As the trusted home improvement store near you, Lowe’s in Orlando, FL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Helpful Staff
Some employees received praise for their helpfulness and knowledge, providing excellent service to customers.
Product Quality
Several reviews mentioned issues with product quality, particularly in the gardening and lumber sections.
Management Issues
Customers expressed dissatisfaction with management, citing a lack of responsiveness and poor handling of complaints.
Mixed Experiences
While some customers had positive experiences, many others reported significant frustrations, indicating inconsistency in service.
KS
Ken Selberg
Jan 4, 2026
1.0
Waited over 20 minutes at the paint desk for help. Pressed the help button many times. Had at least 10 employees walk by. When I left the store I told an employee, she said she didn't care and didn't want to hear about it. Obviously this store needs new management.
DT
Diannifer Tineo
Dec 31, 2025
5.0
Frank was great to us! he assisted us with everything we needed, was super attentive, and made sure we were good to go. Thanks Frank!
AR
Aranzazu Rodriguez
Dec 29, 2025
2.0
I was waiting at the blinds area for a long time at least 40 minutes after calling several times for assistance and nobody came. Very disappointed with Lowe’s. For the record it wasn’t a busy time.
NR
Naydyy Rivera
Dec 29, 2025
4.0
I want to get some flower to decorate my garden and other thing ,Love shopping in Lowe's
CT
Codes&Capsules TheAIPharmD
Dec 19, 2025
5.0
Javier in lumber made shopping much easier by helping me with with 10ft (2x4 woods) and getting them into my car dur to the length. He not only help me find them but he also cut them for me.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products can I find at Lowe's Home Improvement in Orlando, FL?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decks, grills, lumber, gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Orlando?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours as listed on their website.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided if your order status changes.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. Online orders can be returned by starting a return through your Order History on Lowes.com. For in-store returns, provide proof of purchase at the customer service desk.
Does Lowe's provide installation services?
Yes, Lowe's offers a variety of installation services including for appliances, flooring, blinds, decks, cabinets, doors, HVAC, and more.
Are there any financing or payment options available at Lowe's?
Lowe's accepts several payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What nearby places can I visit before or after shopping at Lowe's in Orlando?
Nearby places include Walmart Supercenter Lake Nona for groceries, Domino's Pizza for a quick meal, and Lake Nona Animal Clinic if you need veterinary services for your pet.
Are there any nearby services for key and locksmith needs near Lowe's?
Yes, there are multiple Minute Key locations nearby that offer key and locksmith services, convenient if you need key duplication or lock issues while visiting Lowe's.
What recreational or sports facilities are near Lowe's in Orlando?
Nearby you can find the Challengers Volleyball Coaching Center LLC and Orlando City Soccer School Lake Nona for sports and fitness activities, ideal for customers looking to combine shopping with exercise or kids' activities.