Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Alpharetta, GA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,087 reviews
5 stars
593
4 stars
207
3 stars
78
2 stars
43
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Customers appreciated the vast selection of products, particularly in the moving and gardening departments, but reported issues with stock discrepancies and misleading advertising.
Checkout Experience
Several reviews highlighted long wait times at checkout and a lack of staff assistance, leading to frustration among customers.
Delivery Issues
Numerous complaints about delivery services, including miscommunication and failure to deliver items as promised, causing significant customer dissatisfaction.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
- RDRandy DuncanOct 31, 20255.0Great and thoughtful service from Lee and Mark in paint. Mark really took time to work with us. Explained how the paint was mixed. Thank you very much.
- AAAngel AyalaOct 27, 20251.0There's many people but everyone tells you to look for someone else calls then doesn't help was in a aisle for an hour and all these people couldn't help out, there's only these 2 there in the picture but are several others behind that guy on the righthand side of the picture
- DMdavid montanaroOct 18, 20255.0Picked three different colors bought 7 gallons of paint Lee was professional and had one hell of a good attitude! Keep up the good work!
- PDPeter DahmOct 13, 20251.0My project was a nightmare from the beginning. Went into the store and asked about several doors and was told someone would come to my house and discuss my needs. Was told they would call within 48 hours. After 3 days I called them. They had no record of me. Told I had to go back to the store and request an appointment. Went to the store and decided to talk to Dave a manager on duty. He said doors were handled by another group and he called a friend of his who helped get me the appointment- Thank you Dave. Unfortunately that was the best thing that happened during my experience. The salesman came out on July 12, 8 days after my request. We decided on 4 doors. 3 stock and one special order. Was told I could expect installation in 6 to 8 weeks. And that I would now deal with Lowe’s installation instead of the sales person. Their contractor had to come out and measure for the doors. Which they did. However, they didn’t submit measurements correctly and when I checked with Lowe’s installation they said they didn’t have the measurements and they’d have to get someone out for remeasure. Lowe’s was quick to get me to sign the contract and to pay them the full amount $7,000+, but 5 weeks later was still waiting for measurements to be input into the system. After multiple attempts to get this fixed I was told they finally got everything input into the computer. This was in late August almost 2 months after walking into the store. They said they would move me to the front of the line due the trouble I had. The doors were installed on September 29th 3 months after I walked into the store. And remember only one door was special order and 3 were in stock. Every step of the way I was told that they, Lowe’s worked in Silos. Clerk at store said I need to see sales guy, sales guy after sale said I needed to deal with Lowe’s installation, Lowe’s installation said I had to work with their contractor. Bottom line there was never one person to handle the problem which put it on me to try and get things done. End of the day I should have gone with Home Depot.
- DWDeborah WeaverOct 11, 20255.0Every time we have been here. We have had a great customer service experience. The last time we had been to a competitor and no one acknowledged us, as soon as we entered, Lowe's we were greeted by customer service
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Alpharetta, GA?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing, outdoor equipment, and more.
What are the operating hours of the Alpharetta Lowe's store?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on designated dates.
Does Lowe's Alpharetta offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Alpharetta accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are there any nearby places to grab a meal before or after shopping at Lowe's?
Yes, nearby dining options include IHOP for breakfast and brunch, Almost Famous Chicken, Craft Burger, Kickshaw, and Fuel Coffee Roasters for a variety of meals and coffee.
Where can I get my keys made or locksmith services near Lowe's Alpharetta?
Minute Key and minuteKEY locksmith services are conveniently located nearby for any key or locksmith needs.
If I need propane for my grill from Lowe's, where can I exchange or refill it nearby?
Blue Rhino Propane Exchange is located nearby for convenient propane exchanges and refills for your grill.
What services does Lowe's Alpharetta provide beyond selling products?
Lowe's offers various installation services, including appliances, flooring, decks, cabinets, HVAC, and more, as well as free delivery, free haul away, easy returns, and gift cards.