Lowe's Home Improvement

Reviews

• SK

  Soki Khteeb

  2 days ago
  5.0
  I visited this location to pick up some supplies for a home project and was very impressed by the organization and the helpfulness of the staff. The store is massive but well-mapped, making it easy to navigate through the different sections like lumber, lighting, and garden tools. I found exactly what I needed for some shelving and appreciated that the aisles were clean and wide enough to maneuver a flatbed cart without any trouble. The garden center was a highlight, with a wide variety of healthy plants and outdoor furniture that gave me some great ideas for my backyard. I also checked out their tool selection and was pleased to see a good mix of high-quality brands and reliable essentials for DIY tasks. Every associate I spoke with was knowledgeable and eager to help me locate specific hardware or offer advice on the best materials for my job. The checkout process was quick and efficient, rounding out a smooth and productive shopping trip. This is a top-tier destination for anyone looking to tackle home improvement projects with confidence.
• SS

  Sissy

  4 days ago
  1.0
  I had a very disappointing experience with the manager, Tracy Elos. His behavior was extremely rude and unprofessional. At one point, he even laughed at us and made us feel uncomfortable, which was completely inappropriate. It felt like we were being mocked, possibly because of our accent, and instead of helping, he treated us with disrespect throughout the interaction. This is not the level of service anyone should expect. A manager should know how to dill with customers in a respectful and professional way. Based on this experience, I strongly believe he is not suited for this role and should reconsider his approach to customer service.
• AN

  Andrew Newsome

  6 days ago
  5.0
  I had an outstanding experience purchasing a refrigerator at Lowe’s and felt compelled to share it. From the moment I walked in, Aily, Dale, and Mario were incredibly helpful, knowledgeable, and genuinely focused on making sure I found exactly what I needed. What really stood out was how well they worked together as a team. Each of them brought something to the table, whether it was product knowledge, answering detailed questions, or helping compare options without any pressure. They made what can sometimes feel like an overwhelming decision simple and even enjoyable. Their professionalism, patience, and attention to detail didn’t go unnoticed. It’s clear they take pride in what they do, and it made a big difference in my overall experience. I left confident in my purchase and grateful for the level of service I received. Highly recommend working with this team if you’re in the market for appliances.
• BV

  Bob vrablic

  Apr 30, 2026
  5.0
  Transferred there from Pa store when covid hit in 2020… great group to work with and very helpful learning the store.. great employees, fabulous customers and management was awesome… ended back in Pa because of covid but still visit when in Naples.. can’t wait to go back
• EN

  Elise Nocella

  Mar 30, 2026
  1.0
  BEWARE. I would not recommend getting countertops from Lowes. I paid for my countertop project in full and from south Naples they sent me to Sarasota to pick out a TajMahal stone. Only one wasn’t cloudy or had rust veins. I chose the one that was decent, however, on Saturday Caeserstone can not bring the stone into daylight for a better view which would have been good to know prior to a 3 hours each way drive. Well that stone arrives at the fabricator also in Sarasota and I was informed it isn’t fully polished and has dull patches that are not shiny. So I had to reject that stone. Here is where the problem for all customers will become insane. YOU are given no other options but to get one of those stones. You will have to deal with the Lowe’s Customer Solution Center that is an American Express customer service one call Lowe’s the next and who ever else after that. They are will not understand or know how to help you and I don’t believe they are even in the country. This is where the kitchen manager directed me and in his presence I left a voice mail. The next business day I get an email from Lowe’s telling me my project is COMPLETE and CLOSED. I went into the store again today and while another manager tried to help me it fell back to the same manager who sent me to the 877 phone number. Understand that once you pay Lowe’s you are sent over the Bridge, as the kitchen manager said, and it is out of their hands. If you’re going to spend ten of thousands of dollars don’t do it at Lowe’s. You will definitely regret your decision. The stone is on sale because Caeserstone who Lowe’s contracts with have substandard material they want to unload. I chose Lowe’s because I thought they were reputable and would stand behind their projects. I was greatly mistaken. That is not the case at all. I am just hoping for a full refund after 6 weeks of my time. Shame on you Lowe’s!!!!

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