Atchley Appliance Service Center Inc

Reviews

• TA

  Tiger Audio

  Oct 31, 2025
  1.0
  EDIT: It has now been a few weeks and the freezer their tech told me had a leak and was going to be an additional $550 "on average" to fix has had a block of ice frozen solid (started as a gallon of water) since I plugged it back in, and the tech did nothing. I would call that a rip off diagnoses. I am now changing my stars to 1. So bottom line, I told him when he got there, I think they have leaks, and he told me when he was done checking current draw with am amp probe (I could have done THAT myself) without checing refrigerant levels at all, that they are leaking. The one was clearly not cooling. The other I told him wasn’t cold enough. As it stands, its possible the power was being manipulated by the ower company, or it had come partially unplugged, for a few days, or it was simply over loaded, leading to my soft icecream, but without connecting any equipment to check pressures, he came up with, its leaked out almost all its refrigerant and will cost on average $550. Original Post: $190 to find out what I already knew before service came out. I have leaks. I was hoping to find out at least where the leaks are for the cost of the service call. Preliminary estimate to repair chest freezer $550 ish and no gauranty the leak isn’t in the walls and un-repairable. New chest freezer $599.95 at Lowes. Preliminary estimate to repair the stand up freezer “$50-100 per ounce for the R12 (9 ounces) and we don’t know if we can fix the leak or not. Did we do a pressure test yet? NOPE. I thought the service call would give us answers as to what the repair would be, but all I got was “the compressors are fine, the freezers have leaks” which is what I said in the first place. I also thought I was paying for 1 service call to the location, but instead I paid for 2 because I have 2 items. The folks on the phone did not disclose that. I would expct to pay abotu $60 an hour. Round trip including time spent on property we are looking at about 75 minutes, so I put down over priced.
• SK

  Samantha Kenyon

  May 14, 2021
  5.0
  I purchased a washer from them a few years ago (first time customer at that time) and so far so good. Fast forward to a couple weeks ago and purchased a refrigerator. Krysten was very helpful during the process, the delivery gentleman came and hooked up the new fridge (and waterline) and took out the old. Was in and out very quickly and very nice. Last night I came home and the fridge was not holding temp. I called first thing in the morning and less than 2 hours later Walter was on his way to my house to see what was wrong. Thank goodness it was a simple fix (relay) and now it is cooling. It was still under warranty. They were all very professional and treat and talk to you as people and not like dollar signs. They will forever have my business and I will recommending them if anyone is looking for any type of service they provide. I appreciate Walter going a bit above and beyond. Local family owned business's are the way to go! Thank you Atchley :)
• CC

  Cameron Council

  Mar 17, 2020
  5.0
  Great customer service, and an a humble very cool an llaid back owner.
• RB

  Richard Becker

  Aug 23, 2019
  5.0
  good service great help

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