Lowe's Home Improvement

Reviews

• CK

  Cole K

  1 day ago
  2.0
  This location was a joke. My 1st & only time going to this location. It could just be the staff that was on duty at the time. No one wants to work but they're getting paid to sit & be on their phones. As soon as I entered, I asked the lady at customer service for help and let's just say she was the root of my problem because if she had actually wanted to help me, I wouldn't have spent 40 minutes in store for a 10 minute in store trip. She sent me to the back of garden for an item that didn't even have a place there and when I came back past her with nothing she was still sitting on her phone versus walking me to where she claimed the item to be. Meanwhile there was another associate who saw me struggling and he went out of his way and searched just to tell me the store didn't have the item. I wish I had encountered him upon arrival], it definitely would've save a lot of time and frustration
• KG

  Kris G

  Apr 17, 2026
  1.0
  I hope Home Depot eventually builds a store in the Edgewood area because this Lowe's is one of the worst I've visited. With exception of 2-3 associates, it's practically the Hunger Games in here. I was literally told, "That's not my department; someone should be over there." End of story, not attempt to call. Associates always seem to be on break and you're left hunting across an entire store for what you need. In contrast, Home Depot Midtown associates are practically always helpful it's just difficult to get there at times due to traffic. Lowes needs to really step it up!
• YT

  Yannik Thomas

  Apr 10, 2026
  1.0
  Ordered a buy one get one Ego multi head power tool online. Paid extra for next day delivery. They didn’t send the extra attachment (claimed out of stock even though website shows in stock) and didn’t refund any money. Effectively charged me for 2 attachments and only sent me one. I spent 45 minutes on the phone trying to get customer support. They said they can’t help. The only resolution is to drive to the store to return the unit. No mention about the extra fees I paid for the next day delivery. A complete waste of time. Seems Lowe’s doesn’t really care about keeping customers. Last time I’ll shop with them. Shop at Home Depot instead.
• DT

  David Tudor

  Apr 8, 2026
  1.0
  I am writing to express my significant disappointment with my recent online ordering and delivery experience, which unfortunately marks the second time Lowe’s has mishandled a delivery for me. On April 5th, I placed an order for 75 bags of garden soil and 30 bags of black mulch. At the time of purchase, the items were clearly in stock, and I was given an expected delivery date of April 7th, which was later moved to April 9th. On April 8th at approximately 2:43 PM, I received a call from the store informing me that the product I had ordered was no longer available and had “probably sold out over the weekend.” This was both confusing and frustrating, as I placed my order early Sunday when inventory was still available. If this was indeed true, I'm baffled as to why someone did not reach out on Monday to make me aware of this issue. It raises concerns about how Lowe’s manages and allocates inventory for confirmed online orders. I guess they do not fulfill these orders until 24 hours prior to scheduled delivery. I was then told my only options were to cancel the order or have it reassigned to another store. I specifically asked whether my April 9th delivery date could still be honored and was assured that it would be. I was also told that the app would update with the new store fulfilling the order. Neither of these assurances proved to be accurate. After seeing the update, but not the store that picked up the order, I had to proactively contact customer service to determine the status of my order. I was then informed that the College Park location had taken over fulfillment and that the new delivery date would be April 14th—five days later than originally promised. The most frustrating aspects of this experience are the lack of proactive communication, the inaccurate information provided by store staff, and the apparent disconnect between inventory systems and order fulfillment. The customer service agent that supported my cancellation of the order could not view the history of the communications and actions. As a customer, I should not have to chase down basic information about an order that was already confirmed. As a company, I would think that Lowe's might want to track fulfillment data so that when issues arise they have data to inform decision-making. At this point, I am left questioning the reliability of Lowe’s online ordering and delivery services. No explanation of how this situation occurred, or what steps Lowe’s might take to prevent similar issues in the future were offered. The fact that a manager did not take the time to discuss this situation with me is another training issue Lowe's may want to address.
• TL

  Toshibba Lewis

  Apr 1, 2026
  1.0
  I am writing to express my disappointment with a recent experience at the Lowe’s Caroline Street location in Atlanta. I placed an online order early in the day and was told it would be ready within approximately three hours (around 7 PM). My husband stopped by twice to check on the order and even offered to gather the items himself, but instead of assisting him, a customer service representative ignored him and took a phone call. I didn’t receive notification that my order was ready until 9:12 PM, just before closing. I called and arranged to pick it up the next morning. When I arrived and checked in, I waited about 20 minutes before receiving assistance. My order included heavy items (bags of concrete, wooden posts, etc.). The associate pushed the cart to me and said she would call someone to help, but no one came. I ended up loading everything myself. While loading, I discovered that multiple bags of concrete were damaged. I returned inside, and customer service instructed me to go to the lumber area for replacements. There, I experienced further poor service—one employee walked away to avoid helping, and another (Brian) was dismissive and unhelpful. He misrepresented my request when calling the front to confirm what I told him and took an excessive amount of time (about 30 minutes) to retrieve replacement items. This entire experience—from order fulfillment delays to lack of assistance and unprofessional behavior—was extremely disappointing. Based on this experience, I will not be returning to this location. I strongly encourage management to address these service issues and ensure employees are properly trained, responsive, and respectful to customers.

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