Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Augusta, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,505 reviews
5 stars
1,346
4 stars
610
3 stars
243
2 stars
94
1 star
212
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Store Cleanliness
Generally reported as clean and organized, though some customers noted areas needing improvement.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about items being out of stock.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding order status.
Checkout Experience
Self-checkout systems are often criticized for being inefficient, with calls for more staffed registers.
- CCChris Cornell2 days ago1.0Purchased a washer/dryer from Lowe’s, and their delivery team damaged my property during installation. It’s been **two months** of being ignored—Lowe’s blames their contractor, who has ghosted me (no calls, texts, or emails). The store manager refuses to speak to me or offer even a courtesy gift card. Zero accountability for a problem *they* created. Horrible customer service and no resolution in sight. Avoid unless you’re prepared to fight for basic responsibility.
- NTNicholas ToddNov 14, 20251.0I have gone to this specific Lowe’s twice in the last couple weeks for a concrete stain. Both times I have had to hit “assist button” 100 times in the paint section. Both times I had sat and waiting for 25 mins while ten different employees walk right past me, absolutely ridiculous. The first time I picked this stain up, the lady that mixed the paint failed to close the lid correctly resulting in stain being all in my front seat. I love the Evans Lowe’s, but this is by far the worst Lowe’s I have ever been in.
- TBTasha BattleNov 9, 20251.0Idk what the problem is With Corey but this position can’t be for him. We are a farm looking for a donation and we can’t seem to get one. How hard is this job? We will call and present and email documents until we get some fertilizer lime and miracle grow for this large farm project. A pallet is needed and it’s urgent now. We was requesting wood but Home Depot helped us out and lowe’s in milledgeville. Can we please get some attention?
- GRGeorge RachelsNov 5, 20255.0Great shopping experience, helpful staff, good selection of items although some of their aisles were so cluttered that I couldn't go down then if another customer were already in that aisle
- GCGabe CullerNov 4, 20251.0Recently stopped in to inquire about faucet filters. After asking a passing associate if they worked in the plumbing area she politely said no then paged the area associate by name. Long story short the area associate walked onto the isle looked at me then turned to help someone else walking away.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Augusta, GA?
You can find products such as appliances, bathroom supplies, building supplies, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, storage & organization, and more at Lowe's Home Improvement in Augusta, GA.
What are the operating hours for Lowe's Home Improvement in Augusta?
Lowe's Home Improvement in Augusta is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's Home Improvement offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Augusta?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment options.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including appliance installation, flooring installation, HVAC installation, lighting installation, and more.
What languages are supported at the Augusta Lowe's store?
The store supports English and Spanish, with in-store translation services available for other languages.
How is Planet Fitness located near Lowe's Home Improvement beneficial for customers?
After shopping for home improvement needs at Lowe's, customers can visit nearby Planet Fitness to maintain their fitness routine or relax at the health spa, making it a convenient stop for wellness.
Can customers get their car serviced near Lowe's Home Improvement in Augusta?
Yes, nearby automotive services such as Jiffy Lube and Bowyer Built Auto Inc offer oil changes and automotive repairs for convenience after visiting Lowe's.
Where can I grab a meal near Lowe's Home Improvement after shopping?
You can visit nearby restaurants like Checkers at 228 Bobby Jones Expressway, Stevi B's Pizza, or Cheeseburger Bobby's for a quick and tasty meal after shopping at Lowe's.