Extra Space Storage

4.9
719 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreBoat Storage FacilityAutomobile Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 11261 Narcoossee Rd in Orlando, FL today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, drive up climate controlled units, golf carts available, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
11261 Narcoossee Rd, Orlando, FL
32832, United States

Hours

Reviews

4.9
719 reviews
5 stars
689
4 stars
14
3 stars
5
2 stars
2
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Jon, Rafael, and Carmen.

Cleanliness

The facility is frequently described as clean, well-kept, and secure, contributing to a positive overall impression.

Pricing Issues

Several reviews expressed dissatisfaction with sudden price increases and lack of transparency regarding costs, leading to frustration among customers.

Pest Concerns

One customer reported a serious issue with rodent infestation, highlighting a lack of communication about pest problems at the facility.
  • VF
    Veramar Florida
    6 days ago
    5.0
    They do a perfect job and they are very efficient
  • LK
    Laura Kim
    Jan 5, 2026
    5.0
    Favourite place to keep staff
  • YK
    Y Kim
    Jan 5, 2026
    5.0
    Best storage in area
  • WD
    widjine deronette
    Dec 26, 2025
    1.0
    I am extremely disappointed with my experience at Extra Space Storage. I trusted this facility to store my belongings safely for a short period of time — only about 2 months — and when I returned, I discovered that rodents had completely destroyed my couch. It is now a total loss. What makes this situation even worse is that I was never informed that this facility had any rodent issues. If I had known there was a risk of infestation, I would have never chosen to store my furniture here, especially something as large and valuable as a couch. There were no warnings, no signs posted, and nothing mentioned when I signed up. I spoke with the staff and was told that because I didn’t purchase their insurance, they are not responsible for the damage. But how is a customer supposed to know they even need to consider insurance for rodents when they are not told rodents are a problem in the first place? I am now left with a damaged, unusable couch and no compensation or support from the company. This experience has caused me financial loss and frustration. I hope this review helps future customers understand the real risk of storing their belongings here. If you choose this facility, be very cautious and do not assume your items are safe from pests — because clearly, they are not. The company should be held accountable for disclosing known issues, and they should take responsibility for their facility’s lack of proper pest control measures. I will not be returning or recommending Extra Space Storage to anyone. Evidence of something chewing on my couch, the video is more in depth. This don’t even do it justice I’m sure the mouse had babies in the couch.
  • TH
    Terra Hudson
    Dec 3, 2025
    5.0
    Easy sign up. The place is very clean and secure. I would not hesitate to use this storage facility in the future. I used it to transfer belongings to another person. John called to tell me the unit was open and empty after they picked up their stuff. Very helpful.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.