Brand Certified
Lowe's Home Improvement
4.1(3916 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4600 East Silver Springs Boulevard, Ocala, FL
34470, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(352) 732-1944
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/FL-Ocala/1855
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Ocala, FL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
4600 East Silver Springs Boulevard, Ocala, FL
34470, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
3,916 reviews
5 stars
2,212
4 stars
835
3 stars
335
2 stars
136
1 star
398
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including difficulty in finding assistance, long wait times on the phone, and unhelpful staff.
Product Availability
Customers frequently reported issues with product availability, including items listed as in stock online but not found in-store.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, many customers expressed frustration over the lack of knowledgeable staff in various departments.
Checkout Experience
Several reviews mentioned dissatisfaction with the self-checkout system, with customers preferring staffed checkout lanes.
Store Cleanliness
Some customers noted cleanliness and organization in certain areas, particularly in the garden center, but there were also serious complaints about unsanitary conditions.
- ADAnthony DeSantis6 days ago1.0I recently built a new house in silver springs Florida and made several large purchases from the Lowe’s on Silver Springs blvd in Ocala. This location is grossly understaffed , knowing this, I look up on the Lowe’s app the locations of every item I need before I arrive at the store. The few times I needed assistance I found it almost impossible to find an employee to help even after asking a customer service associate to have an employee meet me in the aisle I needed help in. After waiting for 15 minutes or more I just left without that item. Today I needed keys made. I went directly to the customer service counter and asked them to page an employee to meet me at the key area. After 15 minutes and several Lowe’s employees walking by without even making eye contact with me I finally shouted at an employee walking by and said, is anyone going to help me? Two days prior to this incident I attempted to buy 27 gallon plastic bins. There were 200 plastic bins in the aisle by the appliances with no lids. I chased down several Lowe’s employees to help me find lids. They sent me on a wild goose chase around the entire store looking for lids myself with no luck finding them. I’ve also experienced this same horrible customer service waiting in the wire section for an associate to unlock the cage so I could buy a roll of wire. I’m looking forward to the new Home Depot opening up close by so this Lowe’s location will experience a loss in business that will hopefully force them to step up customer service.
- ACAshley CainFeb 15, 20261.0Decided to purchased a new fridge from Lowe’s instead of off of Facebook marketplace because I wanted to be insured that I would have a working fridge. Bought a brand new fridge that stopped working one week into having it. The manufacturer sent out a tech to look at it, and it had a failed motherboard. Now two weeks later, I still have a broken fridge and am waiting for the parts to be repaired and replaced by the manufacturer. Lowes will do nothing to help, their return window for appliances is 48 hours, which sounds pretty ridiculous for an expensive appliance. DO NOT PURCHASE appliances from Lowes, they do not take care of their customers.
- SDSarah DymondFeb 14, 20261.0I have tried multiple times to get a hold of customer service to take care of an issue that happened last week and a Becky was going to call me back which never happened . I can’t see to talk with a live person. Very disappointed with the customer service and support team at this location. Kenny was great in the paint area.
- KSKeith SherouseFeb 13, 20261.0You missed out on a nice sale today because this store once again, only has self checkout open. Sorry, I do not work here and until you get full time clerks that will check me out with all of the stuff I want to buy I will keep driving across town to other stores. ACE Hardwar, Home Depot and other local hardware stores sell the same products and they have clerks that actually want to help their customers.
- LCLinda CrossFeb 5, 20261.0I had a question about a trailer, I wanted to purchase (over $4000). Online chat couldn’t answer it, told me to call the store. When I called the store, I had a conversation with AI. It could only tell me, what I had read in the description. AI finally transfers me to a store associate (which is all I wanted in the first place). Spent a total of 38 minutes on the phone. Most of it on hold. I never spoke with anyone, except the associate that asked me to hold. I finally hung up. I was so disgusted, I was motivated to write this review. Which, I almost never do. Maybe someone who read this can answer my questions? I think when you are going to spend that much money, you deserve to ask a few questions.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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