Extra Space Storage

4.9
563 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityAutomobile Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 2041 W Nine Mile Rd in Pensacola, FL today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, covered parking, deliveries accepted, drive-in building, multiple entrance/exit gates, non climate controlled units available, parking spaces, RV parking, drive up climate controlled units, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
2041 W Nine Mile Rd, Pensacola, FL
32534, United States

Hours

Reviews

4.9
563 reviews
5 stars
536
4 stars
16
3 stars
4
2 stars
1
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Darrell and RJ, received high praise for their helpfulness, professionalism, and responsiveness.

Cleanliness

The facility is consistently described as clean and well-maintained by multiple customers.

Positive Experiences

Many customers reported smooth and pleasant experiences during the rental process, often highlighting the ease of getting a unit.

Mixed Feedback

While most reviews are positive, there are some complaints regarding a specific staff member's professionalism and pricing practices.
  • MM
    MJ
    1 day ago
    1.0
    I've had a storage unit here for 11 months. Great facility, convenient entry, loading carts available. However, I was told that my rate would adjust up after a few months, but all I had to do was call and they would adjust it back down. This has been the case for 11 months until today. Now they want double the rent. I called and was informed that my rate could adjust every single month based on supply and demand and that this is completely normal. The person I spoke with was then able to get it back down to $5 more than I had been paying and when I asked how long it would stay at that rate he said there are no guarantees. He implied that I was being ridiculous to argue over $5, but they can raise it whenever they want. How is it that I have to sign a contract and set up automatic payments to guarantee they get paid, but I have no guarantee that my rent won't double? He said that is just the way it is and he has this conversation with customers ten times a day.
  • TW
    Tristan Wade
    3 days ago
    5.0
    Was able to walk in and get the unit I wanted and at a great price! Samuel was very helpful and informative, he helped us set up our account on the app.
  • GG
    Golova
    Jan 6, 2026
    5.0
    This is very good storage !
  • JS
    Joseph Stone
    Dec 22, 2025
    5.0
    Rj was very helpful in getting me in a unit quickly and proficiently!
  • JF
    Jacob Fountain
    Dec 16, 2025
    5.0
    "Great experience with Extra Space Storage! The staff was friendly and helpful, and the facility was clean and secure. The extra space has been a lifesaver for me - I was able to store my stuff safely while I was moving. Highly recommend!"

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.