Extra Space Storage

4.9
860 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 3720 Tramore Pointe Pkwy in Austell, GA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, kiosk, wide drive isles, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
3720 Tramore Pointe Pkwy, Austell, GA
30106, United States

Hours

Reviews

4.9
860 reviews
5 stars
811
4 stars
27
3 stars
8
2 stars
1
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted exceptional customer service, particularly praising staff members like Jacob, Tamekia, and April for their professionalism and helpfulness.

Cleanliness

The facility is consistently described as clean and well-maintained, contributing to a positive customer experience.

Pricing Issues

Some customers expressed dissatisfaction with sudden price increases and lack of communication regarding billing changes.

Accessibility

While many found the facility easy to access, there were mentions of inconvenient features like a slow elevator and issues with unit conditions.

Overall Experience

Overall, customers reported positive experiences, with many recommending the facility for its service and cleanliness despite some operational concerns.
  • AN
    Amya Foley (Neshae)
    3 days ago
    5.0
    Jada, the assistant manager is very communicative. She made sure I was placed with the unit acceptable for me. I ended up needing to transfer to a bigger unit and she made the process smooth and less stressful. Jacob was helpful as well! I was given an affordable price and they waived my transfer fee! They made my unit move in smooth
  • DH
    Davis Household
    Nov 15, 2025
    5.0
    Jacob was amazing! He was so helpful with helping me transfer my unit - I haven’t had any issues with this facility, and the facilities are pretty quiet and clean. Super helpful customer service, just all around super easy.
  • VB
    Victory Broadcasting
    Nov 4, 2025
    1.0
    Very greedy set of folks. Without notice they hiked my price from $85 to $165 telling me price has changed. JUST FOR ONE MONTH BILL. this OCT 2025. Pls be very careful when taking your stuff in here. I have made the mistake but please do not fall for it like I did. I am full of regret what in a world did I just choose this company. NEVER AGAIN !!!!!
  • BR
    BERNICE RANDOLPH
    Oct 23, 2025
    5.0
    The best customer service and I'm big on customer service very very clean welcoming facility I love it would always use this storage facility now and in the future.
  • CM
    Cassiana Mcfarlane
    Oct 20, 2025
    5.0
    Clean and easy to access storage units. Jacob was very helpful and transparent with pricing and promotions.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.