Brand Certified
Lowe's Home Improvement
3.5(2971 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1280 Caroline Street NE, Atlanta, GA
30307, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(404) 658-8650
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/GA-Atlanta/1875
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Atlanta, GA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.5
2,971 reviews
5 stars
1,280
4 stars
564
3 stars
281
2 stars
192
1 star
654
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unresponsive staff.
Delivery Issues
Numerous complaints were made regarding delivery and installation services, with customers experiencing damaged items, lack of communication, and unfulfilled promises.
Store Organization
Customers expressed frustration with the store's organization, including difficulty finding items and long wait times for assistance.
Positive Employee Recognition
Several employees were highlighted for their exceptional service, indicating that there are dedicated staff members who positively impact customer experiences.
- NSNicki Sutherland5 days ago5.0Daryll in the appliance department was very helpful and answered all of my questions
- LWLynn WoodFeb 17, 20265.0Wonderful help from Andrew Kewer. What a wonderful representative of Lowes!!
- DSDavid SanchezFeb 13, 20262.0Lady named Syn is a very rude lady. Asked for some help getting some ram board from the top of the shelf, she immediately says to go ask lumber to get it down in a rude tone. I go to lumber section and ask marcelle who was very nice and said he would get to me after he finished with his current customer. I go back to the paint section to wait on marcelle and she snaps at me again saying “I told you to go to lumber” again in a very rude way. Rolls her eyes a lot and mutters under her breath.
- WMWilliam McDanielFeb 9, 20265.0Visited this store to make a purchase and inquired about an online order from another Lowes store that did not have one of the items that I ordered. The customer service employee looked into my inquiry and requested the assistance of a manager. Once the manager arrived, he worked diligently to resolve my issue. Both he and the customer service employee were courteous and professional. I left the store having a rare great customer service experience and would not hesitate to shop there in future. This Lowes store proved that great customer service still exists.
- AYAnna YoumansJan 24, 20265.0Employee highlight: Debbie in the self-checkout area! She is amazing—kind, gentle, and incredibly helpful. I misplaced my receipt and couldn’t complete the survey to give her a well-deserved 10/10, so I wanted to share my feedback here instead. I’ll definitely be looking for her the next time I’m in
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Atlanta offer?
Lowe's offers a wide range of home improvement products including appliances, tools, paint, flooring, garden equipment, and installation services for items like cabinets, flooring, and HVAC systems.
What are the operating hours for the Atlanta Lowe's Home Improvement store?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, Sundays from 8:00 AM to 8:00 PM, with special holiday hours on days like Christmas and New Year's.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery options for your purchases.
How can I find a product online at Lowe's?
You can search online using keywords, Lowe’s item number, brand, or model number, or browse by department to find items.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online orders, start returns through your order history; for in-store returns, provide proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby locksmith services to Lowe's Home Improvement in Atlanta?
Yes, minuteKEY and Minute Key locksmith services are located nearby and can assist you with key and lock needs during your visit.
Where can I exchange propane tanks near Lowe's Home Improvement?
Blue Rhino Propane Exchange is close by for convenient propane tank exchanges.
What nearby dining options are available near Lowe's Home Improvement in Atlanta?
You can visit Cooking Couture Atlanta, which is both a restaurant and a cooking school, or grab a burger at Five Guys, located nearby the store.
Does Lowe's provide multilingual support for customers?
Lowe’s primarily offers services in English and Spanish, with in-store translation services available for other languages as needed.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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