Service Quality
Customers frequently praised the professionalism, knowledge, and efficiency of technicians, particularly Troy, who received numerous commendations for his work.
Customer Support
The office staff, including individuals like Theresa and Josh, were noted for their helpfulness and responsiveness, contributing to a positive customer experience.
Mixed Cleaning Performance
While many customers were satisfied with the pool cleaning services, some expressed dissatisfaction with the thoroughness and consistency of the cleaning provided.
Product Issues
There were complaints regarding product quality and warranty issues, particularly related to rusting pool railings and inadequate follow-up on repairs.