Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Atlanta, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.6
2,780 reviews
5 stars
1,209
4 stars
546
3 stars
262
2 stars
170
1 star
593
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness while others are criticized for being rude or inattentive.
Delivery Issues
Numerous complaints about poor delivery and installation services, including damaged items and lack of communication.
Store Organization
Customers frequently mention difficulties in finding items and issues with stock availability, leading to frustration.
Checkout Experience
Inconsistent experiences at checkout, with some customers reporting long waits and unhelpful staff.
Positive Staff Interactions
Several reviews highlight specific employees who provided exceptional service, indicating that there are capable staff members despite overall issues.
- A1A 12 days ago1.0There's only 1 person working Pro Department. So frustrating. Wait times are horrible. Past 3 times had to wait 45 to an hr and 30 min to do quick purchases or questions. Ended up canceling orders and went back to Home Depot on Ponce. 1 Associate for Pro Service Arena is a waste of time.
- TTTara Thompson4 days ago2.0Waited in Pickup for 40 minutes with impatient kids in the car with me. Not exaggerating. When they finally came, the associate told me all of the associates were helping with another large pickup. That’s some poor leadership if you ask me!
- JOJosé Vicente Gómez OsorioNov 7, 20254.0Soy un latino q NO hablo inglés perfecto talvez ni lo básico y ustedes srs. LOWE'S NO tienes gente bilingüe y eso no es bueno Sus competidores si lo tienen pero muchas veces ellos... sus productos son más caros ENTIENDEN?
- OROksana RovinskyOct 13, 20252.0Just so annoying, can't find anything without walking a mile, the one thing you can find doesn't have a barcode so i get my hands sliced up searching for it, then there's no just glove display like come on. I have stuff to do and this store is such a chore I always regret coming to this location in between jobs for materials. It just ends up setting me back.
- DMD MalloyOct 7, 20255.0Helpful and friendly customer service. Mr. Billy, probably is the oldest customer service rep working at this Lowe’s and is definitely the go-to man because he also knows more than anybody in the store. It was a joy and a pleasure to meet and be served by him . I would go back to that store when I need something again from Lowe’s, and I happen to be in Atlanta.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Atlanta offer?
Lowe's offers a wide range of home improvement products including appliances, tools, paint, flooring, garden equipment, and installation services for items like cabinets, flooring, and HVAC systems.
What are the operating hours for the Atlanta Lowe's Home Improvement store?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, Sundays from 8:00 AM to 8:00 PM, with special holiday hours on days like Christmas and New Year's.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery options for your purchases.
How can I find a product online at Lowe's?
You can search online using keywords, Lowe’s item number, brand, or model number, or browse by department to find items.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online orders, start returns through your order history; for in-store returns, provide proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby locksmith services to Lowe's Home Improvement in Atlanta?
Yes, minuteKEY and Minute Key locksmith services are located nearby and can assist you with key and lock needs during your visit.
Where can I exchange propane tanks near Lowe's Home Improvement?
Blue Rhino Propane Exchange is close by for convenient propane tank exchanges.
What nearby dining options are available near Lowe's Home Improvement in Atlanta?
You can visit Cooking Couture Atlanta, which is both a restaurant and a cooking school, or grab a burger at Five Guys, located nearby the store.
Does Lowe's provide multilingual support for customers?
Lowe’s primarily offers services in English and Spanish, with in-store translation services available for other languages as needed.