Extra Space Storage

4.7
262 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 19390 Bruce B Downs Blvd in Tampa, FL today! Our large selection of storage units, drive up access, drive up units, climate controlled units, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, elevator access, RV parking, drive up climate controlled units, vehicles are allowed in drive-up units, commercial tenants, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
19390 Bruce B Downs Blvd, Tampa, FL
33647, United States

Hours

Reviews

4.7
262 reviews
5 stars
238
4 stars
6
3 stars
2
2 stars
4
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mardi and the staff received numerous praises for their exceptional customer service, being described as friendly, helpful, and professional.

Facility Issues

There are ongoing complaints about mechanical issues, particularly with the elevators, which have been frequently out of service, causing significant inconvenience for customers.

Cleanliness and Security

The facility is consistently noted for being clean, well-maintained, and secure, with good climate control and access features.

Pricing Concerns

Several customers expressed dissatisfaction with frequent price increases and perceived bait-and-switch tactics regarding advertised rates.
  • RB
    Rebecca Berton
    3 days ago
    5.0
    So far so good. Has two elevators, although one elevator is broken. Has stairs from inside to get upstairs. Has nice security! Store manager, Mardi is very helpful and sweet.
  • ES
    Eugenia Sanz
    Jan 2, 2026
    5.0
    Mardi was very helpful and kind. She was able to assist us in finding the perfect storage for me and my family. She took her time showing us the unit and helping us and providing support.
  • AG
    Ashley G
    Dec 20, 2025
    5.0
    Mardi is just fabulous!
  • JK
    Jay K
    Dec 9, 2025
    5.0
    Awesome space friendly helpful staff. Good price. Would recommend
  • MW
    Marcel White
    Dec 2, 2025
    2.0
    We’ve been renting two units here for over six years for our holiday and seasonal decorations, and while the facility itself has had ongoing mechanical issues — especially with the elevators, which are rarely both working — I want to recognize how exceptional the staff has been through it all. Marti, in particular, deserves special mention. She’s always sincere, professional, and genuinely empathetic when these problems arise. Marti even went above and beyond by reaching out to us immediately when a ground-floor unit became available so we could move and avoid the elevator situation altogether. That level of care and follow-through is rare and greatly appreciated. Unfortunately, Extra Space Storage corporate deserves negative stars for allowing the elevator issues to persist for years with no lasting repairs. It’s common for one elevator to be out of service for weeks at a time — and at times both have been down entirely, making upper-floor units nearly inaccessible. Despite repeated reports and obvious inconvenience to long-term tenants, corporate has made no meaningful investment in fixing or replacing the equipment. The on-site team continues to handle these challenges with grace, but corporate needs to take responsibility, prioritize maintenance, and finally invest in permanent facility improvements instead of repeatedly raising fees without results.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.