Question 1

How do I rent a unit?

Accepted Answer

We offer three simple ways to rent a unit:

On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!

On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!

With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.

Question 2

How do I set up my online account?

Accepted Answer

From the home page, click the red Register button in the upper right-hand corner:

Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.

Question 3

How do I make a payment?

Accepted Answer

SpareBox offers four ways to make a payment and set your account up for autopay:

On our website: 
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.

At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.

Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.

Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.

Question 4

How do I set up auto pay?

Accepted Answer

You may set up autopay any time you make a payment by phone, website, or kiosk.

Question 5

Can I pay with cash?

Accepted Answer

No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.

Question 6

Why do I need to have insurance coverage for my unit?

Accepted Answer

Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.

Question 7

Where do I send my proof of homeowners or renters insurance?

Accepted Answer

You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.

Question 8

What does contactless mean?

Accepted Answer

SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.

If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.

Question 9

What is the vacate policy?

Accepted Answer

SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.

Question 10

How do I move out?

Accepted Answer

Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.

Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.

After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.

It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.

Question 11

What do I need to store my vehicle?

Accepted Answer

If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.

To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.

Question 12

Is my rate guaranteed for the lifetime of my rental with SpareBox?

Accepted Answer

Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.

Question 13

What does climate-controlled mean?

Accepted Answer

Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.

Question 14

Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)

Accepted Answer

We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.

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