Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
5.0
3,774 reviews
5 stars
3,733
4 stars25
3 stars1
2 stars4
1 star11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting Frances and Rasheem for their exceptional service.
Product Knowledge
Many reviews noted the staff's expertise in explaining product features and helping customers find the right mattress or pillow for their needs.
Store Environment
The store was frequently described as clean, well-organized, and welcoming, contributing to a positive shopping experience.
Sales Experience
Most customers appreciated the low-pressure sales approach, feeling comfortable and confident in their purchasing decisions.
Concerns with Order Management
One customer reported a troubling experience regarding order modifications and communication issues with the store manager, raising concerns about transparency and trust.
- JCJoann Chiang1 day ago5.0Had an amazing experience with Riddhi today, my fiancee and I were shopping around for a new mattress and she was so welcoming and informative on each mattress we laid on. We never felt rushed, she took her time explaining everything thoroughly, and was extremely accommodating during our visit. We’re in the middle on which mattress brand to go to, but just from her service today I have a good feeling we’ll be back soon. If you’re on the hunt for a perfect mattress for you, this is a great place to start, and make sure you ask for Riddhi!
- RSRahul Sinha6 days ago5.0Joe was great to work with—knowledgeable, friendly, and never pushy. He made the Tempur-Pedic mattress buying process easy and stress-free. Highly recommend!
- PNPriya Nath6 days ago5.0Joe was fantastic to work with during my Tempur-Pedic mattress purchase. He was extremely knowledgeable, patient, and genuinely focused on helping me find the best mattress for my needs. Joe took the time to explain the differences between models, answered all my questions thoroughly, and never made me feel rushed or pressured. His professionalism and friendly approach made the entire experience easy and stress-free. I highly recommend Joe to anyone looking for exceptional service when shopping for a Tempur-Pedic mattress.
- MMMaria Emma MoschakJan 5, 20265.0Had a great experience at the Tempur-Pedic store at The Avalon. Joey was fantastic. He educated us on all of our options and keep of the all options open. It was a very enjoyable shopping experience!
- SCSuzanne CrimsonDec 20, 20251.0I am writing to formally report an extremely troubling and deeply upsetting experience at the Tempur-Pedic Avalon location—an experience so unethical that I feel compelled to warn other consumers before they consider shopping at this store. While Frances initially provided outstanding service, what happened afterward raises serious red flags about the store’s integrity and the conduct of its store manager. After purchasing a mattress and base totaling over $7,000, I called back the next day to change my adjustable base to a model $1,100 cheaper. Frances assured me she would take care of the modification immediately and provide an updated receipt. I never received a call back or an updated receipt. Instead, I had to follow up. Only then did I receive a text message from the store manager stating that the change was “taken care of” — yet he also claimed I would not see the credit until after delivery, which is highly unusual, suspicious, and inconsistent with how reputable retailers operate. That message was a major red flag to me, and rightfully so. I contacted Tempur-Pedic customer service directly, and both the representative and the Avalon store confirmed the same disturbing truth: NO corrections were made to my order. Nothing had been updated. Despite the store managers assurance, my order remained unchanged. Note: The base can’t be returned after delivery! This left me feeling misled, ignored, and taken advantage of — especially after making a $7,000 purchase in good faith. The behavior from this store, particularly the manager, was not only unprofessional but felt intentionally deceptive. At that point, I lost all trust and chose to cancel the purchase entirely. I refuse to spend that amount of money with a store where honesty is optional and transparency is apparently negotiable. After canceling my order, I was told it would take 7 - 10 business days to receive the credits back to my accounts. This experience was incredibly upsetting and has shaken my confidence in the Tempur-Pedic brand. No customer should ever feel pressured, misled, or manipulated—especially not at this price point. Corporate needs to be aware of what is happening at the Avalon, Alpharetta location. I am requesting an immediate follow-up from corporate headquarters and a formal apology for the distress, inconvenience, and unethical treatment I received. Note: This transaction took place on 11/29/25. As of date, I still have not received the credits back to my accounts.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased here?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames, except for very unusual sizes or those not made for the U.S. market. Ensure your mattress is on a flat, solid surface with adequate support.
How will my new mattress be delivered?
Most Tempur-Pedic mattresses arrive with free White Glove delivery, including setup and removal of packaging. The TEMPUR-Cloud model ships compressed via UPS for self-setup and does not include White Glove service or old mattress removal.
What distinguishes the Medium Hybrid mattress from the Medium feel?
Medium Hybrid mattresses include a coil system combined with TEMPUR® material for added bounce and softness, offering a slightly softer feel than the classic Medium mattresses, which are made entirely of TEMPUR® materials.
Do you offer mattress customization for non-traditional spaces like RVs or boats?
Yes, custom Tempur-Pedic mattresses can be ordered for RVs, boats, planes, or other unique sizes through our authorized customizing partner. Please have your custom dimensions ready when ordering.
Can I purchase replacement covers for my Tempur-Pedic mattress?
Replacement covers are available for mattresses with removable covers. Order current models online or consult in-store Sleep Guides for older mattress covers.
What are the store hours for the Tempur-Pedic Flagship Store in Alpharetta?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment methods are accepted at this location?
We accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
What nearby places can I visit before or after shopping at the Tempur-Pedic Flagship Store?
You can explore the Avalon shopping center nearby, which includes restaurants like Oak Steakhouse, True Food Kitchen, and Superica, as well as shops like Crate and Barrel and Whole Foods Market.
Are there nearby places for relaxation or pampering around the store?
Yes, Parisian Nail Salon at Avalon and Lux Nail Lounge At Avalon offer nail and spa services close to the Tempur-Pedic store, perfect for a relaxing break.
Are there convenient nearby coffee shops where I can grab a drink?
Caffe Gio and WFM Coffee Bar are nearby coffee shops where you can enjoy a coffee before or after your visit to the store.