Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Location
Hours
Reviews
4.2
36 reviews
5 stars
25
4 stars
2
3 stars
3
2 stars
2
1 star
4
- MSMarcus SchultDec 4, 20255.0Working with Enzo Melchionna has been a true asset to my interior design projects. He is extremely knowledgeable about the various manufacturers, product lines, and collections, and always provides thoughtful recommendations based on project needs. Enzo is professional, prepared, and incredibly helpful when presenting materials to clients in the showroom — he makes the process smooth, efficient, and enjoyable. He truly makes the work of an interior designer easier. Highly recommend!
- ZCZach ChiversNov 12, 20251.0As a builder and purchasing a laundry list of items over the years, I had an issue with a plumbing fixture that was purchased a year ago. When calling Ferguson to obtain help, service, or a repair, no one was available to pick up the phone. No call back after 24 hours. When I proceeded to call them the next day, it took 3 different call attempts to finally get connected to a person that could "help." Said that orders that are past 1 year are not in their system and can't help. When I offered to forward them the invoice to their email, he said I had to drive down and hand deliver it to them. When asking why I can't just email it, since it will eat up over an hour of my day driving to them, the salesperson said, "one second, let me ask" and hung up the phone on me. I called back, the 4th time, and couldn't transfer me to a manager and someone just told me to call the products brand directly for assistance.
- RFRoberto FerreiraAug 11, 20255.0Cool place, we were having our pool built by Hang 10 Pools and they had us go get inspiration for materials. The staff helped us with our outdoor kitchen design.
- AMAngel MartinezMar 8, 20235.0Excellent place to find the right thing for home kitchen, bathrooms and laundry
- LSLauren SperoApr 20, 20221.0A contractor we’re working with recomemded this company. He called before we came and we called as well. We asked for marci and asked for her to call us back. She didn’t, so we went to this location. Most of our interaction came from the passive and unhelpful front desk receptionist. We asked for Marci and we’re told “marci is very busy”, but the receptionist said she sent Marci a “teams message”. 10 minutes later we followed up with her and asked if Marci was there. She said yea.. she we asked if she could get her. The receptionist got up from her desk and walked somewhere but she never came back to us to give us an update. After 15/20 minutes of being there, walking aimlessly, we went back to the receptionist who said in more or less words there was nothing she could do. She didn’t help us problem solve or offer another solution. In her passive aggressive tone, as we left, she snipped “have a good day” (wasn’t a genuine goodbye, it was snarky). ETA: this was their palm beach location. Pros of this place: good selection and show room Con: lackluster customer service
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What kind of products does Ferguson Home offer?
Ferguson Home offers a wide selection of bath, kitchen, lighting, and appliance products from renowned brands, suitable for new homes or renovations.
What are the store hours for Ferguson Home in West Palm Beach?
The showroom is open Monday to Friday from 9 AM to 5 PM, Saturday from 10 AM to 3 PM, and closed on Sundays and certain holidays.
How long do I have to return an item purchased from Ferguson Home?
You can initiate a return for most items within 90 days of receipt for a refund, excluding shipping costs.
Are there any restocking fees for returns at Ferguson Home?
No, Ferguson Home does not charge any restocking fees on returned items.
How do I set up a return with Ferguson Home?
You can set up a return online by signing into your Fergusonhome.com account or creating one if you placed a guest order, then follow the prompts under "Set up a Return."
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, check, major credit cards (Visa, MasterCard, Discover, American Express), PayPal, and wire transfers.
Is Ferguson Home located near any other Ferguson plumbing or kitchen supply stores?
Yes, Ferguson Home is near Ferguson Plumbing Supply and Ferguson Bath, Kitchen & Lighting Gallery, providing customers with additional options for plumbing and kitchen products nearby.
Can I find professional home cleaning or junk removal services near Ferguson Home?
Yes, Junk Boss Junk Removal and Southern Maintenance High Rise Services are nearby for junk removal and window washing services respectively, which can assist with your home projects.
Are there dining options close to Ferguson Home for a meal during my visit?
Yes, Hurricane Grill & Wings Franchising and Hurricane Amt LLC are nearby restaurants where you can enjoy a meal before or after visiting Ferguson Home.
What is the best way to contact Ferguson Home for assistance with returns or orders?
You can contact Ferguson Home customer service by calling (800) 375-3403 for general products, or specific numbers for appliance or flooring and tile teams as listed on their website.