Business Details
About
Pool Cleaning ServiceSwimming Pool Repair ServicePool Troopers
Pool Troopers is a full-service pool maintenance company for pool owners who are tired of doing the work themselves. We've got your back and are committed to giving you and your family backyard freedom. We offer pool cleaning, pool chemical, and repair service.
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.6
920 reviews
5 stars
803
4 stars
22
3 stars2
2 stars6
1 star
87
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some technicians providing excellent care while others were criticized for poor cleaning and communication.
Communication
There were mixed reviews on communication; some customers appreciated timely updates, while others experienced delays and lack of follow-up.
Customer Satisfaction
Many customers expressed dissatisfaction with the service, citing issues like pools turning green and inadequate responses to complaints.
Technician Performance
Several technicians received praise for their professionalism and thoroughness, but high turnover and inconsistency in service were noted as concerns.
- MDMichael DeWittDec 19, 20255.0Thanks for the continued pool service!
- DBDayna BarkleyDec 16, 20252.0Their favorite phrase is "this is not typical" "this is not standard" for the experiences we've had with this company. Issues began in June -July 2025 when pool went green in spite of paying this company for weekly maintenance. They claimed they had an issue with a technician and a new office was taking over the route. It took 3-4 weeks to address the issue - going from cloudy back to green to cloudy again. In the meantime, the technician set the pump to run continuously for several days to help address the issues. The pool finally got cleaned up mid July, but in October I contacted TECO because in spite of putting in a new AC unit, a new sliding glass door and a new clothes dryer, my power bill was still very high. The auditor came out on 10/31/25. Earlier that day, the Pool Trooper supervisor, Danny, had been by to change the O ring on the pump (I saw him and spoke with him as I work from home). When the TECO auditor and I went to observe the pool pump, we noticed the pump leaking profusely. I called Danny, who advised me to turn it off over the weekend and he would address it the following Monday 11/3/2025. When he came back out, I asked him about the pool pump timer, which he checked and confirmed was still running 24 hours a day. He adjusted it down to run 6-7 hours per day. I decided to cancel the service after that, considering between the pool going green, the pump running continuously for several months, and the o-ring pump leak, the company practices cost me much more than what I was paying them to maintain my pool monthly. Kyle, the regional manager, offered me 2 free months when we spoke about these issues on 11/24/2025 but I declined, afraid I would only continue to have to babysit them. In spite of canceling the service, they took me off their route but withdrew my monthly payment for December, and although I''ve made 3 requests for a refund, I am still waiting. I also asked for compensation, having provided them proof of the increased consumption, but in spite of what Danny said when he stood in front of me and looked at the pool pump, both he and Kyle changed their stories during our later conversations, stating there's no way my pump will run constantly for over 24 hours and it reverts to the standard timer after one day. After I retraced the steps with him in detail and reminded him that we were fighting the algae for weeks, he acknowledged that he deals with hundreds of pools in a month may have recalled incorrectly. Kyle, the regional manager, who has never been to my home stated very confidently over the phone what Danny had done, and why they were not responsible for the increased electric bills. In any case, I am done. If you dont want to babysit your pool company, don't hire Pool Troopers.
- MJMary JonesNov 29, 20255.0Danny is very professional and works hard
- CBChris BurdgeNov 22, 20251.0I am very disappointed in the service I’ve received. I recently had my pool re-marcited, and Pool Troopers agreed to brush the pool three days a week. I was told on Thursday that another technician would be coming out to brush and balance the pool. No one showed up on Friday. I called at 2:00 p.m. and was told someone was on the way. I called again at 4:45 p.m., right before closing, only to be told that no one would be coming after all. This level of service is unacceptable, and I am extremely disappointed with Pool Troopers.
- BBBrad BurnhamNov 21, 20255.0Fast and efficient . Thanks James!
Frequently Asked Questions About Pool Troopers
What is included in your Full Service Cleaning?
Our Full Cleaning Service includes testing and balancing the chemicals, monitoring the equipment, brushing the walls, steps, and benches, emptying the pump basket, cleaning the skimmer, cleaning the filter as needed, netting the surface, brushing the tile, and vacuuming as needed.
My electric bill for my pool is very high. Can you do anything to help me lower my bill?
Absolutely! Old technology inertia-driven pool motors are usually the second biggest energy users at your home. We offer energy-efficient variable speed replacement motors that meet the Pool Energy Law and most importantly save you money.
The weather is beautiful by my pool is too cold. What's the best way to heat my pool and/or spa?
Great question! Heat Pumps are great to heat your pool, and Gas Heaters work great for spas.
I need my pool repaired. Does Pool Troopers do that?
YES! Our Mechanics are the best in the industry, and our two lead Mechanics have each been with us for over 25 years! You get all that experience, a professional pool mechanic, and a well-stocked truck- providing an over 80% first trip repair rate. To learn more about our repair services, please visit our website!
Will my swimming pool & spa be cleaned & serviced on the same day each week?
Yes, we schedule our technicians on a consistent basis to maintain your swimming pool. Exceptions occur during holiday weeks or severe weather, but we will always communicate schedule changes whenever possible.
May I change the day of the week my swimming pool is cleaned or change the technician if I wish?
Pool Troopers does our very best to accommodate different scheduling issues as they arise. We service neighborhoods based on geographical zones per day. If a conflict arises, please call our Customer Service Team.
What services are included in Pool Troopers' Full Service Cleaning?
The Full Service Cleaning includes chemical testing and balancing, equipment monitoring, brushing walls, steps and benches, cleaning pump basket and skimmer, filter cleaning as needed, surface netting, tile brushing, and vacuuming as necessary.
Can Pool Troopers help lower my pool's electric bill?
Yes, they offer energy-efficient variable speed replacement motors compliant with Pool Energy Law that can help save money on electricity.
What are the best options for heating my pool or spa?
Heat Pumps are recommended for pool heating, while Gas Heaters work well for spas.
Does Pool Troopers provide pool repair services?
Yes, their experienced mechanics offer professional pool repair with over an 80% first trip repair rate. More details are available on their website.
Will my pool and spa be cleaned and serviced on the same day each week?
Yes, Pool Troopers schedules technicians consistently on the same day weekly, with exceptions for holidays or severe weather communicated in advance.
Can I change the day my pool is cleaned or request a different technician?
Pool Troopers tries to accommodate scheduling changes based on geographical zones; contact their Customer Service if conflicts arise.
What are Pool Troopers' business hours?
They are open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Where is Pool Troopers located?
Pool Troopers is located at 5015 W. Waters Ave., Suite A, Tampa, FL 33634.
What nearby places can I visit before or after using Pool Troopers' services?
Nearby you can visit coffee shops like A Cup Of Organic, fitness centers such as Punch Boxing for Fitness Tampa and Caltas 24 7 Fitness, or grab a sandwich at Jimmy John's.
How might nearby educational and professional institutions benefit customers of Pool Troopers?
Customers in the area might also visit or utilize facilities at Keiser University Tampa or National Personal Training Institute to combine errands with pool service appointments.