Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Augusta, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
4,227 reviews
5 stars
2,151
4 stars
1,006
3 stars
395
2 stars
205
1 star
470
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among employees, leading to frustration for customers seeking help.
Curbside Pickup Issues
Numerous customers experienced significant delays and problems with curbside pickup orders, often waiting much longer than expected.
Store Management
Feedback indicated that the store is poorly managed, with complaints about understaffing and lack of accountability among employees.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and positive attitudes, indicating that there are instances of good service.
- BBBeth Browder5 days ago1.0I called on 11/18/25 At 8:15pm to finalize an order taken on 11/17/25 regarding a freezer. I was transferred to appliances and the phone rang for over 11 minutes. I hung up and called back. The phone rang for 18 more minutes. I finally gave up. Evidently they don’t want my business. This is unacceptable!!! I will take my business elsewhere!!!
- RFRobin FaulknerNov 12, 20252.0Myself and other customers stood at the paint counter for 10-15 minutes before someone came to assist us. The wait was after it was discovered that the previous associate went home. We asked for assistance 3 times before we were helped. I know that doesn't seem like a long time but, consider being kept on hold for that length of time. People need jobs, Lowe's hire some help.
- ABAmos BakerNov 11, 20251.0Should be 0 stars the manager himself refuses to help people and simply look for blocks that are in stock just pure laziness every worker is the most mad creature ever and is rude just a horrible place in general WORST RAN STORE I have ever been to and it’s not even close at all
- GHGregory HopeOct 30, 20251.0Peach Orchard Lowe's I try to avoid at all costs. Only go to get a specific item and get out. Tried curbside pickup and order was supposed to be ready turned out it wasn't and waited 45 minutes just to be told to go to pro and pack and pickup order myself. Then had to wait 45 more minutes to check out.
- ALAJ LittleOct 30, 20251.0Bring back Mr. Bryant !! Shame on you all!! Veterans are trying to work and survive and everytime i come here my Bryant is so helpful and knowledgable!! I work for a contracting company and Mr. Bryant knows plumbing like the back of his hand and was so dedicated to you all. I will skip right pass this place from now on !!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Augusta, GA?
Lowe's offers products including appliances, bathroom supplies, building materials, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and more.
What are the store hours for Lowe's Home Improvement in Augusta?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Augusta offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, backsplashes, blinds, cabinets, countertops, deck, doors, flooring, HVAC, lighting, roofing, shutters, and more.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payment.
Can I pick up items purchased online at the Augusta Lowe's store?
Yes, Lowe's offers in-store pickup for online orders during regular store hours.
Does Lowe's Home Improvement provide delivery services in Augusta?
Yes, Lowe's offers delivery services for purchased items.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's Augusta?
Nearby restaurants include New China Buffet, CiCi's Pizza, Veracruz Mexican Restaurant, KFC, and Red Crab, offering a variety of dining options to complement your visit.
What nearby key and locksmith services are available around Lowe's in Augusta?
Minute Key and minuteKEY locksmith services are conveniently located near Lowe's, useful if you need key duplication or locksmith assistance during your visit.
Are there convenient financial services close to Lowe's Home Improvement for transactions?
Yes, SRP Federal Credit Union and The Exchange Network ATM are nearby, making it easy to handle any necessary financial transactions while visiting Lowe's.
How can Lowe's customers benefit from nearby stores like Walgreens or Goodwill during their visit to Augusta?
Customers can conveniently access Walgreens for pharmacy and beauty supplies and Goodwill Store and Donation Drive-Thru for thrift shopping or donations, complementing their shopping trip to Lowe's.