Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Pensacola, FL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,056 reviews
5 stars
1,188
4 stars
462
3 stars
172
2 stars
68
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being rude or unhelpful.
Store Organization
Customers noted issues with store organization, including difficulty finding items and a lack of staff availability.
Product Availability
Several reviews highlighted that the store generally has a good stock of items, but there were complaints about specific product issues and returns.
Checkout Experience
Customers expressed frustration with the self-checkout system and long lines, indicating a need for more staffed registers.
- KSKhari Shea2 days ago5.0I want to give a shout out to Kenneth in the paint department at the Pensacola store on Airport Boulevard. Three times I had to come to get the correct color paint (twice at another, Lowes) to match my walls and he was amazing! I am so grateful when I receive great customer service with quality results! Thank you so much, Kenneth!
- JSJeff Surgeon6 days ago5.0Lara in customer service went above and beyond to help me find a product in the store tonight. If I overheard correctly, she even delayed her break to assist me. Thanks again! Top notch!
- SSShellyDec 15, 20251.0Garden center closed around 10 this morning, tried calling to find out when it would be reopening, AI answers the phone and I could not get an actual person on the phone. Update 12/17: There's no need for me to reach out to Lowes, I shopped elsewhere. Also, telling me to reach out via website after I complained about AI and not getting to speak to an actual human being is a really poor response on Lowes part.
- CLCooper LaytonDec 12, 20255.0⭐☆☆☆☆ — “The Crown Jewel of Catastrophes” This dumpster fire isn’t just bad — it’s a full-blown, slow-motion implosion wearing a gasoline bathrobe and sprinting into a lighter. The flames roar like they’re personally offended by the concept of dignity. Every crackle sounds like another bad choice screaming its final confession before collapsing into molten shame. The stench is a violent cocktail of burnt plastic, wet cardboard, and the collective failures of everyone who ever thought, “How bad could it really be?” The smoke rolls out like it’s trying to escape the scene because even it doesn’t want to be associated with this disaster. Honestly, the only thing impressive here is how something can be this spectacularly awful and still somehow get worse the longer you look at it. If you ever want to witness what pure, unfiltered failure looks like when it gives up pretending to be anything else, this fiery trash monument is your new holy scripture.
- SSSandi SmithDec 11, 20251.0Overall, Lowes is terrible. DO NOT do a project with them. They outsource to UHS contracting. UHS likes to work bankers hours but if you leave work early to accommodate, UHS frequently pulls no show, no calls. UHS doesn't answer their phone either. Review after review says the same thing. Lowes must get this company for cheap if they continue to work with them. Your project will take forever and waste a ton of your time- choose someone besides Lowes if they still work with UHS Construction LLC.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Pensacola offer?
Lowe's in Pensacola offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, tools, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and many others.
What are the store hours for Lowe's Home Improvement in Pensacola?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours vary, with closures on certain holidays such as November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What options are available for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. For in-store returns, bring proof of purchase to the customer service desk.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including appliance installation, cabinet installation, flooring installation, garage door installation, fencing installation, and more.
How can customers use nearby transport or services when visiting Lowe's in Pensacola?
Nearby places like 'Minute Key' provide locksmith services, while banks such as PenAir Credit Union and First National Bank are close by for financial needs. Restaurants like TGI Fridays or Walk-On’s Sports Bistreaux offer dining options before or after shopping at Lowe’s.
Are there dining options near Lowe's Home Improvement in Pensacola?
Yes, nearby dining options include TGI Fridays, Walk-On’s Sports Bistreaux for sports bar and casual dining, and Panda Express for fast Chinese food.
What nearby services might be useful for customers of Lowe's Home Improvement?
Nearby services include key and locksmith shops like Minute Key, propane suppliers such as Blue Rhino Propane Exchange, financial services including Western Union and local banks, and health care facilities like Select Medical Rehabilitation - Pensacola.