Brand Certified
Lowe's Home Improvement
4.1(2816 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
8700 W. Colonial Drive, Orlando, FL
32818, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(407) 532-6884
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Orlando/0642
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Orlando, FL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,816 reviews
5 stars
1,659
4 stars
539
3 stars
227
2 stars
104
1 star
287
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about rude service and lack of assistance in various departments.
Delivery Issues
Numerous reviews highlighted problems with delivery and installation services, including delays, damage to products, and unqualified contractors.
Product Availability
Customers frequently noted issues with stock levels and incorrect pricing, leading to frustration during their shopping experience.
Store Cleanliness
The store was generally described as clean and organized, contributing positively to the shopping experience.
Knowledgeable Staff
Several customers appreciated the knowledgeable staff who provided helpful advice and assistance, particularly in specific departments.
- JJJ JonesFeb 23, 20265.0Customer service is amazing and always organized and clean
- MMMarkFeb 17, 20265.0Staff was very friendly at this lowe's. I was able to find specialty screws that I went in for with no problem
- CWChezny WigginsFeb 10, 20261.0WATCH YOUR DELIVERY WORKERS LIKE A HAWK!!! They not only dented our new fridge and left scratches all down the side, but also damaged our wall! And when I called and asked for a replacement the next day, I was told this fridge is "no longer in stock" even though I found the exact same one online at Lowes.com!!! Makes zero sense. So we will get a full refund for the damaged fridge but I was forced to pay $72 more for the one I bought online and was told there's nothing they can do to make this right. SUPER DISAPPOINTED in Lowes and the delivery and the fact that I am having to come out of my pocket for their carelessness and negligence. I asked for a check for $72 in the mail, a gift card to Lowes or even a credit for the $40 delivery and they DID NOTHING FOR ME. Absolutely unacceptable.
- AGAhitor GaubecaJan 26, 20261.0On Wednesday, January 21, 2026, I went to this store to purchase electrical cable. There was no one working in the electrical department, so after waiting for a long time, I went to the cash register to ask for help. A person who identified himself as the store manager said he could assist me. Before going to the store, my electrician had texted me a supply list clearly stating #2 cable. While in the store, the manager went to the machine, selected a cable, and said, “Are you sure? This is a big cable.” I asked him directly if it was #2 cable, and he said yes. I explained that this was what the electrician requested. Because the manager continued to say the cable was “big,” I called the electrician while standing in the store, and he again confirmed that we needed #2 cable. Based on the manager’s confirmation, he cut the cable, and I completed the purchase at 12:23 PM, as shown on my receipt. When I got home, the electrician immediately told me the cable was not #2, but 2/0 cable, which is significantly larger and more expensive. My wife returned to the store with the cable while I stayed to help with the installation. The same manager refused the return, stating there were no returns on cut cable. I did not make a mistake — the store manager did by selling me the wrong cable after confirming it was #2. Despite having proof of the requested size, the store refuses to issue a refund, and corporate has been no help. Be aware: not even a store manager seems to know what they are selling.
- ADAaron DavisJan 26, 20262.0Do not go in the early morning. There's a Lady at returns that is not very knowledgeable and always gives a problem when returning items. I take the same items to other stores and they scan my account barcode with no issues.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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