Brand Certified
Lowe's Home Improvement
4.2(2690 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
12200 Lake Underhill Road, Orlando, FL
32825, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(407) 281-0177
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Orlando/1161
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Orlando, FL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
2,690 reviews
5 stars
1,621
4 stars
537
3 stars
192
2 stars
81
1 star
259
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported rudeness and lack of assistance.
Management Issues
Frequent complaints about poor management and organization, leading to unsatisfactory customer experiences.
Delivery Problems
Numerous issues with delivery timelines and communication, causing frustration among customers.
Store Environment
Some customers appreciated the cleanliness and organization of the store, while others noted a lack of staff presence.
Product Availability
Customers generally found the store well-stocked, but there were complaints about discrepancies in inventory and pricing.
- STSusan Torrico6 days ago5.0Easy to order online and pick up in the store. Very friendly staff. I will be back.
- MHMeShar HallFeb 20, 20264.0I tried calling for the past 2 hrs and no one answers the phone. No matter what department. Finally reached someone after 3 hrs of trying to resolve my issue.
- PEPadre EnterprisesFeb 18, 20261.0Horrible and discusting - Lowe's Home Improvement - 12200 Lake Underhill Rd was completely unacceptable. The associates were rude, visibly irritated, and acted as if customers were a burden. When I asked a simple question about locating an item, I was ignored and treated with clear disrespect. No greeting, no willingness to help—just attitude. The overall atmosphere in the store reflects extremely poor management. When employees consistently act mad, bored, and unprofessional, that is a direct result of weak leadership and lack of accountability. Customer service standards here are clearly not being enforced. What made things worse was that my wife felt uncomfortable during our visit. A few female associates were staring at her in a way that made her uneasy as if they were about to ask her out. No one should feel uncomfortable or harass in that way. This store seriously needs better management, better training, and a complete reset on customer service expectations. Until leadership takes responsibility, I would not recommend this location to anyone.
- ESelaide cristina c. sousa sousaFeb 17, 20261.0They're a bunch of crap, because they promise to install the appliance within 48 hours and only do it 20 days later. Trash company
- LNLinh NguyenFeb 7, 20261.0I was looking for shower tiles and saw a design I liked on clearance. Asked the flooring specialist there for help getting some in my cart. He told me that they are out of stock in their store and told me a few other stores that would have it in stock. This is despite the sign saying “in stock”. I then went to the location on Semoran, about 30 min drive away and found out that this same design is not on clearance. It’s extremely frustrating to go all the way to another Lowe’s to find out that they don’t cross honor prices. Why didn’t the associate tell me it could be a different price at another location? Why would pricing be different at different locations for the same chain? Why couldn’t they price match within the same company? What a waste of time. Theres alot of home improvement stores in Orlando. That whole time I wasted, I could have bought something similar at Home Depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Orlando offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electricals, flooring, garden tools, grills, hand tools, hardware, heating and cooling, home décor, kitchen, lighting, lumber, plumbing, tools, and more. Services include installation of appliances, cabinets, flooring, doors, windows, and other home improvement tasks.
What are the store hours for Lowe's Home Improvement in Orlando?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Orlando store offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I return or exchange items at Lowe's and what is the process?
Most items can be returned within 90 days. For online purchases, you can start a return online before shipping it back. In-store returns require proof of purchase at the customer service desk.
Are there any nearby childcare services close to Lowe's Orlando?
Yes, Primrose School of Waterford Lakes and Big Blue Marble Academy, both offering childcare and preschool services, are located nearby.
What nearby automotive services are available near Lowe's in Orlando?
Nearby automotive services include Action Gator Tire, Mavis Tires & Brakes, BJ's Tire Center, and Advance Auto Parts for tires and automotive needs.
Are there any dining options near Lowe's Home Improvement store?
Yes, Sonny's BBQ and Dunkin' are nearby options where customers can enjoy a meal or coffee before or after visiting Lowe's.
How can nearby places like Minute Key help customers visiting Lowe's?
Minute Key locksmith services nearby can assist customers who may need key duplication or lock services while they shop at Lowe's.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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