Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Athens, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,721 reviews
5 stars
1,048
4 stars
407
3 stars
130
2 stars
45
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unhelpful.
Product Quality
Several customers reported issues with large appliances, including delivery problems and product malfunctions, leading to dissatisfaction.
Store Cleanliness
Many reviews highlight the store's cleanliness and organization, contributing positively to the shopping experience.
Staff Availability
Customers noted a lack of staff availability at times, making it difficult to get assistance when needed.
Pricing and Selection
Customers appreciate the variety of products and competitive pricing, although some expressed frustration over stock availability.
- LBLinda BlechingerNov 17, 20254.0Loews is pretty good with prices. They don’t always have things in stock and don’t help you locate it at another location. The people that work there don’t seem too happy to be there. I’ve been there about five times and have purchased appliances there. The people who work there don’t go out of their way to assist you. The two younger sales people that helped with appliances were very kind and I really appreciated them. Like I said prices are pretty good. 👍
- APAisha PNov 7, 20251.0I had a quartz counter top installed by Lowes.The-staff in the store was helpful to take my order. But the entire process of installation was stressful and frustrating. They wanted me to disconnect water and stove before they get here and you have to reconnect after they’re done with installation. My Plumber did all that and I was waiting for them to show up and they showed up several hours after the scheduled time. They pulled out the old countertops but did not remove the pieces completely. They left some pieces on the back and made the countertop uneven.I talked to a lady there and she said in order to install countertops evenly I have to pay $200 more or I can install trim by myself but they left a gap bigger than they told me they would and the shims are loose-anybody even children can pull the shims out. Then they pressured me to sign a release saying that I am aware of the gap .I called customer service and they denied my claim saying that they have documents saying that I am aware of the gap.The guy showed me his phone and asked me to sign it. Then he said he cannot complete the installation because he cut the sink incorrectly . Again, the next day they showed up several hours later than they were supposed to at our dinner time and hurried and left a side piece not installed. The gap on the countertop was bigger than they told me and they did not secure the countertop with shims. The gap is too wide. I called customer service and they gave me a work order number and later they said that the claim is denied because I signed the document. Then after I did a google review they left a number for me to call , they transferred back and forth to different numbers , ended up with same response. They say there is nothing they can do after claim is denied. I would not Recommend Lowes and Georgia Granite for countertop installation. You would be better off off with the countertop installers in Elberton Ga. I regret that I bought and installed the countertops through Lowes and Georgia Granite.
- SCShannon CNov 7, 20252.0Lumber still strapped sitting on rack, had to cut straps to get needed wood. Pallet sitting in aisle over a week, while the shelfs empty, had to get product from pallet. Store is either understaffed, poorly managed, or both. Better equipped Lowes 15 minutes down the road. Don't recommend.
- CTCesar ToledoNov 6, 20255.0This review is more for Steve than Lowes. He’s always so helpful and goes the extra mile . The best rep there
- BLBrady LouiseNov 3, 20251.0Had a quartz counter top installed by Lowes.The-staff in the store was helpful to take my order. But the entire process of installation was stressful and frustrating. They wanted me to disconnect water and stove before they get here and you have to reconnect after they’re done with installation. My Plumber did all that and I was waiting for them to show up and they showed up several hours after the scheduled time. They pulled out the old countertops but did not remove the pieces completely. They left some pieces on the back and made the countertop uneven.I talked to a lady there and she said in order to install countertops evenly I have to pay $200 more or I can install trim by myself but they left a gap bigger than they told me they would and the shims are loose-anybody even children can pull the shims out. Then they pressured me to sign a release saying that I am aware of the gap .I called customer service and they denied my claim saying that they have documents saying that I am aware of the gap.The guy showed me his phone and asked me to sign it. Then he said he cannot complete the installation because he cut the sink incorrectly . Again, the next day they showed up several hours later than they were supposed to at our dinner time and hurried and left a side piece not installed. The gap on the countertop was bigger than they told me and they did not secure the countertop with shims. The gap is too wide. I called customer service and they gave me a work order number and later they said that the claim is denied because I signed the document. Then after I did a google review they left a number for me to call , they transferred back and forth to different numbers , ended up with same response. They say there is nothing they can do after claim is denied. I would not Recommend Lowes and Georgia Granite for countertop installation. You would be better off off with the countertop installers in Elberton Ga. I regret that I bought and installed the countertops through Lowes and Georgia Granite.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Athens, GA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Athens, GA?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search online using a keyword, Lowe's item number, brand, or manufacturer's model number, or browse by department on Lowe's website.
How do I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there nearby places I can visit before or after shopping at Lowe's?
Yes, nearby you can visit Satterfield Park for outdoor activities, grab a bite at Whataburger or Krystal, and use services like Minute Key locksmith or Walgreens pharmacy for convenience.
Is there a convenient place to get propane near Lowe's in Athens, GA?
Yes, Blue Rhino Propane Exchange is nearby for propane supply needs.
Can I find storage and moving services close to Lowe's Home Improvement?
Yes, U-Haul Neighborhood Dealer, StorePro Self Storage, and Midgard Self Storage are nearby for your storage and rental needs.
What installation services does Lowe's provide?
Lowe's offers a wide range of installation services including appliances, flooring, blinds, cabinets, countertops, decks, doors, generators, HVAC systems, lighting, roofing, fences, and more.