Lowe's Home Improvement

Reviews

• LL

  LifeRebooted

  Apr 24, 2026
  5.0
  great store with great staff, but their AI gal when you call does not understand you want a HUMAN on the phone. She keeps saying "sure I can help with that. tell me in one sentence what you need". Good luck trying to say representative, management, front desk, etc...she does not connect you!!
• EP

  Estefani Perez

  Apr 15, 2026
  1.0
  I had a terrible experience with this company. I ordered two packs of fiberglass insulation and wood, each containing 11 sheets. When we told the cashier that we wanted the packs of 11, he charged us for 16 sheets individually. He knowingly charged us more money, even though his coworker confirmed our order. The total came to over $1,000, and he was happy about the sale. I was unsure about the transaction, so I checked the charges. The cashier had charged us almost $400 for the individual sheets, while the packs were priced around $80 each. The difference was significant, with the packs costing only $170. We returned to ask for a refund and to have the correct amount charged. However, the cashier refused our request, stating that it couldn’t be done. I then went back to the cashier and requested a refund from his coworker. The refund was processed, and I bought the packs separately. To my “surprise” they were only $170, not $400. HUGE DIFFERENCE!! We had also requested that the items be delivered the next day, but the cashier quoted us $70 to $80 for the delivery in order for it to be done the next day. We paid that and what do you know… the items were not delivered the next day and were instead scheduled for the following day. Finally, the items arrived two days later, but the wood we ordered was damaged. This is a serious issue that needs to be addressed. I expect better service from this company in the future! Hold your employees accountable and hire trustworthy and honest employees.
• MM

  Melissa Maier

  Apr 15, 2026
  4.0
  The usual DIY supply store. Closest to home.
• JM

  Josh Moates

  Apr 6, 2026
  3.0
  IDK why you guys are charging $4 more than other locations for a bag of leveling spacers. That's ridiculous. Do you guys price match your own stores?
• TM

  Tiffany Marquis

  Mar 21, 2026
  5.0
  As a military family that just moved to the area, we had a lot of questions about what to plant and which palm trees would actually thrive in our yard. Walking into the plant section at Lowe’s, we were honestly a little overwhelmed—until we met Sharon. After asking her about palm trees and how to tell if they would do well in our yard, she took the time to walk us through everything we needed to know. During our conversation, I learned she’s also a military wife, and in that moment, I knew we were talking to exactly the right person. My husband and I could both agree that she genuinely enjoys her job and people. Sharon went above and beyond in every way. Her knowledge, patience, and genuine willingness to help made all the difference for us. She didn’t just answer our questions—she made us feel confident and excited about getting started with our yard. I truly can’t express how much we appreciated her customer service. It was, without a doubt, the best experience we’ve ever had at Lowe’s. Sharon is an absolute gem, and we’re so grateful we found her!

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