Lowe's Home Improvement

Reviews

• OC

  Obed Castillo

  Mar 2, 2026
  5.0
  Sometimes you come across an individual who makes your visit to a store or shop something to behold. Today it was Andy at the lumber and construction materials side of the store. He found me a place to park during a high traffic period. And asked if I needed help to load my merchandise. I declined and politely thanked him. However sometime ago I had back surgery, and this kind gesture didn't go unnoticed. When leaving I asked Andy for water, he asked if I meant drinking water, I responded no, for washing my hands. He pointed to a nearby water faucet. While walking back towards my truck he asked me if I needed drinking water as well. I thanked him and asked his name. He told me it was Andy and that if ever I ever was in need of help, he was at my disposal. I asked his position at the store and he said he was a supervisor. Andy was helping his forklift driver position some merchandise. He was helping customers. He had a ready smile and getter attitude. Kudos to Lowe's for hiring and promoting people like Andy. And kudos to Andy for having a winning attitude, despite the heat and the tough nature of the job.
• HM

  Helen Moreno

  Feb 13, 2026
  5.0
  Employees available to help who are very friendly and knowledgeable.
• OC

  Ovetta Chalmers

  Feb 13, 2026
  5.0
  Just purchased an appliance at Lowes. Their customer service is superior compared to Home Depot.
• EC

  Emely Camejo

  Feb 5, 2026
  1.0
  I went to Lowe’s with my boyfriend to buy two framing nailers that were clearly marked at $80 on the shelf. When we got to checkout, the manager, Diego, refused to honor the posted price or sell us the items at all. Instead of acting like a professional, Diego was rude, condescending, and openly disrespectful. He went as far as accusing my boyfriend of reselling the items, which was completely inappropriate and uncalled for. He owns a construction company, and even after explaining that, Diego continued making assumptions and talking down to us. What shocked me most was that he took the price tag off the shelf from us, as if removing it would somehow make the situation disappear. There was no attempt to help, no apology, and no interest in resolving the issue—just hostility. Pricing errors happen. What should never happen is a manager treating customers this way. Diego abused his position and showed zero customer service skills. If this is how Lowe’s managers are trained to behave, I won’t be shopping here again and will strongly discourage others from doing so. Absolutely unacceptable.
• RA

  Rolando Autie

  Feb 5, 2026
  1.0
  I had one of the worst retail experiences of my life at Lowe’s, thanks entirely to the manager Diego. I went in to purchase two framing nailers clearly marked at $80 on the shelf. Instead of honoring the posted price like any reasonable business should, Diego outright refused to sell them to me at that price. It only got worse from there. Diego was incredibly rude, dismissive, and disrespectful. Rather than trying to resolve the issue, he accused me of reselling the items, which was completely inappropriate and unprofessional. I own a construction company, which I explained, yet he continued making assumptions and treating me like I was doing something wrong for simply trying to buy tools. To top it all off, he physically took the price tag off the shelf from me, as if that somehow erased the fact that the item was clearly marked. No apology, no attempt to help, no accountability—just arrogance and hostility. Mistakes in pricing happen. What’s unacceptable is a manager who chooses to escalate, insult, and accuse a customer instead of handling the situation with basic professionalism and respect. Diego should not be in a customer-facing leadership role. Lowe’s seriously needs to address how this store is being managed, because if this is the standard, they’re going to keep losing customers—myself included.

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