Extra Space Storage

4.9
455 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 5045 W Cypress St in Tampa, FL today! Our large selection of storage units, climate controlled units, exceptional security, ADA compliant, multiple entrance/exit gates, parking spaces, elevator access, RV parking, security access to your floor only, military discount, wide drive isles, commercial tenants, office space available, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
5045 W Cypress St, Tampa, FL
33607, United States

Hours

Reviews

4.9
455 reviews
5 stars
433
4 stars
12
3 stars
1
2 stars
2
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Cindy received numerous accolades for her exceptional customer service, being described as helpful, friendly, and professional.

Cleanliness

The facility is consistently noted for its cleanliness and well-maintained environment.

Management

Cindy's management is highlighted as a key factor in customers' positive experiences, with many expressing a desire to return due to her assistance.

Accessibility

Customers appreciated the easy access to units and the availability of helpful tools like carts for transporting items.

Pricing Concerns

Some customers expressed dissatisfaction with rate increases for long-term customers compared to new clients.
  • LL
    LBoogy
    4 days ago
    2.0
    I chose to move out after a frustrating and unprofessional experience. The facility manager, Cindy, refused to allow me to rent an additional unit at the same location, stating the advertised rates were only for new customers and that I would need to go to another facility. She later claimed a three-month commitment was required, and when I stated rentals are month-to-month, she hung up on me. I submitted online complaints multiple times and requested a district manager callback on at least three occasions. Customer service later confirmed that notes reflecting those requests were reviewed, yet no district manager ever contacted me. The only response I received was from a team leader who said he was only addressing rates, relied on internal notes, dismissed the conduct issue, and told me to submit an online complaint again even after I explained I already had. I was also advised to move to a different storage company to obtain comparable rates, and no adjustment was made despite a large increase and no notice. For context, I had previously raised concerns about this same manager’s conduct with district management in the past, but the issues continued. This was disappointing and avoidable.
  • CT
    conchita thomas
    Dec 19, 2025
    5.0
    Cindy is super helpful, great customer service.
  • IS
    Isaac Santos
    Dec 15, 2025
    5.0
    I got taken good care of by Cindy, great customer service !!
  • LD
    Lamont Daniel
    Dec 5, 2025
    5.0
    Cindy did everything she promised she would do and that’s take care of me. Every outstanding and considerate person. Looking forward to doing business with you in the future. Blessings. 🙏🏾
  • CA
    Chizzy Lizzy Achilonu
    Dec 2, 2025
    5.0
    Cindy was very professional and friendly. She was also very detailed oriented and showed me around. The application process was very easy. The storage office is very clean and inviting. I was happy to do business with extra storage. The storage unit are very well maintained and great sizes to choose from.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.