Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Ferguson Bath, Kitchen & Lighting Gallery
5521 Fruitville Rd, Sarasota, FL
34232, United States
Hours
Reviews
3.9
47 reviews
5 stars
32
4 stars
2
3 stars
1
2 stars
2
1 star
10
- WRWEST BAY APPLIANCE REPAIRAug 8, 20255.0Very good premium hi-end appliances
- GFGregory FamiglioFeb 23, 20251.0If I could give a zero I would. I used to be a fan of Ferguson. I spent over $100,000 for my Pennsylvania home. I then used Ferguson for my new build in Florida overlooking Boca Grande. We spent close to $250,000 for kitchen appliances and plumbing and the installers made a number of mistakes. The biggest mistake they made they refused to fix. The installers installed two Miele dishwashers and forgot to punch out the drains into the kitchen sink drain/disposal. After six weeks of complaining that the dishwashers won't drain, with Miele saying I would void the warranty if I try fixing and Ferguson not doing anything, I spent $ 160 to have a local appliance repairman fixing in 5 mins. saying Ferguson always forgets to punch out the drain insert. Ferguson refused to reimburse me the service costs. I really couldn't care less about the money but Brian Baty the manager ghosted me for months about the reimbursement. It is the principle. I certainly won't use them for the rebuild of our beach house on Englewood Beach. They lost out on another $250,000 revenue. I am an old fashion self made businessman. I despise Ferguson for this stupid attitude. They are so foolish. The Sarasota Showroom is so poorly run....run the other way. I called Brian and left messages x 6 weeks. He never bothered to call. He ghosted me. Now he is trying to make nice five months later.
- IJiris johnsonDec 3, 20241.0We purchased all of our bathroom parts at Ferguson. After 2 years the shower head snapped and we went to Ferguson for help on the Moen part#. The receptionist at the store would not help us with anything and all she did was repeat herself with “you have to call Moen directly we can’t help you”. They were very helpful when we wanted to purchase things but not when you have a problem with an item purchased from their store. Very disappointed in them. Will go elsewhere for all my future purchases.
- SGSteven GurgoldJan 31, 20195.0I ordered a composite stone sink from a well known manufacturer and it came in the wrong color, Ferguson reordered the sink and it came in cracked. They reordered the sink two more times and each time it came in cracked. To say by this time, that I was totally fed up would be an understatement, as was the salesperson. So I finally ordered a different brand of sink, not quite what I wanted but I was totally done. So this isn't a bad review for Ferguson, because they kept trying right along. The other brand sink came in perfect the first time and Ferguson stood up and did the right thing because of all the inconveniences. So if you want to find a kitchen or bathroom fixture suppy house, these are the people to see. They were also less money on the same products ,which was a bonus.
Frequently Asked Questions About Ferguson Bath, Kitchen & Lighting Gallery
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Bath, Kitchen & Lighting Gallery offer?
Ferguson Bath, Kitchen & Lighting Gallery offers kitchen, bath, appliance, and lighting products from premium brands.
What are the store hours for Ferguson Bath, Kitchen & Lighting Gallery?
The store is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 3:00 PM, and closed on Sundays and specified holidays.
What is the return policy for items purchased at Ferguson Bath, Kitchen & Lighting Gallery?
You may return most items within 90 days of receipt for a refund, provided they are in resalable condition, unused, and in original packaging. There is no restocking fee.
How do I initiate a return for an item?
Returns can be set up online via your Fergusonhome.com account. Guest users need to create an account to initiate returns or order cancellations.
Are there any exceptions to the return policy?
Certain categories like Tile & Flooring, Appliances, and Furniture have specific return policies and may differ from the general 90-day return policy.
How can I contact Ferguson Bath, Kitchen & Lighting Gallery for assistance?
You can call (800) 375-3403 for general product assistance, (855) 484-3292 for appliance specialists, or (855) 484-3293 for flooring & tile specialists.
Where is Ferguson Bath, Kitchen & Lighting Gallery located?
It is located at 5521 Fruitville Rd, Sarasota, FL 34232, USA.
What nearby restaurants can I visit before or after shopping at Ferguson Bath, Kitchen & Lighting Gallery?
Nearby dining options include Pizza Chef for Italian food, EggTown Sarasota for breakfast and brunch, and Daruma North Sarasota for Japanese cuisine.
Are there other stores nearby where I can shop for related home products?
Yes, nearby stores include Kitchen Art for interior design and contracting services, and hhgregg for appliances and electronics.
What nearby services are available if I want a break from shopping?
You can visit Luxurious Nails & Spa or AB Nails for beauty treatments, or Shapes Fitness for Women if you want to exercise nearby.