Many customers praised the friendly and knowledgeable staff, particularly highlighting Bill for his exceptional service and responsiveness.
Quality of Work
Overall, customers expressed satisfaction with the quality of the pool construction and maintenance services provided by Nautilus Pools.
Communication
While most reviews noted good communication, some customers experienced delays in responses and issues with follow-up.
Timeliness
Several reviews mentioned prompt service, with technicians often arriving within 24 hours to address issues.
Mixed Experiences
A few customers reported significant frustrations regarding project delays and unresolved issues, indicating inconsistency in service.
DB
Darian M. Black
5 days ago
5.0
I had a great experience working with Nautilus. Communication was easy whole way through, and the ideas they came up with were exactly what we were looking for and well thought out. What stood out the most was the attention to detail and how much care they put into making sure everything was right. The design process felt smooth and was relatively stress-free, and the final result was exactly what I had hoped for. I’d definitely recommend them to anyone looking for quality pool design and solid, reliable service.
MM
Monty (monty)
5 days ago
5.0
I had a great experience with Nautilus Pools from start to finish. The team was professional, friendly, and easy to work with throughout the entire. The quality of workmanship is excellent, communication was consistent, and any questions I had were always addressed promptly.
TB
Tammy Bedard
5 days ago
5.0
Very impressed with not only the service provided but the friendly knowledgeable staff. Taking time to answer any questions or concerns. If you're looking for professional service, and expecting the best customer service, you found it. I totally recommend this company.
AL
Austin Lawless
5 days ago
5.0
Moved to FL recently and this is the only pool place to answer my call. Pool wasn’t opened or touched in months, water was green and they had someone out same day to get it clean and ready for my family of 6! Thanks again. Will use from here on out !
RG
Robin Goetz
Jan 2, 2026
5.0
We had a great experience working with Nautilus. Everyone was professional and easy to work with, but we especially want to recognize Jessica Thomas, who truly went out of their way to help us. She took the time to answer our questions, made sure everything was handled properly, and made the entire process smooth and stress-free. The level of customer service and attention to detail really stood out. We’re very happy with the results and would highly recommend this company.
Our company specializes in designing and constructing custom residential and commercial pools. We offer a wide range of styles including freeform, geometric, lap pools, and infinity edges. Additionally, we create specialty designs that are tailored to complement your property and suit your lifestyle preferences.
Do you offer pool remodeling and renovations?
Yes, we provide comprehensive pool remodeling services. Our expertise includes resurfacing, installing new tile and coping, upgrading decks, adding water features, enhancing lighting, and modernizing pool equipment for improved efficiency and functionality.
Can you modernize an older pool?
Certainly. We have the capability to transform outdated pools with contemporary finishes, install energy-efficient equipment, integrate smart automation systems, and refresh the overall design to bring your pool up to current standards.
What areas do you serve?
Our service area encompasses Venice, Englewood, Port Charlotte, North Port, Cape Coral, and the surrounding Southwest Florida communities. We're committed to serving our local region with exceptional pool construction and renovation services.
Are you locally owned and operated?
Indeed, we are a locally owned and operated pool construction company. Our focus is on delivering high-quality craftsmanship and personalized service to our clients throughout the Florida Gulf Coast area.
Do you provide custom pool designs?
Yes, we offer a custom design process for every project. This includes the option for 3D renderings, allowing you to visualize your pool before we begin construction, ensuring your complete satisfaction with the design.
Can you design pools for small or challenging spaces?
Absolutely. Our team excels at optimizing space utilization and creating functional, aesthetically pleasing pool designs for properties of all sizes, including those with spatial constraints or unique challenges.
How long does it take to build a pool?
The typical timeline for pool construction ranges from 8 to 14 weeks. This duration can vary based on factors such as design complexity, the permitting process, and weather conditions during the construction period.
Do you handle permits and inspections?
Yes, our company takes full responsibility for managing all required permits, inspections, and local approvals. This service covers Venice, Englewood, Port Charlotte, North Port, Cape Coral, and the surrounding areas within our service region.
Will someone communicate with me throughout the project?
Certainly. We prioritize clear and consistent communication throughout your project. You can expect regular updates from our team, keeping you informed from the initial stages through to the completion of your pool.