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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Ocala, FL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4600 East Silver Springs Boulevard, Ocala, FL
34470, United States
Hours
Reviews
4.1
3,668 reviews
5 stars
2,064
4 stars
814
3 stars
311
2 stars
122
1 star
357
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times on the phone, and lack of assistance in-store.
Product Availability
Customers frequently reported issues with product availability, including items listed as in stock online but not found in-store.
Employee Helpfulness
While some customers praised specific employees for their helpfulness and knowledge, many others expressed frustration over the lack of assistance from staff.
Delivery Issues
Several reviews mentioned problems with delivery, including wrong items being sent and delays in service.
Store Cleanliness
Some customers noted that the store was clean and well-organized, contributing positively to their shopping experience.
- KBKate BehunDec 28, 20251.0I went into this particular location today (Sunday) to pay my Lowe's credit card balance instead of online because I had cash. I confirmed with the person at the service desk that I could pay part in cash, and the remaining with my debit to which she replied "yes". To my dissatisfaction the person ran my debit for the entire amount. When a manager came over and I explained the situation and that this may cause an overdraft fee she replied, "Well you better get to the bank." (Note the transaction was immediate, so even if it wasn't a Sunday and the banks were open, the damage was already done).I asked if the transaction could be canceled and re-ran the correct way and she said "No" and walked away. I then had to explain to the woman at the service desk why she needed to give me my cash back and stop putting it into her drawer. Please do better Lowe's with your customer service, especially, the service desk itself. I surely will not be returning to this location again and am hesitant to even use my Lowe's card again after this fiasco.
- MHMatthew HammockDec 26, 20251.0Ordered online and was shorted a product under promotion. Reached out over the phone and once past A.I. I was put on hold indefinitely. I went to the store to see if product that was shorted due to out of stock could be replaced with another item part of the promotion (a $220 value item 3/8 DeWalt impact) a 20v battery substantially less in value. I spoke with customer service and went to tools where Darrell agreed I had been shorted. I stopped by customer service with battery in hand to be told I would need to pay half price by Adam as the way the promotion was designed. I asked if the whole order could be returned and re ran but only way was with all products which I did not have with me. I did have online receipt proof of purchase. Which in turn would result in a second store trip from an original online order. Either way doing the right thing was not on the agenda or of interest and customer service once again failed with a nice sarcastic undertone of “have a blessed day” uttered from Adam as if he had provided some service to justify his pay. Thanks again for promoting a small local business ( state licensed contractor) the best way you know how by means of deception and theft. Update- I contacted you as requested with link provided leading to outsourced chat or A.I, either way was a complete waste of time with no attempt at any resolution. This company is so far off the mark but I guess this is just the standard operating procedure. BUYER BEWARE!!!!
- LDLisa C (DrinkTea)Dec 24, 20251.0BUYER BEWARE: read all of the previous reviews before making a purchase that you cannot leave the store with. Ordered carpet install, paid Lowe's in full, in advance, as required 11/26/25, waited nearly one month for the install 12/18/25. The incorrect color carpet was installed! Be advised that Lowe's subcontracts the carpet install out to Floor Interior Services.** Their response to my review requests I call their 1-800 #, which is their National Contact Center answered by automated AI. Their response also states they have escalated my complaint? Really? HOW? **Lowe's continues to procrastinate & withhold my refund or replacement of the carpet. As a senior citizen I am appalled at how I am being treated. They do not care about the level of customer frustration. Absolutely exasperating.** I will be calling & emailing Channel 9 News consumer reporter for possible assistance. **Update: 1/8/26 Still no resolution. Lowe's should be ashamed of themselves.
- MWMichael WiggsDec 22, 20251.0I have called this Lowe's 11 times today and the phone rings, someone picks up but doesn't say anything. No hello or hold or anything is said. I can only hear people talking to each other! This is the worst service I have seen in years. How does Lowe's expect to keep loyal customers when they pick up the phone but just set it down? By the way, skip the hotdog vendor out front. He charged me $47.00 for two hotdogs, two small bags of chip and a large lemonade, not including the $7.00 tip I gave him!
- SLShane LaVineDec 15, 20251.0Horrible customer service. Did not once cause a scene and was told I had the problem. No offer to correct the issue was given but instead I was insulted. My solution was easy enough when they wouldn’t price adjust the items I bought just a few days ago. Buy the same items and then return the same original item a next day with original receipt. When I explained this they got mad at me when alls they had to do was give me the adjustment instead of making me go through the trouble of that. That’s when the lady told me that I had integrity issues and was rude. I was also in process to have Lowe’s measure, sell and install my kitchen countertops and backsplash but I will now go to a local dealer or Home Depot instead. This was at the silver springs, Ocala fl store in case you want to avoid the bad service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Ocala, FL?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, gardening equipment, bathroom supplies, and more.
What are the store hours for Lowe's Home Improvement in Ocala?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's in Ocala offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through your Order History, and in-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's provide?
Lowe's offers a variety of installation services including for appliances, flooring, cabinets, doors, windows, HVAC systems, and more to support your home improvement projects.
Are there any nearby places where I can exchange propane?
Yes, Blue Rhino Propane Exchange is located near Lowe's and provides propane exchange services which can be convenient if you need propane for grills or outdoor equipment.
Where can I find locksmith services near Lowe's Home Improvement in Ocala?
Minute Key, a key and locksmith service, is available nearby multiple times, providing easy access to key duplication and locksmith services for customers.
What local attractions can I visit near Lowe's in Ocala for some leisure time?
You can visit the Appleton Museum of Art for art exhibitions and the Ocala Civic Theatre for theatrical productions, both located nearby and offering cultural experiences before or after your visit to Lowe's.