Business Details
About
Self-Storage FacilitySpareBox Storage
With only about 23,000 residents, Pace, Florida, has a small-town feel, yet is close enough to big cities that it doesn’t lack any shopping or nightlife.
With beautiful beaches and delicious restaurants, it’s no wonder Pace is the fastest-growing city in Santa Rosa, Florida.
So, whether you’re new to Pace or a lifelong resident, SpareBox has Pace self-storage off of Berryhill Road to hold anything you may want to keep in storage while you live, work, and play in Pace.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.4
135 reviews
5 stars
112
4 stars1
3 stars
5
2 stars
3
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, highlighting individuals like Nas, Petrona, and Chelsie for their excellent service.
Pricing Issues
Numerous reviews expressed dissatisfaction with frequent price increases and lack of transparency regarding rental rates, leading to feelings of being taken advantage of.
Security Concerns
Several customers reported issues with security, including break-ins and malfunctioning cameras, raising concerns about the safety of their stored items.
Facility Access
Customers noted frustrations with limited access hours and issues with the kiosk system, which hindered their ability to access units easily.
Overall Experience
While some customers had positive experiences with the rental process and facility cleanliness, many expressed significant frustrations with management and operational issues.
- WDWillis DavisOct 20, 20255.0Aleisha made this process so simple for me. Definitely had 5 star service.
- AOArt OReillySep 29, 20255.0Great price and very convenient
- JSJenn Scott-hilleyAug 29, 20255.0Natasha did an excellent job updating my payment method
- KFKirsten FeltsAug 28, 20253.0We've been with Sparebox since 2023 we started with a 10x15 climate controlled unit at 140 a month now we are being charged 240 a month and you can go to their website that's well above current listed rates. So we call an inquired and are told that's their policy and they can increase rent ever 4-6 months. Just it is what it is. Even after listing multiple rates around us they said they would do anything because it's all corporate. On top of this they had multiple break ins and every time their cameras were not working so ask to see working security footage before renting. I will say their gates are always locked and they communicate efficiently over any issues with your units. But the price hikes once you're a customer is just bad business and feels like it's set up to take advantage of snowbirds and military that can't always come back to move things at the drop of a hat.
- NNNathanAug 19, 20253.0Rates started out reasonable ($59-60) but soon escalated to nearly $100. Its easy to start, all online. Very easy starting and ending your month to month lease with them. Lot seems secure and they do have cameras. I would use them again in a pinch but would probably move after the first month.
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the operating hours of SpareBox Storage in Pace, FL?
SpareBox Storage is open daily from 5:00 AM to midnight.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online via their website, on location using a 24-hour rental kiosk, or by calling their customer service at (833) 777-7273 for assistance.
What payment methods are accepted at SpareBox Storage?
Payments can be made by American Express, Discover, Mastercard, Visa, or check. Cash payments are not accepted.
Does SpareBox Storage require insurance for stored items?
Yes, tenant insurance or a protection plan is required to protect against loss from events like fires, natural disasters, or burglary.
Is SpareBox Storage wheelchair accessible?
Yes, the facility has a wheelchair-accessible entrance but does not have wheelchair-accessible seating or restrooms.
What are the online service hours for SpareBox Storage customer support?
Online service customer support is available Monday to Saturday from 7:00 AM to 7:00 PM, and Sunday from 8:00 AM to 5:30 PM.
How do I set up an online account with SpareBox Storage?
From the homepage, click 'Register,' select your state and location, enter your last name and unit number as on your invoice, then set a password and security question.
Are there nearby places to help with moving supplies or truck rentals?
Yes, the nearby U-Haul Neighborhood Dealer offers packing supplies and truck rentals which can assist you with moving to or from SpareBox Storage.
What local amenities are near SpareBox Storage for convenience?
Close to SpareBox Storage, you will find Walmart Neighborhood Market for grocery shopping, and Head To Toe Fitness & Salon for fitness and beauty services, making it easy to run errands around your storage visit.
Can I visit any nearby attractions after storing my belongings at SpareBox Storage?
Yes, after your visit, you could explore local spots like Pace Church of Christ or enjoy outdoor activities at nearby farms such as MP FARMS, enriching your community experience.