Brand Certified
Lowe's Home Improvement
4.2(2242 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1201 Airport Boulevard, Pensacola, FL
32504, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(850) 857-7900
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Pensacola/0438
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Pensacola, FL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
2,242 reviews
5 stars
1,284
4 stars
491
3 stars
187
2 stars
82
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for rudeness and lack of knowledge.
Product Availability
Customers generally find that Lowe's has a good stock of items needed for home improvement projects.
Checkout Experience
Many customers expressed frustration with the self-checkout system and long wait times at manned registers.
Installation Issues
Several reviews highlighted problems with installation services, including delays and poor communication.
Staff Knowledge
There are concerns about the overall knowledge of staff, with some customers noting that finding assistance can be difficult.
- APAndie Pearce4 days ago5.0Walked in the door of Lowe’s in Pensacola was greeted by a nice young lady named Mikhala. He was very pleasant and welcoming. I had been sent to the store by my husband with an item I knew absolutely nothing about, but she looked it up and got me pointed in the right direction so I was able to get in and out of the store fast and back to the emergency we were dealing with thank you Michaela. Great job.
- RBRyan BissonnetteFeb 20, 20265.0That's numbers of possibilities for do-it-yourself or you could say Life improvement projects. sometimes you just need to save an old sink or build your own custom chair. who knows
- CECory EstleFeb 17, 20262.0I visited this establishment for the first time today. The first thing that was said to me from the lady in customer service was " You should go to Walmart". I mean what kind of employee sends customers away before she even knew what I was searching for. I felt judged as I walked away from their laughing behind me. A few moments later two younger males assisted me just long enough to let me know they didn't know how to find anything. At least they were sincere in their ignorance. It didn't even occur to them that they might help me look for my items. Come on guys, take some lessons from Publix in customer service. At last when I tried to check out a simple drink from the pro service desk the younger girl couldn't figure it out so I asked the older lady behind her if she could assist only to hear her say " I don't know anything about that". It must not take very much to be an employee there. I don't think I will be going back there. Bad experience altogether.
- DFDulce FuentesJan 28, 20262.0Lara in customer service needs some good training, she does not help the customers well. Edit to add: George who made some keys for me was good. What a difference!
- BSBob SmithJan 13, 20261.01/5 Stars – Beware of Unnecessary Extra Charges and Poor Customer Service I recently had countertops installed through Lowe’s, and while the final product looked beautiful, the entire process left a very sour taste. During the quoting phase, they specifically charged us for two separate visits because they claimed the backsplash required a second trip (likely one for templating/measurement and one for installation). In reality, the installers completed everything—including the backsplash—in a single visit. There was no legitimate need for the extra trip or charge. When I pointed this out and requested an adjustment to remove the unnecessary fee, Lowe’s flatly refused. They stood by the original quote without any flexibility or explanation, even though the work was done efficiently in one go. This felt like an unnecessary upcharge that padded their profits at my expense. The beautiful countertops are now overshadowed by the frustration of being overcharged and dismissed when trying to resolve it. It’s disappointing that a company this large would nickel-and-dime customers over something that was clearly not required. Bottom line: Be extremely diligent when reviewing your quote—ask detailed questions about visit charges, backsplash specifics, and what’s truly necessary. If they try to build in extra fees for “multiple visits,” push back hard and consider getting competing quotes from local fabricators. Lowe’s turned what should have been a positive upgrade into a frustrating experience. Avoid this headache if you can!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Pensacola offer?
Lowe's in Pensacola offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, tools, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and many others.
What are the store hours for Lowe's Home Improvement in Pensacola?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with closures on certain holidays such as November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What options are available for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including appliance installation, cabinet installation, flooring installation, garage door installation, fencing installation, and more.
How can customers use nearby transport or services when visiting Lowe's in Pensacola?
Nearby places like 'Minute Key' provide locksmith services, while banks such as PenAir Credit Union and First National Bank are close by for financial needs. Restaurants like TGI Fridays or Walk-On’s Sports Bistreaux offer dining options before or after shopping at Lowe’s.
Are there dining options near Lowe's Home Improvement in Pensacola?
Yes, nearby dining options include TGI Fridays, Walk-On’s Sports Bistreaux for sports bar and casual dining, and Panda Express for fast Chinese food.
What nearby services might be useful for customers of Lowe's Home Improvement?
Nearby services include key and locksmith shops like Minute Key, propane suppliers such as Blue Rhino Propane Exchange, financial services including Western Union and local banks, and health care facilities like Select Medical Rehabilitation - Pensacola.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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