La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Many customers praised the staff for being friendly, knowledgeable, and attentive, particularly highlighting individuals like Cindy, Peyton, and Gary.
Design Assistance
The design service offered by the store received positive feedback, with customers appreciating the personalized attention and creativity from designers like Peyton and Ruben.
Delivery Issues
Several reviews mentioned problems with delivery, including delays, incorrect items, and lack of communication regarding service follow-ups.
Product Quality
While many customers expressed satisfaction with the quality of the furniture, there were complaints about durability and issues with specific items shortly after purchase.
Sales Experience
Customers generally reported a pleasant sales experience, with many noting the absence of pressure tactics and the helpfulness of sales staff.
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Judy Sumlin
1 day ago
5.0
Matthew Jameson was extremely helpful, personable, and professional!
SM
Shawna Moore
Jan 3, 2026
5.0
Gary at La-Z-Boy Pensacola was fantastic, answered all of our questions, helped us pick the color for our new, perfect recliner! We are very happy with our new furniture and the service we received was fantastic!
PM
Patty Medina
Dec 31, 2025
5.0
Friendly and helpful
CM
Corey Mayer
Dec 23, 2025
5.0
Cindy was outstanding, knowledgeable, attentive, and genuinely helpful throughout the entire process
CB
Carolyn Brown
Dec 21, 2025
5.0
Dylan listened to my sofa concerns and made excellent suggestions that assisted in my sofa and recliner selections.