POOLfection USA LLC

Reviews

• SO

  Siobhan Oshea

  3 days ago
  5.0
  Our technician was amazing
• SM

  Stacey Marie

  Apr 22, 2026
  1.0
  Long, sorry. Started service in September. We have a salt water pool, and in the beginning, for the first month we were smelling strong chlorine odors coming from the pool. We had guests complaining that their eyes were burning, and we would get out of the pool smelling like chemicals for days. I complained to them, to where they gaslit me saying that they’ve never heard of such a thing and that they weren’t putting chlorine into our pool. But we had several people on different occasions say that the water was irritating their skin and eyes. Long story short, two months later, the situation improved. Now since they started, they would come on Wednesdays. I’ve asked them since the beginning to change our service day because my husbands only day off from work is Wednesday and we would like to enjoy the pool without being bothered for cleaning. The receptionist kept telling me they would review the service route and let us know. This has been going on since September, where we have been putting the request in for a service change pretty much monthly, with no result. Now with summer coming up, I tell the receptionist, I need to change our service date or we can just cancel. She tells me once again, like every time I call, we will review and let you know. I told her no, I’m tired of hearing that. So then she tells me I can pay $35 a month extra for a specific service day. I don’t want a specific day, I just don’t want them here on Wednesdays. She tells me a supervisor will call me to discuss. Eventually, days later I get an email from Jason… not a phone call but fine. I respond promptly to his email, and then no response. So finally I call again and say I just want to cancel my service. Receptionist tells me she will put in my request to a manager. I am not asking for approval, I am canceling. A few days after I get an email saying my service has been cancelled. Finally. Now today I get another invoice from them, so I call again and the receptionist tells me it’s for a specific service. Now I haven’t looked at the portal to see if this service was done, but it wasn’t shown in the email that I received. Once again she tells me someone will reach out to me. I am just so tired of this company. The receptionist doesn’t take care of anything, the higher ups never call back. One of the employees broke my gate latch a couple of weeks ago, which I found out shortly after because I heard the gate slamming open and shut. I didn’t complain about it because I just wanted to be done with this company, I wasn’t even planning on writing a review But after my phone call with the receptionist today, I’ve just had enough. nothing but headaches. In response to YOU, especially to address this chlorine issue because you guys want to continue to gaslight me about it. The first service of my pool was by Don on September 10th, now that was supposed to be a consultation however we were having a party that weekend and he decided to do us a favor and clean the pool then, and in doing so, he shocked it by dumping chlorine directly into the pool. He then left me the jug of chlorine and told me to put more directly into the pool the day before the party, which I didn’t because the water already smelt strongly of chemicals. I actually still have this jug of chlorine that he gave me, if you’d like it back. And at that party, was the first time we heard complaints from guests. The 2nd time you guys serviced our pool was September 17. So I’m not sure why you’re saying the 24th. And unfortunately all of these conversations were done via phone with don so I don’t have a whole lot of proof other than text messages stating when you were arriving to service the pool, which I will attach. Now I understand other people on our route might have made requests to change their day that will come before us, however we’ve been asking for 6 months with a response of “we will keep you updated” instead of just being straight forward with us. We could’ve found another company within that time. Now I don’t have any more room to defend myself. So this is it. Thanks.
• JT

  Jan Travia

  Apr 7, 2026
  1.0
  THESE PEOPLE SENT A TEXT AND AN EMAIL EVERY OTHER DAY LIKE CLOCKWORK FOR MONTHS ON END. I EMAIL AND MSG THEM ABOUT THEIR SERVICE AND POTENTIALLY HIRING THEM AND I GET ZERO RESPONSE. What a joke. Not only did they not reply, but their automatic emails and texts kept coming after I contacted them! Good way to get business.
• PM

  Pauline micklos

  Mar 22, 2026
  5.0
  Excellent service my pool is always crystal clear. Very reliable. Attention to detail in keeping my pool and equipment in top running condition. I would highly recommend them for all your pool needs.
• AT

  Ann Thompson

  Mar 18, 2026
  5.0
  From day one I have always received great service! My pool is always sparkling clean! Brandon is honest and reliable! I would highly recommend them for all your pool needs!

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