Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
885 reviews
5 stars
865
4 stars4
3 stars1
2 stars0
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their knowledge, patience, and helpfulness during the purchasing process.
Product Knowledge
Reviewers highlighted the staff's expertise in explaining product features and helping customers find the right mattress or pillow for their needs.
Shopping Experience
Many customers reported a pleasant and stress-free shopping experience, with no pressure to buy and ample opportunity to test products.
Quality of Products
Customers expressed satisfaction with the quality of Tempur-Pedic products, particularly mattresses and pillows, noting improvements in sleep quality.
Delivery Issues
Some customers reported problems with delivery and order accuracy, indicating a need for improvement in this area.
- DVDominic Virginio2 days ago5.0Super friendly staff. Steve was awesome to discuss the options that best suited me. Very slow and clear on explanations. I appreciated his patience with allowing me to feel and try the mattresses
- KHKevin Heimbach3 days ago5.0Easiest Purchase Of My Entire Life. Ludson Was Amazing And Answered All My Questions And Made The Experience Fun.
- SYSebastian Yepes4 days ago5.0Andrew, was very helpful with our purchase process. He was very knowledgeable and helped us make the right decision.
- LBLaura Burke5 days ago1.0Salesperson didn’t seem interested in showing and explain the air cool mattress that my wife has been interested in for some time now. It was the whole point of visiting this location. We are looking to switch to a split king and this was what she was most interested in for her side being she is a very hot bodied person. I don’t believe the sales person even mentioned his name. I think he prejudged us as we walked through the door. He did not provide much information to the questions asked or ask any questions to help us make a decision. I would not recommend this location.
- SNScott NeilsJan 1, 20265.0We were presently surprised at the technical expertise and the great customer service that Ladson Oduro provided for us on our recent Tempur-pedic purchase. I highly recommend him if you are interested in getting some of the best sleep ever.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress?
Yes, Tempur-Pedic mattresses fit most standard size bed frames. Ensure your frame is flat and has adequate center support. Using non-standard bases may void the warranty.
How is my new Tempur-Pedic mattress delivered?
Most mattresses arrive with free White Glove delivery, where the plastic covering is removed during setup. The TEMPUR-Cloud mattress ships compressed for self-setup and does not include White Glove service.
What makes Medium Hybrid mattresses different from Medium feel mattresses?
Medium Hybrid mattresses combine Tempur-Pedic's TEMPUR® Material with a coil system, providing pressure relief and a more responsive, bouncy feel compared to non-hybrid Medium mattresses which are all foam.
Does the Tempur-Pedic Flagship Store offer mattress customization for RVs or boats?
Yes, customization is available for non-traditional mattress sizes via an authorized partner. Call 888-811-5053 to speak with a Sleep Expert.
Are replacement mattress covers available for all Tempur-Pedic models?
Replacement covers are available for mattresses with removable covers. Covers for current models can be ordered online, and Sleep Guides in-store can assist with older models.
What are the store hours for the Tempur-Pedic Flagship Store in Winter Park, FL?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options are accepted at the Tempur-Pedic Flagship Store?
The store accepts American Express, Apple Pay, cash, check, Diners Club, Discover, financing options, Mastercard, and Visa.
Can I pick up my mattress in-store or have it delivered?
Yes, the store offers both in-store pickup and delivery services.
Are there real estate agents near the Tempur-Pedic Flagship Store who can assist with home buying?
Yes, several real estate agents like Elizabeth Homes, Realtor Karen Dicembre, and Ingrid Livingston-Realtor are nearby and can assist customers who are looking for new homes.
How can nearby financial services like Merrill Lynch assist customers visiting the Tempur-Pedic Flagship Store?
Merrill Lynch nearby can provide financial advising and investing services, helpful for customers planning budgets or financing large purchases like mattresses or home furnishings.
What nearby services can help with home repairs after purchasing a new mattress?
Winter Park AC Repair & Plumbing, located near the store, offers HVAC, plumbing, and appliance repair services to assist with any home maintenance needs.