Room & Board

Reviews

• JS

  James Smith

  Dec 16, 2025
  2.0
  I previously owned a couch from Room and Board that lasted a while, but my recent experience at this location was mixed. While they offer validated parking and the staff is generally helpful, the selection was limited and it took longer than expected to find what I needed. The showroom experience was okay, but overall it didn’t feel as seamless or convenient as I had hoped.
• II

  Irene

  Nov 29, 2025
  1.0
  Terrible terrible terrible unfortunate experience here. I don’t understand why the corporate lets the showroom managers to run loose with customer service. I understand that there are rules and regulations and I also know that there are exceptions for those rules and regulations for any given company. The manager here is not understanding nor helpful in any way or form and was not sorry about the situation at all. She obviously does not care about future business or clients here. Maybe they are so desperate that they have such terrible sale record here that they need to hold dearly to every single sale. The sales associate who helped us out was great and so sweet—I feel bad that she has to work for bosses like her managers. I’ll never return here.
• MS

  M S

  Aug 20, 2025
  5.0
  Room and Board is the best. I owned a couch from here and it lasted years. Looking for new coaches and I so hope I can find them here again. This location has validated parking and exceptional service from the showroom to any issue you have after purchase. Worth the track to the West Side and maybe a little lunch after too!
• AP

  Abigail A. Sewell, Ph.D.

  Jun 23, 2021
  5.0
  Nice selection
• SR

  S. Rogers

  Dec 31, 2016
  4.0
  I always find unique pieces that compliment our home decor. Great prices.

Frequently Asked Questions About Room & Board