Extra Space Storage

Reviews

• MH

  Melissa H.

  2 days ago
  5.0
  Kevin was beyond helpful and patient with our last minute and unique situation. He was willing to work with me to get everything situated within the time constraints we had. I appreciate his assistance and calmness during my "exaggerated" moment. The storage facilities are in great condition and well kept.
• BA

  Britt Allen

  Apr 20, 2026
  5.0
  This is the 2nd time I’ve stored my things at this property and it’s safe and clean. Kevin always take care of me and he’s always attentive.
• NK

  Necole Kane

  Apr 19, 2026
  2.0
  I have a love/hate relationship with Extra Space Storage. Here in Atlanta, their locations are incredibly convenient and easy to access throughout the city. However, one thing to be mindful of is signing up under a promotional rate—because within a year, your monthly fee can easily double or even triple as prices steadily increase. My biggest issue with Extra Space Storage happened just last week. On April 2, I went in to book a unit. Before doing so, I explained to the front desk associate that I had previously rented a unit there for years, which eventually went into foreclosure. At the time, a former employee had actually suggested that instead of sorting through everything myself, I could allow the unit to go to auction. She explained that after the account balance was settled, I could potentially receive any remaining proceeds. Based on that guidance, I followed her advice and let the unit be auctioned off. Fast forward to this month—I shared that background with the associate, and he proceeded to rent me a new unit. That same day, I received multiple confirmation emails, signed agreements, app instructions, and everything indicated that I was all set. However, when I returned on April 17 with movers I had paid over $200 to transfer items from my office into the unit, I was shocked to find that I didn’t have a unit at all. I waited outside for 10–15 minutes, calling and texting the number listed on the door, which indicated someone was on-site but away from the desk. After finally reaching the corporate office, I was told that my reservation had been canceled. The problem? I never received any cancellation notice via email. At that point, I had no choice but to pay the movers to take everything back to my office. The entire situation was a huge inconvenience and completely derailed my morning. Situations like this shouldn’t happen, especially when customers have signed agreements and confirmations in hand. They later said they couldn't rent to me because of the prior foreclosure years ago, and I think, this should have been stated before they gave me the unit, but also, why would their front desk person tell me about the auction and recommend it if it would later put me on a do not rent list. The customer service rep that eventually told me the reason my unit was cancelled, also confirmed what the person told me about the storage auctions was 100% true. I told her I wouldn't have that information personally if someone at their facilities did not tell me that. -_- I hope Extra Space Storage takes steps to improve communication and accountability so others don’t have to go through this.
• MC

  Miguel Campos

  Apr 16, 2026
  5.0
  My experience today was amazing. The lady in the reception help make a smooth and fast transition getting me the best deal. Will totally recommend
• LM

  L.R. Martin

  Apr 14, 2026
  5.0
  Sara was absolutely wonderful and very informative. I love her friendly vibes and willing to share a tour. The facility is absolutely clean and beautiful! Elle Rice

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