Mackenzie and other staff members received high praise for their responsiveness, professionalism, and helpfulness in addressing customer issues.
Communication
Many customers noted excellent communication throughout the pool installation and maintenance processes, with staff providing timely updates and follow-ups.
Quality of Work
While some customers were satisfied with the quality of the pool construction and maintenance, others reported significant issues and dissatisfaction with the workmanship.
Warranty and Support
Customers appreciated the warranty support provided by the company, particularly from Mackenzie, who was noted for her efficiency in resolving warranty issues.
Mixed Experiences
Several reviews highlighted a mix of positive and negative experiences, with some customers expressing frustration over unresolved issues and lack of follow-through.
BR
Bob Rosinsky
5 days ago
5.0
Mackenzie from Coast to Coast was extremely helpful and helped address and solve my issue. She has a good understanding of the technical issues and provides excellent customer service.
KF
Kylie Freer
6 days ago
5.0
We had a great experience with Coast to Coast from start to finish. From the initial sales process, through the build, and all the way to pool school, the team was professional, responsive, and easy to work with. They gave us honest feedback and thoughtful suggestions that really helped us make the right decisions along the way.
This was a huge purchase for our family, so choosing the right builder mattered a lot. Coast to Coast made the entire process feel smooth and transparent, and we truly enjoyed the experience. We’re extremely happy with our finished pool and confident we made the right choice. Highly recommend this company to anyone considering a pool build.
MC
Mark Casalinova
Dec 23, 2025
5.0
Mackenzie is the Best! She always treats your pool issue large or small like you’re her only customer. One of the most knowledgeable person to help diagnose any issue. Very quick to respond…. Email is the best way…
JY
Joseph Young
Dec 12, 2025
5.0
Mackenzie is always very helpful and professional every time we call with either a question or to set up a service. She also is very knowledgeable and always quick to offer options. On top of that, she is very pleasant. A Master class in Customer Service!!
WL
William Lawrence
Dec 12, 2025
5.0
When contacting Coast to Coast for any pool warranty issues, Mackenzie has always been outstanding to work with. She is always very responsive and great with following up that repair was completed. She is an outstanding asset for Coast to Coast
Frequently Asked Questions About Coast to Coast Pools
What areas do you service?
Our service area encompasses Sarasota, Bradenton, Venice, North Port, Lakewood Ranch, Englewood, Osprey, Nokomis, Parrish, and neighboring communities within a 50-mile radius of Sarasota, Florida.
What types of pools do you build?
We focus on constructing custom concrete (gunite) pools and luxury resort-style designs. Our capabilities include creating modern pools, natural lagoon-style retreats, and integrating features such as spas, waterfalls, lighting, and outdoor living spaces.
How long does it take to build a pool?
Typically, pool construction takes between 8 to 12 weeks from permit acquisition to final inspection. The timeline can vary based on the complexity of the design, included features, and weather conditions. We provide a detailed schedule during the consultation process.
Do you handle pool design and permits?
Indeed, our in-house design team manages all aspects of the process, including 3D renderings, engineering, and securing all necessary county and city permits. We oversee the entire project, allowing you to relax while we bring your backyard vision to fruition.
Can you remodel or resurface an existing pool?
Certainly. In addition to new pool construction, we offer comprehensive services for existing pools, including remodeling, resurfacing, tile replacement, and equipment upgrades. Our team can revitalize your current pool to give it a fresh, modern appearance.
What kind of warranties do you offer?
We provide structural and equipment warranties, with specifics depending on your project and the materials used. Our commitment to using only high-quality brands and components ensures long-lasting performance and customer satisfaction.
Do you offer financing options?
Yes, we collaborate with several reputable pool financing companies to make your dream backyard more accessible. Upon credit approval, we can offer flexible payment plans tailored to your needs.
Do you build outdoor kitchens, decks, and landscaping too?
Absolutely. We offer comprehensive outdoor living solutions, which include the installation of paver or travertine decks, pergolas, screen enclosures, custom lighting systems, and outdoor kitchens to complement your pool area.
How do I start the pool building process?
To begin, simply schedule a complimentary consultation with us. Our design experts will assess your property, discuss your ideas, and create a customized 3D design along with a detailed estimate for your project.
Why choose your company over other pool builders in Sarasota?
As the largest locally and family-owned pool company in the area, we bring decades of experience, an in-house construction team, and a proven track record of timely delivery, exceptional craftsmanship, and award-winning designs. Our primary objective is to construct pools that will serve you for a lifetime.
What areas does Coast to Coast Pools service?
We service Sarasota, Bradenton, Venice, North Port, Lakewood Ranch, Englewood, Osprey, Nokomis, Parrish, and nearby communities within 50 miles of Sarasota, FL.
What types of pools can Coast to Coast Pools build?
We specialize in custom concrete (gunite) pools and luxury resort-style designs, including modern pools, natural lagoon-style retreats, spas, waterfalls, lighting, and outdoor living spaces.
How long does it normally take to build a pool with Coast to Coast Pools?
Pool construction typically takes 8 to 12 weeks from permit acquisition to final inspection, depending on design complexity and weather.
Does Coast to Coast Pools provide pool design and permit handling services?
Yes, our in-house design team manages 3D renderings, engineering, and obtains all necessary county and city permits for your project.
Can Coast to Coast Pools remodel or resurface an existing pool?
Yes, we offer remodeling, resurfacing, tile replacement, and equipment upgrades to refresh your existing pool.
What warranty options does Coast to Coast Pools offer?
We provide structural and equipment warranties tailored to your project, using high-quality brands to ensure lasting performance.
Are financing options available for pool projects?
Yes, we work with several financing companies to offer flexible payment plans subject to credit approval.
What additional outdoor services does Coast to Coast Pools provide?
We offer comprehensive outdoor living solutions including decks, pergolas, screen enclosures, custom lighting, and outdoor kitchens.
How can I start the pool construction process with Coast to Coast Pools?
Schedule a free consultation with our design experts who will assess your property, discuss ideas, and provide a 3D design and estimate.
Why should I choose Coast to Coast Pools over other pool builders in Sarasota?
As the largest family-owned company locally, we bring decades of experience, an in-house construction team, timely delivery, and award-winning designs for lifetime pools.
Are there notable nearby places around Coast to Coast Pools office that I might visit?
Yes, nearby places include Plattner Automotive Group for vehicle services, Maid to Perfection for home cleaning and restoration needs, and SprinklerWorks for gardening and outdoor gear.
How can nearby businesses like American Lightscapes complement my pool project?
American Lightscapes offers landscaping, lighting, and electrician services that can enhance your pool area's ambiance and functionality.
If I'm visiting Coast to Coast Pools, what nearby spots are good for a treat or meal?
You can visit McClains ice cream nearby for ice cream, smoothies, or casual dining before or after your visit.