak with him on October 19 since NO ONE from the store bothere to reach out, yet they still have my money, and also get my card refunded. Sales associate David tells me, that Talley, just left the store....so he calls a MOD, I belive his name is Darrel?, well the MOD tells me that the store manager is on vacation! Imagine being lied to you, in your face, inexcusable behavior! Either Talley is at the store but refusing to speak to me and sent those guys out to lie or the MOD and associate are completely disconnected from their work environment. You can imagine the look on their faces when i pointed out what each said to me. How as a MOD (MANAGER ON DUTY) do you not know who from management is in the store when clearly David stated the store manager just left? If you're going to lie, at least get your story together before you speak to a customer. Needless to say, Darrel was not able to help me get my money refunded, so once again I wasted my time going to the store and my money has been tied up for 3 months with nothing to show. Now I again have to reach out to them by calling Peter so he can refund me. Store manager Talley, should have had this project on his radar and followed up immediately when the appointment fell through the cracks for the 3rd time and should have reached out at some point to apologize and try to rectify the situation. I wasted close to 3 months, 3 appointments, having to ask people to come over be at the house only for no one to show up or have the decency to call, having to come to the store several times and leave with empty promises each time...he as a store manager and leader should have followed up with me and not the other way around. This store and its management are unprofessional, lack a sense of urgency, are not customer oriented and lack communication both internally and externally with their clients. I tried to give them a final chance to rectify their mistake so I wouldn't need to post a review, but today was the tipping point. The only employees that did show concern and apologized when I would go to the store are Peter, Camille and Carlos.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Austell, GA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement offer?
Lowe's offers various installation services such as appliances, blinds, cabinets, countertops, decking, doors, HVAC, flooring, lighting, smart home installation, and more. They also provide free delivery, free haul away, easy returns, and easy exchanges.
What are the store hours for Lowe's Home Improvement in Austell, GA?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with some days closed or shorter hours.
Can I order products online and pick them up at the Austell Lowe's store?
Yes, Lowe's offers in-store pickup for online orders. You will receive an email when your order is ready to pick up. Bring your order confirmation and photo ID to the designated pickup area during store hours.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How can I apply for a tax-exempt account at Lowe's?
You can apply for a tax-exempt account by visiting the customer service desk in store.
What should I do if my order has multiple charges?
Multiple charges usually indicate authorization holds during your order's lifecycle. Charges will not exceed your order amount. If you see multiple pending authorizations, contact your financial institution.
What nearby places can I visit when shopping at Lowe's in Austell?
Nearby you can visit East West Commons shopping center for furniture shopping, enjoy a meal at Panera Bread café, or pick up keys at minuteKEY locksmith services. These places complement your Lowe's visit by providing additional shopping and dining options.
Are there convenience services near Lowe's for customers in Austell?
Yes, nearby you will find Goodwill for discount shopping, Blue Rhino Propane Exchange for propane needs, and several dining options including Moe’s Southwest Grill and Chipotle Mexican Grill for quick meals.
What fitness and personal care options are near Lowe's Home Improvement in Austell?
Close to Lowe's, you can visit GOLD'S GYM for workouts, Stanton Optical for eye care, Pro Nails for nail salon services, and Great Clips for haircuts and styling.