La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Cindy, Gary, and Peyton.
Product Quality
Several reviews expressed dissatisfaction with the quality of furniture, citing issues such as discomfort, defects, and durability concerns.
Delivery Issues
Numerous customers reported problems with delivery, including delays, incorrect items, and lack of communication regarding service follow-ups.
Sales Experience
While many enjoyed the no-pressure sales approach, some felt misled by pricing and promotional tactics, leading to frustration.
LK
Lori Karnes
5 days ago
5.0
Cindy was Great!!!! The price was nice also.
WL
Whoa Lola
Feb 23, 2026
5.0
Gary Millrany was wonderful. Friendly, welcoming, and knows his brand. He quickly found the chair I was shopping for and the price was right. Great all around experience.
CA
C Allen
Feb 22, 2026
5.0
We decided to update our living room with a reclining sectional. After much research we decided on Lazy Boy. Gary is our sales rep and asked lots of questions about our tastes likes and dislikes and helped us pick out a perfect sectional. We even went on to order a new dining set. Then he introduced Brelyn our design consultant. They came to the house with a 3D design and helped us pick colors ect. Then we went back for full presentation. Wow ! Gary and Breyln are great at their jobs and very customer oriented.
BB
Beck
Feb 14, 2026
5.0
Cindy is the best! She was so patient with us and helped to get the best living room set ever!!
BC
Bill Cavalieri
Jan 31, 2026
5.0
Ann at the Spanish Fort store was stupendous!! Informed, helpful and kind. Really bent over backwards to insure we were happy with product, price and amenities