Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Alpharetta, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,258 reviews
5 stars
696
4 stars
247
3 stars
93
2 stars
50
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and unhelpful interactions, though some employees received praise for their helpfulness.
Product Availability
Customers frequently mentioned issues with product availability and stock levels, leading to frustration when items were not found or orders were canceled.
Return Policy
The return policy was criticized for being unclear and restrictive, with several customers expressing dissatisfaction over the lack of transparency regarding return timelines.
Store Navigation
Customers found the store layout confusing and difficult to navigate, often leading to long waits for assistance.
Positive Experiences
Despite the negative feedback, there were several positive reviews highlighting exceptional service from specific employees who went above and beyond to assist customers.
- ABAmbar BelloNov 13, 20255.0Samantha is a national treasure disguised as a Lowe’s associate. I walked in expecting a confusing, “why is home improvement like this?” kind of trip, and she turned it into a surprisingly hilarious and stress-free experience. She solved my issue faster than I make decisions about paint colors and explained everything in a way even my chaotic brain could follow. I left with what I needed and a good mood. Lowe’s — protect Samantha at all costs!
- KKKatie KeaneNov 6, 20255.0Mitul in hardware took his time to help us find a part we needed! It took a while and he was so kind. Everyone was very nice here. 😊 Thank you again, Mitul!
- SUSteven UrriagaOct 15, 20251.0Tried to return an item that I had bought near my house and they told me I couldn't returned items from other stores manager was really rude didn't even try to find out what was going on Just trying to look busy
- LCLaurel G. C.Oct 8, 20251.0SHOP AT YOUR OWN RISK - Under ZERO circumstances should you ever visit this location or attempt to do an online order for pick-up. A fraudster falsely picked up our online order, and despite having clear video evidence and employee first-party testimony that I was not the person who picked up my order, the management team is refusing to acknowledge the theft or make the situation right. They do NOT check photo ID at pick-up or scan order codes despite this being their company policy. The lack of customer service and racial profiling is disgusting, and we will be promptly disputing the charges with our credit card company. Highly disappointing from a company we know has a significantly better reputation than how we were so abhorrently treated at this particular location.
- AJAna JiménezSep 28, 20251.0I had a very unpleasant experience at this Lowe’s. A customer left her two dogs off-leash, and they ran toward an employee who happened to be standing next to my young daughter. My daughter was terrified to see the dogs running so close to her. Instead of asking the customer to keep her dogs on a leash, the employee told us that the dogs were “friendly” and that there was no reason to be scared, as if it was our fault for being concerned. Rules should be enforced consistently, regardless of whether the dogs are “friendly” or not—especially in a public store where all kinds of people shop. Safety and consideration for all customers, including children, should be a priority.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Alpharetta, GA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage items.
What are the store hours for Lowe's Home Improvement in Alpharetta?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online. For in-store returns, provide proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement in Alpharetta?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, windows, roofing, HVAC, and more.
What nearby places can I visit around Lowe's Home Improvement in Alpharetta?
Nearby places include Blue Rhino Propane Exchange, minuteKEY locksmith, Sunbelt Rentals, Cox Auto Trader, Quick Lane automotive services, and Foe Killer Creek park.
How can nearby locksmiths like minuteKEY and Minute Key assist customers visiting Lowe's?
Customers can conveniently access key and locksmith services nearby at minuteKEY and Minute Key, making it easier to handle lock or key needs during their Lowe's trip.
What dining options are available near Lowe's Home Improvement in Alpharetta?
Nearby dining options include Waffle House, Lenny's Subs sandwich shop, and Joe's New York Pizzeria, great for grabbing a meal before or after shopping at Lowe's.