Furniture Direct

Reviews

• DD

  Dania Diaz

  2 days ago
  5.0
  I had a fantastic experience at furniture Direct! From the moment I walked in, was incredibly knowledgeable and helped us find the perfect sofas without any pressure. Our furniture was delivered on time by a very professional, careful, and friendly team. The quality is top-notch, and it fits perfectly in our living room. Highly recommend!
• CB

  Claudea Belcher

  3 days ago
  3.0
  Furniture is okay and cheap, you get what you pay for. However, delivery service is not great. Boxes came ripped with pieces missing, late delivery, and not everything on one truck. Had multiple deliveries with missing items. Wasted a lot of my time and many phone calls with promises to deliver, but they don't commit. Or contact you to let you know they are not coming. This has been a big hassle! I am determined to get what I paid for or a refund. Very disappointed with the delivery service! Beware.
• MD

  Maria Dussuau

  Feb 28, 2026
  5.0
  Our sales associate Pierre greeted us with kindness. We were almost out the door when he invited us back to take a Quick Look at what they offer. We ended up leaving with (3) Brand new mattresses and a brand new bedroom set for our home. Thank you Pierre and Alissa for your superb customer service!
• WG

  Wesley Goldberg

  Feb 23, 2026
  1.0
  This was a horrible experience to deal with these folks, & it gives me pits in my stomach every time I think of how they screwed me. My wife & I purchased near an entire house of furniture for over $17,000 for a short term rental property that we just purchased & had to get the hole furnished by a deadline of 10 days before we left town. The primary bedroom night tables we had ordered happened to be on back order and couldn’t be delivered by our very clear deadline. They promised me a store credit for $600 if I ordered different knight tables that they had in stock, which I was forced to do as my hands were tied on timing. They never honored their store credit and kept our money. Total snakes to work with & not honorable at all. It still leaves a bad taste every time I drive by this store. Buyer beware.
• AA

  Androw

  Feb 21, 2026
  1.0
  Avoid this place. Don’t trust their rating. They coerce their customers to give them 5 stars for a pathetic discount. This was one of the worst purchasing experiences I’ve ever had. I paid for a specific sofa and loveseat model. What I received was a broken loveseat, then a second broken replacement loveseat, and a sofa that was not even the model I selected or paid for. Two defective deliveries. Incorrect merchandise. Refund refused. I resorted to disputing the charge with my card company. I also filed a complaint with the Florida Department of Agriculture & Consumer Services. The State contacted the business directly. They chose not to respond. After reviewing other customer experiences, I found similar reports involving defective furniture and difficulty obtaining refunds. This is how issues are handled after payment is made. Consider that carefully before purchasing.

Frequently Asked Questions About Furniture Direct