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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Pensacola, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,819 reviews
5 stars
1,597
4 stars
633
3 stars
234
2 stars
108
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful, others are criticized for being unresponsive or rude.
Staff Knowledge
Several reviews highlight knowledgeable staff members, but there are also complaints about unhelpful employees and lack of assistance in various departments.
Store Cleanliness
The store is generally described as clean and well-stocked, although some customers noted issues with the overall condition and safety of the location.
Delivery Issues
Multiple customers reported problems with delivery services, including delays and poor communication regarding order status.
Management Concerns
There are significant complaints regarding management's responsiveness and professionalism, with some customers expressing frustration over unresolved issues.
- WWwmthompson22 days ago1.0Customer service had 4-5 people chatting, and one poor guy working his butt off at this location, at the corner of Mobile Highway and Fairfield. I just walked away came back when he was alone and they were all chatting amongst themselves down at their self-serve checkouts what a wasted revenue on employees standing around like it's a barbecue.
- BTBrittany Thomas2 days ago5.0Well organized and I can always find a great deal.
- NBNeida BonillaDec 22, 20255.0Huge shout out to Charles,Wanda , & Shakya for helping me get my order today during pickup! Amazing customer service they were quick and went above and beyond to get me my last christmas item that went out of stock! Thank you so much!
- AGAaliyah GrantDec 16, 20251.0Employees on the floor not helpful at all. Trying to purchase doors and get installation no one offered to help with or come to the desk to see what I needed. I just ended up calling the installation number and she was very helpful and told me to go to a cashier to pay for my measurement service. Asked 2 cashiers who acted clueless and like I was bothering them. Finally went to customer service and they were very helpful and quick to address my needs.
- BBBarbra BandersnatchDec 14, 20255.0Every time I have come in the store and needed help there is an older gentleman named Tim that is help me tremendously. He goes by Tim the tool man. He deserves a raise!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Pensacola offer?
Lowe's offers hardware products, construction materials, appliances, paint, tools, flooring, plumbing, outdoor equipment, and installation services for home improvement projects.
What are the store hours for Lowe's Home Improvement in Pensacola?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with certain holiday hours and closures.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I find a product online at Lowe's?
Search by keyword, Lowe’s item number, brand, or manufacturer’s model number, or browse by department on their website to find products.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa cards.
Are there any recycling services available at Lowe's in Pensacola?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries but does not recycle metal cans, glass bottles, or clothing.
What nearby places can I visit before or after shopping at Lowe's?
Nearby places include The Cabinet Barn for countertops and cabinets, Asia Buffet Pensacola for Chinese food, and Ross Dress for Less for clothing shopping.
Are there nearby banking services around Lowe's in Pensacola?
Yes, nearby banks and ATMs include PNC, Wells Fargo ATM, Wells Fargo Bank, and Members First Credit Union, useful for financial transactions before or after shopping.
Can I find automotive services near Lowe's Home Improvement in Pensacola?
Yes, nearby automotive services include AutoZone for parts, Gross & Son Paint & Body Shop for repairs, and Davlor Marine for boat service.
What brands are available at Lowe's Home Improvement in Pensacola?
Lowe's carries popular brands including GE, Whirlpool, LG, Samsung, Kobalt, Dewalt, Craftsman, and many others for home improvement needs.