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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 3720 Tramore Pointe Pkwy in Austell, GA today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, kiosk, wide drive isles, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
860 reviews
5 stars
811
4 stars
27
3 stars8
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted exceptional customer service, particularly praising staff members like Jacob, Tamekia, and April for their professionalism and helpfulness.
Cleanliness
The facility is consistently described as clean and well-maintained, contributing to a positive customer experience.
Pricing Issues
Some customers expressed dissatisfaction with sudden price increases and lack of communication regarding billing changes.
Accessibility
While many found the facility easy to access, there were mentions of inconvenient features like a slow elevator and issues with unit conditions.
Overall Experience
Overall, customers reported positive experiences, with many recommending the facility for its service and cleanliness despite some operational concerns.
- ANAmya Foley (Neshae)3 days ago5.0Jada, the assistant manager is very communicative. She made sure I was placed with the unit acceptable for me. I ended up needing to transfer to a bigger unit and she made the process smooth and less stressful. Jacob was helpful as well! I was given an affordable price and they waived my transfer fee! They made my unit move in smooth
- DHDavis HouseholdNov 15, 20255.0Jacob was amazing! He was so helpful with helping me transfer my unit - I haven’t had any issues with this facility, and the facilities are pretty quiet and clean. Super helpful customer service, just all around super easy.
- VBVictory BroadcastingNov 4, 20251.0Very greedy set of folks. Without notice they hiked my price from $85 to $165 telling me price has changed. JUST FOR ONE MONTH BILL. this OCT 2025. Pls be very careful when taking your stuff in here. I have made the mistake but please do not fall for it like I did. I am full of regret what in a world did I just choose this company. NEVER AGAIN !!!!!
- BRBERNICE RANDOLPHOct 23, 20255.0The best customer service and I'm big on customer service very very clean welcoming facility I love it would always use this storage facility now and in the future.
- CMCassiana McfarlaneOct 20, 20255.0Clean and easy to access storage units. Jacob was very helpful and transparent with pricing and promotions.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Austell, Wesley Station, Clarkdale, Country Lake, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located on Tramore Pointe Pkwy just off East-West Connector.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
What are the access hours for Extra Space Storage in Austell, GA?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends.
What types of storage units does Extra Space Storage offer?
They offer a variety of storage units including drive-up access units, climate-controlled units, and non-climate controlled options to suit different storage needs.
Can I store my vehicle at Extra Space Storage?
Yes, Extra Space Storage provides outdoor, indoor, and covered vehicle storage spaces suitable for both short-term and long-term car storage.
What payment methods are accepted at Extra Space Storage?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa for payment.
Does Extra Space Storage provide packing and moving supplies?
Yes, they offer a variety of moving and packing supplies, including boxes, available online and at the facility for purchase.
Are there any holiday closures for Extra Space Storage?
Yes, the facility is closed on major holidays including Thanksgiving (Nov 27, 2025), Christmas (Dec 25, 2025), New Year's Day (Jan 1, 2026), and Independence Day (July 4, 2026).
How can I reach Extra Space Storage for inquiries or reservations?
You can contact Extra Space Storage by phone at +1 770-222-9091 or email fac1702@extraspace.com, and make reservations online via their website.
What nearby places can I visit before or after storing my items at Extra Space Storage?
Near Extra Space Storage, you can visit Dunkin' for coffee and snacks, Truist bank for financial services, or grab a meal at Thumbs Up Diner.
Are there medical facilities near Extra Space Storage for emergencies or appointments?
Yes, the Kaiser Permanente West Cobb Medical Center and several doctors' offices including Moise Jean, MD and Humaira Syed, MD are nearby for convenient access to healthcare.
What options are there for relaxation or personal care near the storage facility?
You can visit Salon Brookwood for beauty and hair services or AmaChi MedSpa for laser hair removal treatments close to Extra Space Storage.