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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Americus, GA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
844 reviews
5 stars
444
4 stars
207
3 stars
82
2 stars
26
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and employees being unhelpful or unavailable.
Product Availability
Customers experienced issues with product availability, including items being out of stock or not matching online inventory.
Staff Knowledge
Several reviews indicated a lack of product knowledge among staff, leading to frustration for customers seeking assistance.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and positive attitudes.
- THTrent Hamlin1 day ago1.0Worst customer service you will ever find cant even get one employee to help with anything!
- CECraig EvansDec 28, 20255.0Found the stuff i needed. The staff member that I talked to was pleasant and helpful.
- CMCourtney MillerDec 27, 20251.0I had to transfer an online order here after the 2 closest locations to me were out of stock. I live over an hour away and my stores would not have the sheet vinyl flooring type I needed for at least 10 business days maybe more. I was told to order it asap to make sure it’s not sold out wherever I can get it because it’s a popular item. I ordered right then as I was told, and because of Christmas Eve, Christmas, and working the next day I had to wait 3 days to get it, as this location is far from my home. When I got there the sheet roll was hanging limp on a cart and completely bent almost at 90° on each side. The flooring was badly creased and even had a burnt/badly damaged spot on the end. This isn’t even the worst part! When I asked if I could get a new sheet cut, I was told it was my fault for not picking it up when it was placed, that they’re not responsible for damage that occurs from how they keep it AT THEIR STORE! How on God’s green earth am I supposed to know that if I don’t pick it up immediately, then it’s on me if their staff can’t or will not store my items so they’re not damaged????? Lowes policy is 7 days. I was well within that time and for MANAGEMENT to tell me it’s my fault it’s damaged now and I should have just called to make sure they had it and driving OVER an hour when they can’t hold it. And by the way, when I just asked if someone could help roll the 8x12 sheet the 8 ft way (which should have been common sense on the first place) my spouse and I were interrupted multiple times by the staff saying it’s not refundable. I even asked if I could just pay AGAIN for a not damaged sheet and guess what? Surprise, surprise they are sold out, so it wouldn’t have mattered if I tried to just buy it today. I had to have this order sent here because 2 other locations accepted and cancelled and come here and then get treated worse than I have at any home improvement store in my LIFE because they don’t know how to store items and hold the customer accountable for that somehow. I will never ever come to this location and I will make sure any contractors or DIYers know to steer clear if our Local stores are out of something. It’s not worth the runaround and the horrendous treatment. Now I’m stuck with damaged and dirty flooring I had to pay full price for after driving almost 2 hours to get treated horribly.
- CCCharlotte CottonDec 19, 20251.0I purchased a dishwasher online and paid for it through my PayPal account. Paypal deducted it from my ban account and sent the payment to Lowes and Lowes refused it. Twice since then, my bank account has been charged. They are both blaming each other and mean while my bank account is charged twice. Never buying from Lowes again!
- TCTenera CareyNov 23, 20251.0Edited: With much persistence - emails and call transfers - my issue was completely resolved to my satisfaction. I never heard back from anyone on the local level. Original Post: I don't know if this is a Lowes corporate issue or a character deficit in the locals who work at/for this location, but I am annoyed. Nobody wants to take responsibility, and forget about asking for proper documentation. They will literally say one thing on the phone and when you get to the store, they dodge you or deny hearing or repeating what was said on the phone in prior conversation. i purchased an appliance from this store and paid to have the item delivered and installed. The technician installed the appliance. The appliance never came on. Corporate calls to advise me to have an electrician come out to assess. I did. TODAY, the electrician discovered that the appliance was connected to bad wiring. I called Lowe's Americus to advise them that their technician has a character flaw, and that I expect to be reimbursed for the delivery and installation plus compensation for the inconvenience - especially since i now have to pay for additional parts and service. This conversation was had with Lowe's locally and corporate on the phone line. Local manager #2 told me to "just come in to Customer Service for a refund." Corporate said they will document the conversation with an approval for reimbursement and compensation. Lowe's supposedly record conversations... but when I got to the store to this evening (after at least 3 calls today) they all looked at me like I was making it all up and never heard of it. Three people claiming to be managers... and no help. One conveniently decided to take a lunch break before my arrival. The other denied the phone conversation. The third says he needs authorization to refund and noone who can authorize the refund will be there until the tomorrow... plus, he said he can't refund because corporate never entered the notes from the earlier conversation... so he does not know who to believe on the matter. Noone can find the name or make contact with the original technician... blaming corporate for sending random people over to work. WHAT is happening?! Did i walk into Lowe's and walk out with an appliance... took it home and installed it myself?! Did i make this all up?! i now have to wait until tomorrow. On tomorrow, no doubt I will have to repeat this story again... and again... and again before a satisfactory resolution is met. Until then, this review stands at a ONE star. Wish I could give it a zero for today's experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the main products available at Lowe's Home Improvement in Americus, GA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, heating & cooling, kitchen necessities, lighting, lumber, paint, patio furniture, plumbing, storage, tools, washers & dryers, and more.
What services does Lowe's in Americus provide?
Lowe's provides installation services such as appliances installation, blinds, cabinets, carpet, countertops, deck, doors, garage doors, HVAC, flooring, roofing, and more. They also offer free delivery, free haul away, easy returns, and installation services.
What are the store hours for Lowe's Home Improvement in Americus?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and some days the store is closed or has reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I find products online at Lowe's?
You can search using keywords, Lowe’s item number, brand, or manufacturer’s model number. You can also browse by department online to find specific items.
What nearby places can customers visit around Lowe's Americus location?
Nearby places include Minute Key locksmith services, Murphy USA gas station, Tidal Wave Auto Spa car wash, Enterprise Rent-A-Car, Sunbelt Ford car dealership, USPS post office, and Stone River Spa among others.
How can nearby locations like Murphy USA and Sunbelt Ford be useful to Lowe's customers?
Customers can refuel or have vehicle services at Murphy USA gas station and shop or repair vehicles at Sunbelt Ford, which are conveniently close to Lowe's for combining errands in one trip.
Are there any nearby services at Lowe's Americus location for vehicle rental and maintenance?
Yes, Enterprise Rent-A-Car offers vehicle rentals nearby, and Mavis Tires & Brakes provides tire services and repairs close to Lowe's, making it convenient for customers needing transportation or vehicle care.
What payment options are accepted at Lowe's Home Improvement in Americus?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payment.
How can I contact Lowe's Home Improvement in Americus?
You can call the main phone number at +1 229-928-8167 or email customercare@lowes.com for customer support.