Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Americus, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
836 reviews
5 stars
441
4 stars
206
3 stars
82
2 stars
26
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness while others are criticized for being unresponsive or uninterested.
Product Availability
Customers appreciate the variety of products available, but some report issues with stock discrepancies and difficulty finding specific items.
Store Experience
The store is generally clean and well-organized, but many customers express frustration over long wait times and difficulty in receiving assistance.
Employee Attitude
While some employees are noted for their friendly demeanor, others are described as rude or unhelpful, leading to a lack of consistent service quality.
Installation Services
Numerous complaints about the installation services, with customers reporting poor communication and unsatisfactory results.
- TCTenera Carey1 day ago1.0I don't know if this is a Lowes corporate issue or a character deficit in the locals who work at/for this location, but I am annoyed. Nobody wants to take responsibility, and forget about asking for proper documentation. They will literally say one thing on the phone and when you get to the store, they dodge you or deny hearing or repeating what was said on the phone in prior conversation. i purchased an appliance from this store and paid to have the item delivered and installed. The technician installed the appliance. The appliance never came on. Corporate calls to advise me to have an electrician come out to assess. I did. TODAY, the electrician discovered that the appliance was connected to bad wiring. I called Lowe's Americus to advise them that their technician has a character flaw, and that I expect to be reimbursed for the delivery and installation plus compensation for the inconvenience - especially since i now have to pay for additional parts and service. This conversation was had with Lowe's locally and corporate on the phone line. Local manager #2 told me to "just come in to Customer Service for a refund." Corporate said they will document the conversation with an approval for reimbursement and compensation. Lowe's supposedly record conversations... but when I got to the store to this evening (after at least 3 calls today) they all looked at me like I was making it all up and never heard of it. Three people claiming to be managers... and no help. One conveniently decided to take a lunch break before my arrival. The other denied the phone conversation. The third says he needs authorization to refund and noone who can authorize the refund will be there until the tomorrow... plus, he said he can't refund because corporate never entered the notes from the earlier conversation... so he does not know who to believe on the matter. Noone can find the name or make contact with the original technician... blaming corporate for sending random people over to work. WHAT is happening?! Did i walk into Lowe's and walk out with an appliance... took it home and installed it myself?! Did i make this all up?! i now have to wait until tomorrow. On tomorrow, no doubt I will have to repeat this story again... and again... and again before a satisfactory resolution is met. Until then, this review stands at a ONE star. Wish I could give it a zero for today's experience.
- ECEddie ClaytonNov 2, 20251.0Customers service is horrible at this location. When need help no one can be found over 30 min. & when found one knows lil to nothing about that department!!! Guest I deal with Home Depot in Cordele in further!!! They make sure I’m well take care time I walk in door
- KSKristi SmithOct 18, 20255.0Tanesha at the Lowe’s in Americus, GA is amazing. She has a wonderful attitude and helpful personality. It is so rare to work with someone who has such a happy demeanor while working with the public. Thank you Tanesha and keep the happy face on. 😊
- TBTrue BlessingsSep 6, 20255.0I love our Lowes in Americus. Just bought a new zero turn. The young man who helped us was knowledgeable and got us done quick. Jabra, when she came out I started smiling instantly. She has helped me with multiple projects in the past and when she came outside today I felt happy to see her. Lowe's has some good people up there.
- KSKay SockolAug 30, 20255.0Thank you to Ms Natasha for securing my lost phone and to Mr Kaleb for hunting it down! I am so grateful for their help and compassion!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the main products available at Lowe's Home Improvement in Americus, GA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, heating & cooling, kitchen necessities, lighting, lumber, paint, patio furniture, plumbing, storage, tools, washers & dryers, and more.
What services does Lowe's in Americus provide?
Lowe's provides installation services such as appliances installation, blinds, cabinets, carpet, countertops, deck, doors, garage doors, HVAC, flooring, roofing, and more. They also offer free delivery, free haul away, easy returns, and installation services.
What are the store hours for Lowe's Home Improvement in Americus?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and some days the store is closed or has reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I find products online at Lowe's?
You can search using keywords, Lowe’s item number, brand, or manufacturer’s model number. You can also browse by department online to find specific items.
What nearby places can customers visit around Lowe's Americus location?
Nearby places include Minute Key locksmith services, Murphy USA gas station, Tidal Wave Auto Spa car wash, Enterprise Rent-A-Car, Sunbelt Ford car dealership, USPS post office, and Stone River Spa among others.
How can nearby locations like Murphy USA and Sunbelt Ford be useful to Lowe's customers?
Customers can refuel or have vehicle services at Murphy USA gas station and shop or repair vehicles at Sunbelt Ford, which are conveniently close to Lowe's for combining errands in one trip.
Are there any nearby services at Lowe's Americus location for vehicle rental and maintenance?
Yes, Enterprise Rent-A-Car offers vehicle rentals nearby, and Mavis Tires & Brakes provides tire services and repairs close to Lowe's, making it convenient for customers needing transportation or vehicle care.
What payment options are accepted at Lowe's Home Improvement in Americus?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payment.
How can I contact Lowe's Home Improvement in Americus?
You can call the main phone number at +1 229-928-8167 or email customercare@lowes.com for customer support.