Brand Certified
Lowe's Home Improvement
4.0(1399 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
10580 Duke Drive, Alpharetta, GA
30004, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(678) 461-0171
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/GA-Alpharetta/0615
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Alpharetta, GA, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,399 reviews
5 stars
772
4 stars
258
3 stars
108
2 stars
57
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Delivery Issues
Numerous complaints about delivery problems, including delays, damaged items, and poor communication regarding orders.
Store Navigation
Customers frequently mentioned difficulty in finding help and navigating the store, with some reporting long wait times for assistance.
Product Availability
Several reviews highlighted issues with stock levels and product availability, leading to frustration among customers.
Cleanliness and Organization
The store was generally noted as clean and organized, with a good selection of products.
- PLPablo Lopez5 days ago5.0Summers and Alayah provided exemplary customer service for me tonight (2/26). I came in looking to warranty a Craftsman torque wrench and they helped make the process smooth and easy. I appreciate their dedication to providing top tier customer service. I will be back soon!
- ASAimee SFeb 14, 20261.0Do not shop at the Duke drive Alpharetta location! The employees are rude and completely lie about what is happening with a delivery order. Was told by an employee my order was out for delivery at 1:30pm. At nearly 5, I called to see why my order had still not arrived after waiting around all day. Was told he would call the delivery company and call me back. Waited 20 min no call back. I called again asked for that specific employee and was told he was “on break”. Spoke to another employee just to be told they stop delivering at 3 and my order was NEVER EVEN OUT FOR DELIVERY! This was the 3rd time this store did not delivery as promised and a service I paid for. Spoke to a “manager” who had absolutely no interest in helping me. Just kept telling me she didn’t know what was happening up front. You would think a manager would know what’s happening I. Her store. Why would it have been so difficult for someone to call and notify me my order was not coming vs me waiting around all day for nothing! After all that I told them to cancel the order and had to call 2 more times, since they tried to rip me off by not refunding all my money. Have already put in a complaint with corporate. Buyers be warned, don’t order delivery from this store. They won’t send it and steal your money.
- TQTerry QFeb 10, 20261.0They posted,an item was some broken, missing parts but couldn't sell to me with that price because it was a store mistake. Unacceptable store behavior. Bad customer service relationships. Feb 10, 2026
- EPEasy Peasy!Feb 10, 20264.0Hard to find help sometimes in the store but they always seem to have what their competitors lack.
- SMSreemoy MohanJan 30, 20265.0I would like to appreciate the Lowe’s associate at Alpharetta, in Georgia. The gentleman’s name is Mr. Ernie. He is very experienced, professional and kind. He went out of his way to help me. He is also a very honest person and I think Lowe’s has employed a genuinely great associate. Although his manager was not very cooperative and wanted us to carry the stuff ourselves which weighed 300 lbs. We are not Olympic level weightlifters !!! Ernie being a true gentleman arrange a power lift to help unload the item. Thanks again Ernie for the help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Alpharetta, GA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage items.
What are the store hours for Lowe's Home Improvement in Alpharetta?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online. For in-store returns, provide proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement in Alpharetta?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, windows, roofing, HVAC, and more.
What nearby places can I visit around Lowe's Home Improvement in Alpharetta?
Nearby places include Blue Rhino Propane Exchange, minuteKEY locksmith, Sunbelt Rentals, Cox Auto Trader, Quick Lane automotive services, and Foe Killer Creek park.
How can nearby locksmiths like minuteKEY and Minute Key assist customers visiting Lowe's?
Customers can conveniently access key and locksmith services nearby at minuteKEY and Minute Key, making it easier to handle lock or key needs during their Lowe's trip.
What dining options are available near Lowe's Home Improvement in Alpharetta?
Nearby dining options include Waffle House, Lenny's Subs sandwich shop, and Joe's New York Pizzeria, great for grabbing a meal before or after shopping at Lowe's.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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